What is our primary use case?
We use ExtremeAnalytics for public venues and to collect information about customer usage. We also use this solution to monitor the application performance and troubleshoot network or latency issues. We use it to collect analytics about the visitors for public opinion.
What is most valuable?
The application response latency is valuable and suitable for troubleshooting.
What needs improvement?
There are issues with cloud distribution of the servers, and it could be faster. In some areas and some countries, the system is very slow. For example, when we're using cloud analytics here in Egypt, it's painful because it's slow, and the servers are not distributed globally efficiently.
For how long have I used the solution?
We have been using this solution for one year.
What do I think about the stability of the solution?
I rate the stability a six out of ten because we have some issues with delays and slowness.
What do I think about the scalability of the solution?
I rate the scalability an eight out of ten.
How are customer service and support?
We have not had any experience with customer service and support.
How was the initial setup?
The setup is straightforward because it's a cloud solution, so it does not take time. It takes a maximum of one hour to deploy, and we are the integrator. We only need one cloud specialist for deployment and maintenance.
What was our ROI?
The ROI is high because it is insightful, and I rate the ROI a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
We have an issue with the licensing costs, which could be cheaper. It is an annual license, and I rate the licensing costs an eight out of ten.
What other advice do I have?
I recommend this solution to others, and I rate the solution a nine out of ten.
