Compare Extreme Networks vs Ubiquiti

Extreme Networks

Based on 165 reviews.

Ubiquiti

Based on 191 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

February 2026

Ubiquiti WLAN vs. ExtremeWireless

Updated: February 2026

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

February 2026

ExtremeWireless vs. Ubiquiti WLAN

Updated: February 2026

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

5 reviews

9 reviews

9 reviews

14 reviews

Ubiquiti UniFi Switches

17 reviews

Ubiquiti WLAN

13 reviews

Top Industries

Manufacturing Company

12%

Comms Service Provider

Computer Software Company

Educational Organization

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
We use ExtremeSwitching for Network Management. Because we have a different product here, it is called Extreme. We...
Read full review of ExtremeSwitching »
Jan Zontek
System Engineer at a financial services firm
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at a educational organization
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at a manufacturing company
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
From Extreme, there is Extreme CloudIQ.
Read full review of Enterasys Campus LAN Switches »

Review 1 of 5

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Ilham Fareed
Head of Enterprise Networking at a tech consulting company
Technical support is very good; they respond promptly when we open a case. We don't need to request technical support...
Read full review of ExtremeCloud IQ »
Yintho Taev
Logistics Supervisor at a wholesaler/distributor
The technical from ExtremeWireless has been good.
Read full review of ExtremeWireless »
Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
We get very good support from ExtremeSwitching. Compared to big players such as Cisco and others, it is definitely...
Read full review of ExtremeSwitching »
Dushan Niranga
Product Manager at a tech services company
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
Yintho Taev
Logistics Supervisor at a wholesaler/distributor
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Seungho Yang
Network Engineer at a aerospace/defense firm
The vendor support is good for ExtremeWireless. If I were to rate it from one to ten, I would give it nine points.
Read full review of ExtremeWireless »
Sachin Vinay
Assistant Manager-Networks at a university
We have not had a very good experience with customer service and support. We have experienced issues with technical...
Read full review of ExtremeRouting »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
We get assistance from a third party. We can ask for assistance from them or Extreme.
Read full review of ExtremeCloud IQ »
Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
Level 3 Support Technician at a real estate/law firm
Customer Service: 3 out of 5, depending on the technician you get some want to troubleshoot over email other will...
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at a tech services company
The technical support services are good. Occasionally, issues related to licensing or administration may require...
Read full review of ExtremeManagement »
Matheus Santana
Wireless Network Analyst at a construction company
My experience with customer support is good.
Read full review of ExtremeCloud IQ »
Anonymous User
-- at a tech company
Customer Service: The customer service with Aerohive is outstanding. The have forums and a support site. They are...
Read full review of ExtremeCloud IQ »
Haziq Kamal
Systems Engineer at a wireless company
The customer service and support provided by Extreme are excellent.
Read full review of ExtremeWireless »
Matheus Santana
Wireless Network Analyst at a construction company
The support from Extreme is very helpful. I rate their support as a nine because they are very helpful when we need...
Read full review of ExtremeWireless »
Santosh Khargotre
Senior Project Manager at a tech services company
The technical support is good.
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member and Network Engineer at a tech services company
The technical support for on-premises is not great, but it is okay for cloud.
Read full review of ExtremeControl »
Anonymous User
IT Associate at a tech services company
Customer Service: I would rate customer service around 8/10. We have not had any significant problems necessitating a...
Read full review of ExtremeCloud IQ »
Anonymous User
Director of Technology at a educational organization
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Gassan Armouti
CEO at a tech services company
I would rate the support from Extreme Wireless a five out of five.
Read full review of ExtremeWireless »
Anonymous User
Conseiller en architecture technologique at a government
Technical support was actually supplied by a third party. We don't go directly to the company. It's kind of network...
Read full review of ExtremeRouting »
Anonymous User
Director at a educational organization
Our tech guy has always said that tech support is Extreme Networks' strength. They respond quickly and provide...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
There are some challenges with the availability and expertise of ExtremeSwitching engineers. Technical cases often...
Read full review of ExtremeSwitching »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Jr Support Technician at a government
I don't have any experience with their technical support.
Read full review of Extreme VDX [EOL] »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »

Review 1 of 30

Puran Rai
Chief Executive Officer at a tech services company
Ubiquiti's technical support is satisfactory.
Read full review of Ubiquiti WLAN »
Kim Walker
Consultant at a tech services company
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Olubosola Olusanya
Chief Technology Officer at a consultancy
Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices....
Read full review of Ubiquiti WLAN »
Thorsten Hansl
IT Manager at a retailer
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
Waqas_Khan
Software Engineer at a manufacturing company
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
Amir Sanayeayan
Network Security Specialist at a energy/utilities company
I refer to support documentation in the case of queries for the solution. It is good and helpful.
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
Customer service and support have been responsive and helpful. However, there have been occasional delays in...
Read full review of Ubiquiti Wireless »
Nguyen Nhan Tuan
Group Head at a training & coaching company
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
Anonymous User
Consultant at a construction company
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
AlexChubarov
Network and CyberSecurity Engineer at a comms service provider
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT Manager
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Anonymous User
Manager at a tech services company
We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've...
Read full review of Ubiquiti Wireless »
OM
Systems and networks manager at a retailer
I contacted Ubiquiti support once or twice, and it's okay. I didn't have any issues with Ubiquiti support, but I'm...
Read full review of Ubiquiti Wireless »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Damnam BAGOLIBE
Security engineer at a printing company
We've never dealt with technical support in the past.
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Boris Ormsby
Owner at a manufacturing company
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
FaisalSmair
System Engineer at a tech services company
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »
PeterMuiruri
IT Manager
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Craig Mortassagne
Owner at a tech services company
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
Pierre Claver B Traore
Head, IT Division at a university
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Abdul Malek Ismail
Drilling Engineering Manager at a energy/utilities company
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
The technical support is poor. Just a chat window. No actual person to talk with.
Read full review of Ubiquiti WLAN »
Anonymous User
Principal Consultant at a tech services company
This is a simple product and we haven't had the need or cause to seek support.
Read full review of Ubiquiti Wireless »
ThomasWilke
CEO at a manufacturing company
Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond...
Read full review of Ubiquiti Wireless »
Barry Arendt
Owner at a tech services company
In principal, there is no support provided. You can pay extra to receive it.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
System Engineer
Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here...
Read full review of Ubiquiti Wireless »
Alex-Wilson
Owner at a tech services company
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »

Review 1 of 30

Technical Support

No Data Available

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