Compare Extreme vs Ubiquiti Networks

Extreme

Based on 161 reviews.

Ubiquiti Networks

Based on 186 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

Ubiquiti WLAN vs. ExtremeWireless

Updated: April 2025

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

ExtremeWireless vs. Ubiquiti WLAN

Updated: April 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

8 reviews

15 reviews

9 reviews

15 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

22 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

11%

Government

Comms Service Provider

Computer Software Company

11%

Educational Organization

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
LuisBrown
Chief Information Security Officer at a healthcare company
Our primary use case is routing. We are currently in the process of implementing the FabricOS here pretty soon, which...
Read full review of ExtremeRouting »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless ( /products/extremewireless-reviews ) for several projects. One is for standard end users,...
Read full review of ExtremeWireless »
Anonymous User
Manager, Service Delivery & Support at a consultancy
We have projects with mostly government entities. They want to create some policies for individuals who access Active...
Read full review of ExtremeControl »

Review 1 of 5

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Sydney-Reynolds
Account Executive at +OneX
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Sriman L
Senior Network Engineer at Nipun Net Solutions
ExtremeCloud IQ's technical support is good, and they provide good support across all the regions.
Read full review of ExtremeCloud IQ »
Anonymous User
Presales Engineer at soulco
We haven't had any technical issues but I'm satisfied with the support available. Our software team in Extreme can...
Read full review of ExtremeControl »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is fine.
Read full review of ExtremeSwitching »
Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at a educational organization
Customer Service: Customer service is probably the area I am most happy with. They have it right. Aerohive is easy to...
Read full review of ExtremeCloud IQ »
Anonymous User
Information Technology Coordinator at a university
Customer Service: Excellent service. Yes, the service was and is excellent. And again, and again, the one hundred and...
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
Enterprise Server & Support Manager at a manufacturing company
Customer Service: Customer service has been great for the most part, haven't had too many interactions with them....
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate ExtremeWireless support seven out of 10. ExtremeWirelesstechnical support has been highly responsive, but the...
Read full review of ExtremeWireless »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
WaelAwni
Engineer at NewLogics
I rate technical support for ExtremeControl as between six and seven out of ten.
Read full review of ExtremeControl »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Specialist at a hospitality company
Customer Service: I have had no problems with customer service. Technical Support: I haven't needed to use technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Administrator II at a university
Customer Service: Customer service has always been superb. Sales and technical support are always friendly, efficient...
Read full review of ExtremeCloud IQ »
Anonymous User
Windows/Mac Network Administrator at a tech company
Customer Service: Customer service has been great. Any issues I have had were answered quickly and we were able to...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't...
Read full review of ExtremeCloud IQ »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Anonymous User
IT Consultant at a tech consulting company
AeroHive provide very good technical support with user guides and technical documentation.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
The solution's technical support needs improvement. The response time and qualification of the support team need to...
Read full review of ExtremeWireless »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
The customer service and support are very good. I’m happy with the customer support of Extreme Networks.
Read full review of ExtremeSwitching »
Anonymous User
Consultant at a educational organization
We've never had to reach out to technical support.
Read full review of Extreme VDX [EOL] »

Review 1 of 30

Ismaila Audu
Infrastructure Administrator at Aluko & Oyebode
Ubiquiti's technical support can be rated between seven and ten. They have a large customer base that sometimes faces...
Read full review of Ubiquiti UniFi Switches »
Ismaila Audu
Infrastructure Administrator at Aluko & Oyebode
I seldom contact the technical support team as there is comprehensive documentation and FAQs available that help me...
Read full review of Ubiquiti WLAN »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
SimonWalker
IT Manager at Redeemer Baptist School
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
Support from Ubiquiti is hard to obtain. However, there is a good forum where a lot of information can be found. The...
Read full review of Ubiquiti WLAN »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at ARCEP Togo
We've never contacted technical support. I'm not sure how their level of service would be.
Read full review of Ubiquiti UniFi Switches »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Telecommunication Engineer at a construction company
The technical support could improve, they are slow.
Read full review of Ubiquiti WLAN »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company
Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you...
Read full review of Ubiquiti Wireless »
Anonymous User
Director of Technical Operations/CTO at a consultancy
We're never able to get help from technical support. We don't use them due to this. You've got to be self-reliant....
Read full review of Ubiquiti UniFi Switches »
Patrick Van Gorp
ICT department at Klein Seminarie
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
Edgard Chognika
Technician at a security firm
The support for Ubiquiti UniFi Switches is not satisfactory. If you purchase one, it can be difficult to get adequate...
Read full review of Ubiquiti UniFi Switches »
Eric TOURE
System & Network Administrator at a tech services company
I've never used technical support. If I have trouble with my equipment, I go to the forum and I get my answers there....
Read full review of Ubiquiti WLAN »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Walter Shelver
Owner at CableWeb
Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country...
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Anonymous User
Owner at a consultancy
They only offer email support. They need to have real phone support to avoid having to go back and forth over long...
Read full review of Ubiquiti UniFi Switches »

Review 1 of 30

Technical Support

No Data Available

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