Compare ExtraHop Networks vs NetAlly

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Popular Solutions

ExtraHop Reveal(x)

3 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

1 reviews

AirMagnet Survey PRO

0 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Financial Services Firm

16%

Manufacturing Company

Healthcare Company

Computer Software Company

Manufacturing Company

10%

Comms Service Provider

University

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at Axians
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Lead IT Service Analyst at a manufacturing company
I use ExtraHop Reveal(x) 360 as our cloud-native NDR platform, with primary use cases including monitoring real-time...
Read full review of ExtraHop Reveal(x) 360 »

Review 1 of 3

BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
ScottSmith2
CIO at ProTek Communications
Currently, I use the product for daily troubleshooting as needed. That ranges from wireless or wired problems,...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »
Anonymous User
Network Engineer

Read full review of AirMagnet Spectrum XT »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
Read full review of ExtraHop Reveal(x) »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Lead IT Service Analyst at a manufacturing company
The support we receive from ExtraHop is very good, responsive, and knowledgeable. ExtraHop support provides dedicated...
Read full review of ExtraHop Reveal(x) 360 »

Review 1 of 21

Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey PRO »
Nick Schornick
Market Relationship Manager at a tech services company
The technical support is something I have not actually had to use with this product. It is a very straightforward...
Read full review of LinkRunner »
Dan Jones
Principle Wireless Engineer at Natilik
I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
The support is somewhat hit or miss because of the different time zones. You have to wait if you are on-site and need...
Read full review of OneTouch AT Network Assistant »
Luis Gimenez
Tecnical Director at SPW S.L.
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
James_Stout
IT Director at JVS Consulting
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
ManuelGuerrero
IT Support Specialist III at Citrus College
I have never been in contact with technical support.
Read full review of LinkRunner »
Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Garin Ganis
Curator at Benhil951 Reading room
Customer support from NetAlly has been solid. I haven't needed to contact their engineers much because their online...
Read full review of NetAlly EtherScope nXG »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer at a tech company
I have had to call support a few times over some minor issues, and I never had any problems. I would rate them 5/5.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a comms service provider
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Read full review of AirMagnet Survey PRO »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »
Mohammad Katmawi
Network Engineer
Customer Service: Customer service is good. Technical Support: Technical support is good and fast. I have contacted...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Team Lead at a mining and metals company
I handle the maintenance for these devices. I'm the one who's responsible for renewing the maintenance contract on...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer / Project Manager at a comms service provider
Good technical support.
Read full review of AirMagnet Survey PRO »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »
IAN DEWHIRST
Technical Support Engineer at A&O IT Group Limited
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey PRO »
Anonymous User
PC Specialist at a manufacturing company
I worked with technical support when I was first learning how to use the software. They were helpful and willing to...
Read full review of AirMagnet Survey PRO »
Anonymous User
Engineer Radio Networks at a comms service provider
Technical support is 8/10. I had one call with the support; they solved easily my problem.
Read full review of AirMagnet Survey PRO »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
Stuart Kendrick
Systems Engineer at a consultancy
I have used the technical support only occasionally, and they're good: responsive, technical, drive to solving my...
Read full review of AirCheck G3 »
Movses Tovmasyan
Engineer Support at Cisco
I didn't use technical support for the device. I used the manual that came with it, and that was about it.
Read full review of NetAlly EtherScope nXG »
Anonymous User
RF Engineer at a energy/utilities company
For this device, I've had to call only once or twice. I didn't have any problem with support. We have an enterprise...
Read full review of AirCheck G3 »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey PRO »
Anonymous User
Network analyst at a university
We only had to use their support once when one unit had stopped charging, and their support was a five out of five. I...
Read full review of LinkRunner »
Jonathan-Davis
Senior Network Engineer at a government
I have not used NetAlly's techincal/customer support for this solution.
Read full review of NetAlly EtherScope nXG »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey PRO »

Review 1 of 30

Technical Support

No Data Available

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