Compare ExtraHop Networks vs Vectra AI

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Popular Solutions

ExtraHop Reveal(x)

3 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

2 reviews

Vectra AI

6 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Construction Company

Healthcare Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at Axians
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
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Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
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Anonymous User
Lead IT Service Analyst at a manufacturing company
I use ExtraHop Reveal(x) 360 as our cloud-native NDR platform, with primary use cases including monitoring real-time...
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Review 1 of 3

RahulReddy
Consultant at a retailer
Vectra AI is my main cybersecurity tool, and we use the AI data in our company. For example, when we discovered a...
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Review 1 of 1

Customer Service

John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
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Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
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Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
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Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
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Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
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Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
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Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
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Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
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Pasanj Pasanj
Network Security Engineer at Well Health
The customer support for ExtraHop Reveal(x) 360 has been good for me. Currently, I have not had any issues to reach...
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Anonymous User
Lead IT Service Analyst at a manufacturing company
The support we receive from ExtraHop is very good, responsive, and knowledgeable. ExtraHop support provides dedicated...
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Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
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Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
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Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
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Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
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Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
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Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
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Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
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Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
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SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
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Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
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Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
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Review 1 of 22

Drystan Govender
CTO at Cyber Retaliator Solutions
I would rate their technical support a 10, as we have local support in South Africa and the ability to reach out to...
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Dan Jeske
Account Executive at Fishtech Group
The solution's customer support is fairly strong.
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Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
Read full review of Vectra AI »
Mohammad Alkurdi
Owner at Fortibits
They are supportive. From a support perspective, they are supportive, to be honest with you.
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Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
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Drystan Govender
CTO at Cyber Retaliator Solutions
The solution’s technical support team is quite competent.
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Anonymous User
Head of IT Security, Acting CISO at a retailer
The technical support is fast, customer-oriented, and has a great skill set. When we started with Vectra AI, we...
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Anonymous User
Head of ICT Security & Governance at a construction company
We are very satisfied with the support. It has been excellent so far. It has been very timely, very personalized, and...
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Nawaf Fawaz
Planning& Performance Analyst at National Information Center, Ministry of Interior, Saudi Arabia
When I create tickets, the response is fast, and issues are solved promptly. However, more technical queries may take...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
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Anonymous User
CSirt Manager at a computer software company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
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Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
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Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
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Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
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Anonymous User
Cyber Security Engineer at a tech services company
The support is quite reliable depending on the service engineer assigned. I would rate them between eight and nine.
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Anonymous User
Product Owner NDR at a tech vendor
I rate Vectra customer support ten out of ten. They're excellent, and they'll find the correct answer even if they...
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Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
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Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
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Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
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Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
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Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
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Anonymous User
Cyber Security Analyst at a financial services firm
We are in contact with the Vectra service desk. If you send them ideas, they talk about them and see if they can...
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David Heed
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
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Anonymous User
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
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Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
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Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
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Anonymous User
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
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Anonymous User
Strategic RAN Lead | Network Transformation & Optimization | Philippines & South Africa at a tech vendor
Customer support receives a rating of nine out of ten due to being very supportive and responding quite efficiently.
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Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
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Review 1 of 30

Technical Support

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