Compare Extreme Networks vs Forescout

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Forescout Platform

NHS Sussex, SAP, SEGA, Vistaprint, Miami Children's Hospital, Pioneer Investments, New York Law School, OmnicomGroup, Meritrust

Popular Solutions

5 reviews

9 reviews

8 reviews

5 reviews

0 reviews

Top Industries

Construction Company

11%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

Manufacturing Company

12%

Financial Services Firm

10%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Customer Service

MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I am totally satisfied with the response time and with the quality of support.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support services need improvement.
Read full review of ExtremeWireless »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
The technical from ExtremeWireless has been good.
Read full review of ExtremeWireless »
Seungho Yang
Network Engineer at KOREAN AIR
The vendor support is good for ExtremeWireless. If I were to rate it from one to ten, I would give it nine points.
Read full review of ExtremeWireless »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
I rate ExtremeSwitching support eight out of 10. They did the job, but I couldn't say it was the best support because...
Read full review of ExtremeSwitching »
Sriman L
Senior Network Engineer at Nipun Net Solutions
ExtremeCloud IQ's technical support is good, and they provide good support across all the regions.
Read full review of ExtremeCloud IQ »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We get very good support from ExtremeSwitching. Compared to big players such as Cisco and others, it is definitely...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
The solution's technical support needs improvement. The response time and qualification of the support team need to...
Read full review of ExtremeWireless »
Sachin Vinay
Assistant Manager-Networks at a university
ExtremeWireless support isn't very good.
Read full review of ExtremeWireless »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is good.
Read full review of Enterasys Campus LAN Switches »
Anonymous User
Vice President Operations at a non-profit
Customer Service: The customer service has been great. We had a few questions when configuring Radius. When we...
Read full review of ExtremeCloud IQ »
DanielThomas1
Technician Analyst at a energy/utilities company
Support has a high degree of availability and expertise. They are in or near our time zone, cordial, and...
Read full review of ExtremeSwitching »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
Information Technology Coordinator at a university
Customer Service: Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and...
Read full review of ExtremeCloud IQ »
Anonymous User
Sr. Network Systems Engineer at a manufacturing company
Customer Service: Customer service is top notch. If there have ever been non-technical issues with things such as...
Read full review of ExtremeCloud IQ »
Anonymous User
ICT Network Manager at a non-tech company
We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good...
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Gassan Armouti
CEO at a tech services company
The technical support is good. Their team is very helpful if you need it.
Read full review of ExtremeWireless »
Anonymous User
Level 3 Support Technician at a real estate/law firm
Customer Service: 3 out of 5, depending on the technician you get some want to troubleshoot over email other will...
Read full review of ExtremeCloud IQ »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Anonymous User
Network Engineer at a government
Tech support, in my case, refers more to training than calling in tickets. When Extreme bought Enterasys, they had a...
Read full review of ExtremeSwitching »
Anonymous User
Systems Administrator, Founder at a tech services company
Customer Service: Our VAR/customer service is very responsive and always goes the extra mile. Technical Support: Tech...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a pharma/biotech company
Customer Service: Customer service was fantastic. We had to call a few times during implementation and minor...
Read full review of ExtremeCloud IQ »
Anonymous User
Network / Telephony Coordinator at a university
Customer Service: 8 Technical Support: 7
Read full review of ExtremeCloud IQ »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The technical support services are good. Occasionally, issues related to licensing or administration may require...
Read full review of ExtremeManagement »
Anonymous User
CIO at a construction company
I haven't had any reason to contact them.
Read full review of ExtremeCloud IQ »
Anonymous User
CEO
Eight out of 10.
Read full review of ExtremeCloud IQ »

Review 1 of 30

Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
Read full review of Forescout Platform »
Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »

Review 1 of 30

Technical Support

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