Compare Extreme Networks vs Forescout

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Forescout Platform

RWJ Barnabas HealthEnbridge EnergyToyota MotorsSt. Luke's University Health NetworkGlobal Credit Union

Popular Solutions

3 reviews

9 reviews

7 reviews

5 reviews

0 reviews

Top Industries

Construction Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Manufacturing Company

11%

Financial Services Firm

10%

Construction Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Customer Service

Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
Wael Awni
Management Board Member And Network Engineer at NewLogics
So far, I haven't faced any issues and haven't needed any technical support.
Read full review of ExtremeSwitching »
Sydney-Reynolds
Account Executive at +OneX
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
Bjarte Guterud
General Manager at Heath Comm AS
The technical support is very good. I rate support an eight or nine out of ten.
Read full review of ExtremeWireless »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
I would rate the technical support from Extreme a nine to ten out of ten.
Read full review of ExtremeSwitching »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
AnkurKumar
Consultant at HCL Technologies
When I see the tech engineers, they join the calls whenever there is any performance issue. Whenever there is an RMA...
Read full review of ExtremeSwitching »
Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Anonymous User
Technology Specialist at a hospitality company
Customer Service: I have had no problems with customer service. Technical Support: I haven't needed to use technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Anonymous User
Manager, Service Delivery & Support at a consultancy
I would rate their technical support five out of ten. They have strict upgrade policies. For example, if we are out...
Read full review of ExtremeControl »
Anonymous User
Windows/Mac Network Administrator at a tech company
Customer Service: Customer service has been great. Any issues I have had were answered quickly and we were able to...
Read full review of ExtremeCloud IQ »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
The technical support sometimes closes cases without resolution, which is why I rate it a seven out of ten.
Read full review of ExtremeWireless »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
The Extreme Turkey office directed me to their partners for support. I experienced effective help mainly remotely,...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is fine.
Read full review of ExtremeSwitching »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is good.
Read full review of Enterasys Campus LAN Switches »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Administrator at a government
Customer Service: I haven't used it much, but it's great when I have. Technical Support: Top notch! The technicians...
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
ICT Network Manager at a non-tech company
We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator, Founder at a tech services company
Customer Service: Our VAR/customer service is very responsive and always goes the extra mile. Technical Support: Tech...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager at a manufacturing company
We hardly required any tech support since the installation. Their tech support is okay and can be improved.
Read full review of ExtremeSwitching »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »

Review 1 of 30

AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.