Compare FireMon vs Forcepoint

FireMon

Based on 61 reviews.

Forcepoint

Based on 220 reviews.

Latest Research

Buyer's Guide

Forcepoint ONE vs. Netskope

January 2026

Netskope vs. Forcepoint ONE

Updated: January 2026

Buyer's Guide

Forcepoint CASB vs. Netskope

December 2025

Netskope vs. Forcepoint CASB

Updated: December 2025

Sample Customers

Forcepoint CASB

Zions Bank, GE Healthcare, HomeAway, Logitech, Universal, California National Resources Agency and many mor

Forcepoint ONE

UNC-Charlotte

Popular Solutions

FireMon Security Manager

6 reviews

FireMon Asset Manager

3 reviews

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

12 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

10%

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
Our main use case for FireMon Security Manager is centralized firewall policies, visibility, and risk management in a...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
We use FireMon Asset Manager to track and manage our network devices and to understand and map our network assets.
Read full review of FireMon Asset Manager »

Review 1 of 2

MuhammadJunaid7
Data Security Specialist at a financial services firm
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at a transportation company
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at a tech services company
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Customer Service

MichaelLavin
Digital Workforce Initiatives Leader at a financial services firm
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Chan Lung
Presale Consultant at a tech vendor
FireMon's customer support is very helpful and responsive, often providing remote assistance to resolve problems...
Read full review of FireMon Asset Manager »
Jaimin Mehta
Senior Server and Cloud Engineer at a construction company
The technical support is generally good, but they can sometimes be slow in responding.
Read full review of FireMon Security Manager »
Ganesh-Khutwad
Senior Network Specialist at a tech vendor
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
JeffReese
Senior Security Engineer at a financial services firm
They're very quick. They usually have the answer in a short period of time, and the maximum is no more than a day....
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at a computer software company
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon Security Manager »
Anonymous User
Lead Network Specialist at a university
Technical support has been very good. They always answer my questions. They'll stay on with you until they resolve...
Read full review of FireMon Security Manager »
Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
Read full review of FireMon Security Manager »
Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
Read full review of FireMon Security Manager »
Anonymous User
Sr Network Security Specialist at a government
I would say technical support is about 8/10. Some issues just weren't handled quickly enough, I guess.
Read full review of FireMon Security Manager »
Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
Read full review of FireMon Security Manager »
Anonymous User
IT Security Consultant and Platform Architect at a pharma/biotech company
Customer Service: Excellent. Technical Support: Excellent--tech support engineers go above and beyond to answer...
Read full review of FireMon Security Manager »
Anonymous User
Works at a financial services firm
We have called them and they've always been really helpful. They've resolved our issue in a timely manner. I would...
Read full review of FireMon Security Manager »
Joy Nithin
Sr security engineer at a security firm
The technical support is good and responsive. They responded on time and had good knowledge.
Read full review of FireMon Asset Manager »
Anonymous User
Security Analyst at a government
Their support is nice. They are very good.
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
Their technical support has always resolved everything in a reasonable amount of time even when there was some sort...
Read full review of FireMon Asset Manager »
Orlando Paulino
Information Security Analyst at a wholesaler/distributor
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
Read full review of FireMon Security Manager »
Anonymous User
GISA at a tech vendor
I rate FireMon support seven out of 10. It varies depending on who you get. We sometimes get a highly knowledgeable...
Read full review of FireMon Security Manager »
Anonymous User
Information Security Engineer at a energy/utilities company
Technical support was fine; they have good technical people. However, support can be improved, if they become more...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Architect at a healthcare company
FireMon’s technical support is capable and responsive. I’ve had no issues with getting the right resources engaged...
Read full review of FireMon Security Manager »
Anonymous User
Info Assurance Engineer at a aerospace/defense firm
The technical support has been very responsive. They have helped us with all of the issues that we have encountered.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Daniel James
Security Engineer at a transportation company
Tech support is really good. If I've praised anything so far, as far as the vendor or the product goes, it would pale...
Read full review of FireMon Security Manager »
Anonymous User
Works at a financial services firm
I would rate support a 4/5. I sort of get the feeling when I send an email that it's a little bit of a slow response...
Read full review of FireMon Security Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a logistics company
Technical support has been amazing. I would give them a rating of 10/10, an A+, and I would buy from them again.
Read full review of FireMon Security Manager »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon Security Manager »
Anonymous User
GISA at a tech vendor
They really give us great support. When thinking of the level of support that we get from some other vendors,...
Read full review of FireMon Security Manager »

Review 1 of 30

AmgadYousry
Head of Infrastructure at a tech services company
I would rate Forcepoint's technical support as a nine out of ten.
Read full review of Forcepoint Secure Web Gateway »
Kunjal Haria
Systems Manager at a tech services company
I've contacted Forcepoint Email Security support, but I'm not satisfied with the answer speed. It could be a lot...
Read full review of Forcepoint Email Security [EOL] »
Mahendra Bedre
Lead at a tech services company
The technical support is very good.
Read full review of Forcepoint CASB »
OusaidAbaz
Security Network Architect at a tech vendor
We didn't have a support contract with Forcepoint because we were planning to move to a different technology.
Read full review of Forcepoint Next Generation Firewall »
Petr Pouzar
IT Consultant at a tech services company
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at a tech services company
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
Secengin46
Security Engineer at a tech services company
Technical support for this solution is average. In terms of providing a solution, from the technical aspect, and for...
Read full review of Forcepoint Email Security [EOL] »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Responsabile System and Security at a energy/utilities company
Regarding customer support, last year it was not as good or quick, but the last call and ticket raised seemed to be...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
CEO at a comms service provider
On a scale of 1 to 10 for customer service for Forcepoint Next Generation Firewall, I would rate it at least 9, 9.5.
Read full review of Forcepoint Next Generation Firewall »
Baljeet Singh
Subject Matter Expert at a computer software company
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Cyber Security Officer at a insurance company
Their technical support is excellent, accessible, and quick to respond. There is very little delay. We are not...
Read full review of Forcepoint ONE »
Anonymous User
Systems Engineer at a tech services company
I would rate technical support from Forcepoint a seven out of ten.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Yasir Zubair
Senior Manager - ICT Technical at a comms service provider
We have been very satisfied with the customer service.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Sayed Ahmed
I-Security Engineer at a tech consulting company
I have contacted support many times and I am pleased. We get support without any issues, either from India, England,...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Desktop and Application Security Manager at a tech company
Customer Service: There is room for improvement. Technical Support: Their lead technical engineers are excellent.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Enterprise Information Security Analyst at a retailer
Forcepoint's technical support for the solution is excellent. The technicians that I have dealt with have been with...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »
DR Goyal
VP Technology at a outsourcing company
I have not contacted this solution's technical support. We use our own technical team, which is very strong.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Enterprise Sales at a tech vendor
The customer support team take a long time to resolve issues.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
MarkEdward
Technical Support Engineer at a tech services company
Technical support can be better. The support themselves are skilled but when you call for support you have to wait...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
General Manager - Consulting & AMS at a tech services company
I'm satisfied with the technical support for this product.
Read full review of Forcepoint Data Loss Prevention »
DragosBasmaluta
Co-Founder at a tech services company
We have had the opportunity to use their technical support. They were very prompt and very good about getting us what...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Technical Support Engineer at a tech services company
The technical support for Forcepoint CASB receives a rating of seven out of ten.
Read full review of Forcepoint CASB »
Arvind KR
Director at a tech consulting company
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Technical Support

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