Compare ExtraHop Networks vs WatchGuard

ExtraHop Networks

Based on 24 reviews.

WatchGuard

Based on 204 reviews.

Sample Customers

ExtraHop Reveal(x) 360

Wizards of the Coast

WatchGuard Intrusion Prevention Service

Chester School District

Popular Solutions

ExtraHop Reveal(x)

5 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

1 reviews

WatchGuard Firebox

20 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Educational Organization

22%

Financial Services Firm

14%

Computer Software Company

10%

Government

Computer Software Company

16%

Comms Service Provider

12%

Hospitality Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
Initially, we deployed Reveal as a standalone solution for network detection and response. It provided us with data...
Read full review of ExtraHop Reveal(x) »
Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Senior Solutions Engineer at a tech services company

Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 3

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 19

Rui Barbosa
Director of Production & Support Engineering at Famasete Lda
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Application Control »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
Christoph Schmalisch
IT Datenbankprogrammierer at Schmalisch IT & Cloud Lösungen
Their support is good. They have a very responsive hotline.
Read full review of Panda Adaptive Defense 360 »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
MaximilianoHuguenin
IT Security Analyst at a tech services company
The support is poor and lazy.
Read full review of WatchGuard XTM [EOL] »
Thomas Zhang
IT Director at a financial services firm
7/10
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Anonymous User
IT Management and owner at a tech services company
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I do not or have not had to use technical support very often, but I find it to be excellent. They're very responsive...
Read full review of WatchGuard Firebox »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint »
RainerAlbrecht
General Manager at Gemakom
The technical support for this solution is prompt and very, very friendly. The only issue that we have had is when a...
Read full review of WatchGuard Application Control »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
Whenever I have a problem I contact the technical support and I normally have to wait at least a day for them to...
Read full review of WatchGuard Firebox »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of Panda Adaptive Defense 360 »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Greg Selby
Network Engineer at VANDERBURGH COUNTY WORK-RELEASE JOBS PROGRAM
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
Andrew Ramsey
President at Precision Solution Group, LLC
Their tech support is great.
Read full review of WatchGuard Data Loss Prevention »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of Panda Adaptive Defense 360 »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Victor Massey
Solution Architect at Simvicitsolutions
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Application Control »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Threat Detection and Response »
Gert Vr
Systems integrator at It- Consulting
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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