Compare ExtraHop Networks vs Techniche

With active deployments in over 22 countries and many Fortune 100 firms, Statseeker monitors millions of interfaces in real-time. Some example customers include: FedEx, Optus, Verizon, California State University, Department of Agriculture and Fisheries, Monash University, Texas A&M University.

Popular Solutions

ExtraHop Reveal(x)

4 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

0 reviews

Statseeker

1 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Government

Marketing Services Firm

21%

Energy/Utilities Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at a tech services company
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
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Maksym Toporkov
Head of Research And Development at a tech services company
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
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Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
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Review 1 of 3

No Data Available

Customer Service

Henry-Steinhauer
Systems Engineer at a tech services company
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
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Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
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Henri Heuvel
Technical Consultant at a tech services company
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
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Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
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Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
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John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
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Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
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Anonymous User
Works at a tech services company
Their technical support is more effective and of better quality than other competitors. They have more people for...
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Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
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Bintang Parlindungan Siagian
Operations Team Member at a retailer
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
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Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
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Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
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Seksan Srisakorn
Business Development Manager at a computer software company
The technical support is good and very fast. Support is rated an eight out of ten.
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Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
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Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
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Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at a computer software company
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
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Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
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Seksan Srisakorn
Business Development Manager at a computer software company
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
SHAIRAZ KHAN
Presales - Cyber Security at a tech services company
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
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Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
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Review 1 of 20

Anonymous User
Network Security Engineer at a government
I don't think I have ever used tech support with Statseeker.
Read full review of Statseeker »
Daniel Hess
Network Specialist at a government
Technical support for this solution is good. Sometimes the response times need to be quicker, but their technical...
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Anonymous User
IT Manager Network Operation at a financial services firm
Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our...
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Anonymous User
Solution Architect at a tech services company
This component is so easy that we rarely needed to call support. When we did contact them then they were very...
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Anonymous User
Network Engineer at a university
I have not used technical support for this solution.
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Matthew Freitag
Network Engineer at a university
Technical support for this solution is great.
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Anonymous User
Network Analayst
I give top marks to their great support.
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Roy Mccauley
Lead Network Engineer at a healthcare company
I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good.
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Jessie Hackney
Network Engineer at a non-tech company
The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to...
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Anonymous User
IT Admin
I have used technical support. There was a time when all of the calls had to go to Australia. That meant that we had...
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Anonymous User
Sr Manager at a healthcare company
I am not the person that deals with technical support.
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Anonymous User
IT Operations Manager at a construction company
Quite good and helpful in the past. Training and briefing sessions are provided.
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Robert Pettit
Senior Network Engineer at a healthcare company
I have not spoken with their technical support, as it is another person on my team who administers the solution.
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Anonymous User
Network Analyst at a energy/utilities company
It's been very good. I've only had to engage them once or twice during the initial install, but both times it was a...
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Anonymous User
Network Engineer at a university
Their technical support is very good. They solved every issue we've had.
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Dan Davis
Network Engineer-OCIO at a university
Technical support, at least for me, has been good. No complaints on technical support.
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Anonymous User
Consultant at a analyst firm
Technical support for this solution is pretty good. The group we called was based out of Australia.
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Troy Mellon
Network Engineer at a healthcare company
It's very good. I very rarely use it, but when I do, they're very helpful.
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Anonymous User
Network Engineer at a consultancy
I have not dealt with their technical support.
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Anonymous User
Network Tools Specialist at a comms service provider
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite...
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John Elhariry
Team Leader at a retailer
The customer support from Statseeker is excellent. They are very responsive whenever we ask for assistance setting up...
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Lance Jeffery
Senior Network Engineer at a financial services firm
The technical support guys are great to work with and know what they are doing. There are times when they are slow to...
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Anonymous User
CTO at a tech services company
Technical support for this solution is bad, as is everything with Cisco support.
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Anonymous User
Network Specialist at a comms service provider
They always give me a call, and they're always at hand if I need help. Last time I did an upgrade they were on the...
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Anonymous User
Network Engineer at a university
I haven't had any personal experience with technical support yet, so I don't know.
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Charles Moore
Senior IT Director at a healthcare company
When I had to use Statseeker technical support, it was good. However, in the beginning, the hours were a little...
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Anonymous User
Senior Capacity Manager at a comms service provider
Excellent. Support team is brilliant. Always responsive. Always positive.
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Anonymous User
Network Analyst at a leisure / travel company
Technical support for this solution is adequate.
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Anonymous User
Network Engineer at a government
Technical support is great, and I don't think that I'm going to have an issue with them.
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Anonymous User
Network Engineer at a healthcare company
Statseeeker have been very good communicators and are always willing to assist. The truth is we set it up and it runs...
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Review 1 of 30

Technical Support

No Data Available

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