Compare ExtraHop Networks vs NetAlly

ExtraHop Networks

Based on 26 reviews.

NetAlly

Based on 108 reviews.

Sample Customers

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ExtraHop Reveal(x) 360

Wizards of the Coast

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

Popular Solutions

ExtraHop Reveal(x)

4 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

0 reviews

AirMagnet Survey PRO

2 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

10%

Government

Manufacturing Company

Government

University

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at a tech services company
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
Read full review of ExtraHop Reveal(x) »
Maksym Toporkov
Head of Research And Development at a tech services company
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 3

Mark Witherspoon
Wireless Services Manager at a tech services company
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
Doug Dickerson
Manager at a educational organization
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at a tech vendor
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at a tech services company
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Henri Heuvel
Technical Consultant at a tech services company
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
Read full review of ExtraHop Reveal(x) »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at a computer software company
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Works at a tech services company
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
SHAIRAZ KHAN
Presales - Cyber Security at a tech services company
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at a computer software company
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at a computer software company
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Bintang Parlindungan Siagian
Operations Team Member at a retailer
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 20

ManuelGuerrero
IT Support Specialist III at a university
I have never been in contact with technical support.
Read full review of LinkRunner »
Robin Puliparambil
Senior Network Engineer at a tech services company
I haven't needed to contact technical support.
Read full review of LinkRunner »
James_Stout
IT Director at a tech vendor
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Preston Dunn
Owner at a non-tech company
We send it out for Ally Care. NetAlly offers the maintenance for anything that is not just wiping the screen down...
Read full review of NetAlly EtherScope nXG »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
JamesStout
IT Director at a tech vendor
The support is somewhat hit or miss because of the different time zones. You have to wait if you are on-site and need...
Read full review of OneTouch AT Network Assistant »
Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
Luis Gimenez
Tecnical Director at a tech services company
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
Anonymous User
Senior Network Engineer at a university
We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened...
Read full review of AirMagnet Survey PRO »
Anonymous User
Sr. Network Engineer - Network Information Systems at a tech services company
Customer service is very good, supportive and quick in response.
Read full review of AirMagnet Survey PRO »
Ryan Ulrick
Consulting Engineer at a computer software company
I have not had to interact with their technical support, which I think shows a lot, since I use it pretty regularly.
Read full review of NetAlly EtherScope nXG »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey PRO »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Movses Tovmasyan
Engineer Support at a comms service provider
I didn't use technical support for the device. I used the manual that came with it, and that was about it.
Read full review of NetAlly EtherScope nXG »
Edgar Menchaca
Division Network Engineer at a healthcare company
The solution's technical support, when we reached out, was extremely helpful, extremely proficient, and quick to...
Read full review of AirCheck G3 »
Anonymous User
Network analyst at a university
We only had to use their support once when one unit had stopped charging, and their support was a five out of five. I...
Read full review of LinkRunner »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Department Manager at a computer software company
I have not needed the technical support.
Read full review of AirMagnet Survey PRO »
David Scallion
Senior Manager of Network at a legal firm
Customer Service: Excellent. Technical Support: Excellent.
Read full review of AirMagnet Survey PRO »
Terry Sawchuk
Customer Systems Analyst (Senior Design) at a comms service provider
The Gold Support is the best that I have dealt with. Everyone that I have encountered is very knowledgeable with the...
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
David Cormack
Account Manager / Senior Network Engineer at a construction company
Technical support is a little bit slow to respond. I would say that they are about average.
Read full review of AirMagnet Survey PRO »
Andrii Danylov
Systems Engineer at a tech services company
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Anonymous User
IT Admin at a tech consulting company
Overall, the majority of their support engineers are exceptional. Especially when it comes to being able to react or...
Read full review of AirMagnet Survey PRO »
Anonymous User
Office Manager
We haven't used technical support for five years.
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Administrator at a educational organization
Technical support is expert.
Read full review of LinkRunner »
Anonymous User
Product Manager at a comms service provider
Customer Service: Special for existing customers they have an AirMagnet Account, where you can see all yours...
Read full review of AirMagnet Survey PRO »
Korry Gold
Network Engineer at a hospitality company
I didn't interact with them for LinkRunner. It was for another device. I was having trouble with the battery, and...
Read full review of LinkRunner »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey PRO »

Review 1 of 30

Technical Support

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