Compare FireMon vs Forcepoint

FireMon

Based on 75 reviews.

Forcepoint

Based on 225 reviews.

Latest Research

Buyer's Guide

Forcepoint ONE vs. Netskope

October 2026

Netskope vs. Forcepoint ONE

Updated: October 2026

Buyer's Guide

Forcepoint CASB vs. Netskope

September 2026

Netskope vs. Forcepoint CASB

Updated: September 2026

Sample Customers

Forcepoint CASB

Zions Bank, GE Healthcare, HomeAway, Logitech, Universal, California National Resources Agency and many mor

Forcepoint ONE

UNC-Charlotte

Popular Solutions

FireMon Security Manager

16 reviews

FireMon Asset Manager

3 reviews

Forcepoint Data Loss Prevention

8 reviews

Forcepoint Secure Web Gateway

4 reviews

Forcepoint Next Generation Firewall

10 reviews

Top Industries

Outsourcing Company

15%

Financial Services Firm

13%

Comms Service Provider

10%

Manufacturing Company

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SurajYadav
Network Security Consultant at NTT DATA
I have been using FireMon Security Manager for around two years in a production environment, mainly for firewall...
Read full review of FireMon Security Manager »
Marck Chanpagne
Business Continuity And Disaster Recovery Manager at Cadence Bank
My main use case for FireMon Asset Manager is continuous network asset discovery and visibility for our BCDR program....
Read full review of FireMon Asset Manager »

Review 1 of 2

Madhukar Pandey
Team Leader at L & T Finance
My main use case for Forcepoint Data Loss Prevention is that I have used it for all three channels: the endpoint,...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Manager Solution Consulting at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 5

Customer Service

SurajYadav
Network Security Consultant at NTT DATA
The customer support for FireMon Security Manager has been outstanding in our experience. We have interacted with...
Read full review of FireMon Security Manager »
JeffReese
Senior Security Engineer at a financial services firm
They're very quick. They usually have the answer in a short period of time, and the maximum is no more than a day....
Read full review of FireMon Security Manager »
Chan Lung
Presale Consultant at a tech vendor
FireMon's customer support is very helpful and responsive, often providing remote assistance to resolve problems...
Read full review of FireMon Asset Manager »
Ganesh-Khutwad
Senior Network Specialist at a tech vendor
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
Joao Manso
CEO at a tech services company
I've never had to contact technical support.
Read full review of FireMon Security Manager »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at Axity de Colombia
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon Security Manager »
MikaKwok
IT Security Assistant Manager at Octopus Cards Limited
Technical support is fine. I don't have any other issues.
Read full review of FireMon Security Manager »
Anonymous User
Works at a financial services firm
We have called them and they've always been really helpful. They've resolved our issue in a timely manner. I would...
Read full review of FireMon Security Manager »
Anonymous User
Conseiller sécurité des TI at a tech services company
Customer Service: I don't have to deal with customer support, so I won't rate them. Technical Support: With Windows,...
Read full review of FireMon Security Manager »
Anonymous User
Systems Engineer at a tech company
Technical support is 9/10.
Read full review of FireMon Security Manager »
Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
Read full review of FireMon Security Manager »
Jatin Sharma
Security Engineer at Digitaltrack
Customer support is moderate.
Read full review of FireMon Security Manager »
Anonymous User
Lead Network Specialist at a university
Technical support has been very good. They always answer my questions. They'll stay on with you until they resolve...
Read full review of FireMon Security Manager »
Anonymous User
Sr Network Security Specialist at a government
I would say technical support is about 8/10. Some issues just weren't handled quickly enough, I guess.
Read full review of FireMon Security Manager »
Venkat Krishnan
Senior Vice President Cyber Security at Mindsprint
Customer service from FireMon Security Manager is good in terms of responding to any issues or any errors that we...
Read full review of FireMon Security Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
Regional Manager Enterprise Data Infrastructure and Information Security at a comms service provider
Their technical support is superior.
Read full review of FireMon Security Manager »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Anonymous User
Network Support Systems Manager at a retailer
Overall, I would give the technical support team a rating of 10/10. There have been maybe a few issues here and...
Read full review of FireMon Security Manager »
Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
Read full review of FireMon Security Manager »
Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
Read full review of FireMon Security Manager »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a logistics company
Technical support has been amazing. I would give them a rating of 10/10, an A+, and I would buy from them again.
Read full review of FireMon Security Manager »
Joshua X P
Cyber Security Consultant at a tech vendor
The speed of support for FireMon Security Manager depends on the severity of the issue. If it is a minor issue, then...
Read full review of FireMon Security Manager »
Anonymous User
Team Leader, Network Infrastructure at a tech vendor
The initial deployment was managed by an assigned person who was amazing and really helpful. However, getting in...
Read full review of FireMon Security Manager »
Anonymous User
IT Security Admin at a tech vendor
We have worked with them a good deal. I would give them a solid 9 out of 10. The way that they can do a 10 is just by...
Read full review of FireMon Security Manager »
Anonymous User
GISA at a tech vendor
I rate FireMon support seven out of 10. It varies depending on who you get. We sometimes get a highly knowledgeable...
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a healthcare company
The support has been good. They have been slow to respond sometimes, but overall, it has been good.
Read full review of FireMon Security Manager »

Review 1 of 30

Edwin Eze Osiago
Regional Solutions Manager (Sub-Sahara Africa) at Infodata
We've been pleased with the technical support.
Read full review of Forcepoint CASB »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
SteffyJoy
Cyber Security Consultant at Mechsoft
Customers that have voiced technical support could improve.
Read full review of Forcepoint Data Loss Prevention »
AmgadYousry
Head of Infrastructure at a tech services company
I would rate Forcepoint's technical support as a nine out of ten.
Read full review of Forcepoint Secure Web Gateway »
AmgadYousry
Head of Infrastructure at a tech services company
Technical support sometimes takes too long to respond to queries.
Read full review of Forcepoint Secure Web Gateway »
Atul-Vats
Consultant at a tech vendor
The customer support is outstanding.
Read full review of Forcepoint Data Loss Prevention »
AhmedHawana
Network and Security Engineer at a government
Technical support from Forcepoint is rated ten out of ten. I have had a good experience with them.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Cybersecurity Engineer at a tech consulting company
Customer support for Forcepoint Next Generation Firewall is standard support: I open a ticket, wait a bit, and an...
Read full review of Forcepoint Next Generation Firewall »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
Although they offer a premium technical support option, which is costly, we have yet to opt for it during our years...
Read full review of Forcepoint Next Generation Firewall »
Baljeet Singh
Associate Vice President at Hitachi Systems, Ltd.
Technical support is great with the priority level. When you're going to raise a case that might be of severity, you...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Samson Amasa
IT Infrastructure supervisor at Nigerian National Petroleum Corporation
I have not contacted the support from Forcepoint Cloud Security Gateway.
Read full review of Forcepoint Cloud Security Gateway [EOL] »
Anonymous User
Co-Founder, CTO at a tech services company
Support by vendor is low-medium. You need to rely on yourself or your integrator.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Technical Support Engineer at a tech services company
I rate the technical support a five or six out of ten.
Read full review of Forcepoint Data Loss Prevention »
Sixto Flores
Consultant at SATELITE.COM
We have encountered numerous issues with support over the past two years, particularly with response times.
Read full review of Forcepoint ONE »
Sasikumar P
Sr. Manager - IT at Durr India
I used the support a couple of times and they were good. I rate the support from Forcepoint Data Loss Prevention a...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Team Lead Network Infrastructure at a tech services company
The technical support is good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Security Product Manager at a tech services company
Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »
KrishnaChaitanya4
Manager at KPMG
Technical support is pretty good. I don't see any kind of delay. As soon as we raise the request, we always get...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Cyber Security Analyst at a logistics company
I have used the support from Forcepoint Data Loss Prevention. I rate the support from Forcepoint Data Loss Prevention...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Responsabile System and Security at a energy/utilities company
Regarding customer support, last year it was not as good or quick, but the last call and ticket raised seemed to be...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
System Engineer at a computer software company
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
SurendarJ
Deputy Manager of IT at FP LAB
Technical support is fine. I didn't face many challenges yet. However, I have made requests for some of the features...
Read full review of Forcepoint Data Loss Prevention »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security [EOL] »
Aamir Ejaz
Head of IT Department at Mana
My company logs tickets in the Forcepoint Data Loss Prevention support portal whenever there's an issue....
Read full review of Forcepoint Data Loss Prevention »
Arvind KR
Director at Foresight Software Solutions Pvt Ltd
I'd say that customer service is above average.
Read full review of Forcepoint Secure Web Gateway »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
Customer service and tech support are rated eight out of ten. They are responsive and assist me with creating cases...
Read full review of Forcepoint ONE »
Anonymous User
Head of Infrastructure & Cloud Section at a computer software company
I might have contacted them for some questions related to managing instances. We sometimes had problems with...
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Technical Support

No Data Available

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