Compare Extreme Networks vs Forescout

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Forescout Platform

NHS Sussex, SAP, SEGA, Vistaprint, Miami Children's Hospital, Pioneer Investments, New York Law School, OmnicomGroup, Meritrust

Popular Solutions

5 reviews

13 reviews

11 reviews

12 reviews

1 reviews

Top Industries

Manufacturing Company

11%

Computer Software Company

10%

Comms Service Provider

Government

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We use ExtremeSwitching for Network Management. Because we have a different product here, it is called Extreme. We...
Read full review of ExtremeSwitching »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
My company uses ExtremeRouting for a big LAN environment, where there is a need for ERS switches, including Extreme...
Read full review of ExtremeRouting »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »

Review 1 of 5

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Customer Service

Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We get very good support from ExtremeSwitching. Compared to big players such as Cisco and others, it is definitely...
Read full review of ExtremeSwitching »
MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
The support is superb and responsive; technical support is rated very good.
Read full review of ExtremeSwitching »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
Sriman L
Senior Network Engineer at Nipun Net Solutions
ExtremeCloud IQ's technical support is good, and they provide good support across all the regions.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support services need improvement.
Read full review of ExtremeWireless »
Sachin Vinay
Assistant Manager-Networks at Amrita
We have not had a very good experience with customer service and support. We have experienced issues with technical...
Read full review of ExtremeRouting »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate ExtremeWireless support seven out of 10. ExtremeWirelesstechnical support has been highly responsive, but the...
Read full review of ExtremeWireless »
Anonymous User
Jr. IT Engineer at a real estate/law firm
Customer Service: Customer service meets expectations however there is room for improvement. Sometimes the...
Read full review of ExtremeCloud IQ »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Anonymous User
IT Admin at a engineering company
Customer Service: They have been very eager to please us. Technical Support: As with any other IT vendor I've worked...
Read full review of ExtremeCloud IQ »
Bob Zhang
Network Engineer at a consultancy
I would rate the customer service as a ten. I contacted them for something, and they were very good.
Read full review of ExtremeWireless »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Dawid Królica
Owner at Sebitu
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member and Network Engineer at NewLogics
The solution's technical support needs improvement. The response time and qualification of the support team need to...
Read full review of ExtremeWireless »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
IT Associate at a tech services company
Customer Service: I would rate customer service around 8/10. We have not had any significant problems necessitating a...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
Technical support for this solution is very good.
Read full review of ExtremeManagement »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
WaelAwni
Engineer at NewLogics
I rate technical support for ExtremeControl as between six and seven out of ten.
Read full review of ExtremeControl »
Anonymous User
IT Production Engineer at a consultancy
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Read full review of ExtremeWireless »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »

Review 1 of 30

Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at Airpel
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at United Capital Plc
Fantastic
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
We have rarely contacted customer service and support, as the website is straightforward.
Read full review of Forescout Platform »

Review 1 of 30

Technical Support

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