Compare FireMon vs ManageEngine

FireMon

Based on 61 reviews.

ManageEngine

Based on 364 reviews.

Latest Research

Buyer's Guide

FireMon Security Manager vs. ManageEngine Firewall Analyzer

December 2025

ManageEngine Firewall Analyzer vs. FireMon Security Manager

Updated: December 2025

Buyer's Guide

FireMon Security Manager vs. ManageEngine Firewall Analyzer

December 2025

FireMon Security Manager vs. ManageEngine Firewall Analyzer

Updated: December 2025

Sample Customers

FireMon Security Manager

Convey, MGM Resorts International, Southwest Airlines, Alkami, Costco, Aetna, IBM, Verizon, Wells Fargo

ManageEngine IT Asset Management

TRA

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

ManageEngine Firewall Analyzer

WFP, NYC.gov, Sony Pictures, Franklin Security Bank, ITC INFOTECH

Popular Solutions

FireMon Security Manager

6 reviews

FireMon Asset Manager

3 reviews

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

10%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SurajYadav
Network Security Consultant at a tech vendor
I have been using FireMon Security Manager for around two years in a production environment, mainly for firewall...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
We use FireMon Asset Manager to track and manage our network devices and to understand and map our network assets.
Read full review of FireMon Asset Manager »

Review 1 of 2

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Kallamuddin Ansari
Cyber Security Consultant at a security firm
The customer support is outstanding.
Read full review of FireMon Security Manager »
MichaelLavin
Digital Workforce Initiatives Leader at a financial services firm
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Jaimin Mehta
Senior Server and Cloud Engineer at a construction company
The technical support is generally good, but they can sometimes be slow in responding.
Read full review of FireMon Security Manager »
Ganesh-Khutwad
Senior Network Specialist at a tech vendor
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
SurajYadav
Network Security Consultant at a tech vendor
The customer support for FireMon Security Manager has been outstanding in our experience. We have interacted with...
Read full review of FireMon Security Manager »
Anonymous User
Network Administrator at a computer software company
I was not involved in the setup of FireMon but, later on, when I became involved working with it, I approached...
Read full review of FireMon Security Manager »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon Security Manager »
Anonymous User
Sr Network Security Specialist at a government
I would say technical support is about 8/10. Some issues just weren't handled quickly enough, I guess.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer- Senior at a financial services firm
There front-end technical support is really good, very responsive. To me, it takes a little bit too much time to...
Read full review of FireMon Security Manager »
MikaKwok
IT Security Assistant Manager at a computer software company
Technical support is fine. I don't have any other issues.
Read full review of FireMon Security Manager »
Anonymous User
Solution Architect at a transportation company
Initially, we had contact with their technical support, but things have been smooth for the last few months. We...
Read full review of FireMon Security Manager »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon Security Manager »
Pranav Gupta
Asst. Manager Finance at a insurance company
We occasionally need the assistance of technical support. We've always found them to be helpful and responsive. We're...
Read full review of FireMon Security Manager »
Anonymous User
Network Support Systems Manager at a retailer
Overall, I would give the technical support team a rating of 10/10. There have been maybe a few issues here and...
Read full review of FireMon Security Manager »
Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
Read full review of FireMon Security Manager »
Anonymous User
Info Assurance Engineer at a aerospace/defense firm
The technical support has been very responsive. They have helped us with all of the issues that we have encountered.
Read full review of FireMon Security Manager »
Anonymous User
Project Manager at a manufacturing company
In general, their tech support is pretty good. I do have a concern with them, and I did express it to them already:...
Read full review of FireMon Security Manager »
Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
Read full review of FireMon Security Manager »
Anonymous User
Security Analyst at a government
Their support is nice. They are very good.
Read full review of FireMon Security Manager »
Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
Read full review of FireMon Security Manager »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
Their technical support has always resolved everything in a reasonable amount of time even when there was some sort...
Read full review of FireMon Asset Manager »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Anonymous User
Works at a financial services firm
We have called them and they've always been really helpful. They've resolved our issue in a timely manner. I would...
Read full review of FireMon Security Manager »
Joy Nithin
Sr security engineer at a security firm
The technical support is good and responsive. They responded on time and had good knowledge.
Read full review of FireMon Asset Manager »
Anonymous User
Systems Engineer at a tech company
Technical support is 9/10.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a financial services firm
The technical support is very good. We have been able to get them on a call and get everything done as soon as...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a tech services company
Customer Service: Great, they hold free WebEx sessions for additional training on FireMon. Technical Support: They're...
Read full review of FireMon Security Manager »

Review 1 of 30

Sankar Bera
Sr. Service Architect at a tech vendor
The information regarding customer service is based on feedback from colleagues, not personal experience.
Read full review of ManageEngine ServiceDesk Plus »
SanjayMishra
General Manager at a transportation company
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Waleed Omar
Information Security Specialist at a educational organization
The technical support from ManageEngine Patch Manager Plus is helpful. On a scale from 1 to 10 for support, I would...
Read full review of ManageEngine Patch Manager Plus »
Baabloo Taarwale
Assistant Vice President at a computer software company
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
Mahmoud Mawad
IT network admin at a energy/utilities company
The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our...
Read full review of ManageEngine OpManager »
Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Ossama Arab
Project Coordinator at a venture capital & private equity firm
The customer service and support are okay.
Read full review of ManageEngine Applications Manager »
Tejinder Thakur
Network Engineer at a computer software company
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
VENKATESHREDDY
Associate IT Director at a tech services company
I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team...
Read full review of ManageEngine OpManager »
Alastair Brand
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
IT Systems Manager at a tech services company
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
Anoop B
IT Specialist at a tech services company
The technical support is good, but not excellent. I last contacted them a long time ago.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Jai S
Student at a non-tech company
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
ChiragSehgal
Senior Engineer Network security at a comms service provider
We have had positive experiences with technical support, receiving timely responses and solutions. The support has...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
It distribution manager at a comms service provider
Response time for level two and level three questions is very fast. For level one, they provide all of the necessary...
Read full review of ManageEngine ServiceDesk Plus »
MohammedShaheer
IT Administrator at a real estate/law firm
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »
William Cochran
Senior Systems Engineer at a construction company
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
JentleMathew
Network Security Architect at a financial services firm
The customer support is satisfactory.
Read full review of ManageEngine OpManager »
Mykola Shved
Head of Global IT Delivery at a pharma/biotech company
We had lots of discussions via email and the internal support chat, and everything was fine.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Business Analyst & IT Advisor at a consultancy
Seven out of 10.
Read full review of ManageEngine Password Manager Pro »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
QuyVan
Technical Consultant at a tech consulting company
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Endpoint Central »
Louis Chung
IT Projects Manager at a energy/utilities company
We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed...
Read full review of ManageEngine Endpoint Central »
Alen RoieTatco
AVP - ICT IT Operations at a healthcare company
The technical support for ManageEngine ServiceDesk Plus is good, considering it's partnered with a local company here...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.