Compare FireMon vs ManageEngine

FireMon

Based on 60 reviews.

ManageEngine

Based on 364 reviews.

Latest Research

Buyer's Guide

FireMon Security Manager vs. ManageEngine Firewall Analyzer

December 2025

ManageEngine Firewall Analyzer vs. FireMon Security Manager

Updated: December 2025

Buyer's Guide

FireMon Security Manager vs. ManageEngine Firewall Analyzer

December 2025

FireMon Security Manager vs. ManageEngine Firewall Analyzer

Updated: December 2025

Sample Customers

FireMon Security Manager

Convey, MGM Resorts International, Southwest Airlines, Alkami, Costco, Aetna, IBM, Verizon, Wells Fargo

ManageEngine IT Asset Management

TRA

ManageEngine IT360

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

ManageEngine Firewall Analyzer

WFP, NYC.gov, Sony Pictures, Franklin Security Bank, ITC INFOTECH

Popular Solutions

FireMon Security Manager

5 reviews

FireMon Asset Manager

3 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

Top Industries

Manufacturing Company

12%

Financial Services Firm

12%

Computer Software Company

11%

Comms Service Provider

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
Our main use case for FireMon Security Manager is centralized firewall policies, visibility, and risk management in a...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
We use FireMon Asset Manager to track and manage our network devices and to understand and map our network assets.
Read full review of FireMon Asset Manager »

Review 1 of 2

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Kallamuddin Ansari
Cyber Security Consultant at a security firm
The customer support is outstanding.
Read full review of FireMon Security Manager »
Chan Lung
Presale Consultant at a tech vendor
FireMon's customer support is very helpful and responsive, often providing remote assistance to resolve problems...
Read full review of FireMon Asset Manager »
MichaelLavin
Digital Workforce Initiatives Leader at a financial services firm
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Anonymous User
GISA at a tech vendor
I rate FireMon support seven out of 10. It varies depending on who you get. We sometimes get a highly knowledgeable...
Read full review of FireMon Security Manager »
Orlando Paulino
Information Security Analyst at a wholesaler/distributor
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
Read full review of FireMon Security Manager »
Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at a computer software company
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon Security Manager »
Pranav Gupta
Asst. Manager Finance at a insurance company
We occasionally need the assistance of technical support. We've always found them to be helpful and responsive. We're...
Read full review of FireMon Security Manager »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon Security Manager »
Anonymous User
Lead Network Specialist at a university
Technical support has been very good. They always answer my questions. They'll stay on with you until they resolve...
Read full review of FireMon Security Manager »
Chris Goodrich
IT Security Architect at a financial services firm
From what I have heard, the technical support is fairly good. However, I have not used them in a few years.
Read full review of FireMon Security Manager »
Anonymous User
Security Analyst at a government
Their support is nice. They are very good.
Read full review of FireMon Security Manager »
Anonymous User
Clinical Systems Engineer So Cal Regional Office at a healthcare company
A 10 out of 10.
Read full review of FireMon Security Manager »
Anonymous User
Network Support Systems Manager at a retailer
Overall, I would give the technical support team a rating of 10/10. There have been maybe a few issues here and...
Read full review of FireMon Security Manager »
Anonymous User
IT Security Consultant and Platform Architect at a pharma/biotech company
Customer Service: Excellent. Technical Support: Excellent--tech support engineers go above and beyond to answer...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Architect at a healthcare company
FireMon’s technical support is capable and responsive. I’ve had no issues with getting the right resources engaged...
Read full review of FireMon Security Manager »
Anonymous User
Sr. Systems and Network Engineer at a recruiting/HR firm
Overall, I would give the technical support team a 10/10. There have been maybe a few issues, here and there....
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at a comms service provider
Their technical support has always resolved everything in a reasonable amount of time even when there was some sort...
Read full review of FireMon Asset Manager »
Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
Read full review of FireMon Security Manager »
Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
Read full review of FireMon Security Manager »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer- Senior at a financial services firm
There front-end technical support is really good, very responsive. To me, it takes a little bit too much time to...
Read full review of FireMon Security Manager »
Anonymous User
Management Trainee at a financial services firm
The technical support team is not promptly addressing any issues. As a result, it can take some time to have the tech...
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Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
Read full review of FireMon Security Manager »
Anonymous User
Regional Manager Enterprise Data Infrastructure and Information Security at a comms service provider
Their technical support is superior.
Read full review of FireMon Security Manager »
Anonymous User
Solution Architect at a transportation company
Initially, we had contact with their technical support, but things have been smooth for the last few months. We...
Read full review of FireMon Security Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon Security Manager »

Review 1 of 30

Burak Karakurt
Consultant at a manufacturing company
The company as a customer did not interact much with ManageEngine's technical support. However, it is known that one...
Read full review of ManageEngine Log360 »
Alaa Abulail
Information Technology Manager at a tech services company
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Ossama Arab
Project Coordinator at a venture capital & private equity firm
The customer service and support are okay.
Read full review of ManageEngine Applications Manager »
Fredric Tarcelo
Delivery Executive at a outsourcing company
ManageEngine ServiceDesk Plus' support is good.
Read full review of ManageEngine ServiceDesk Plus »
Sad Sadd
Senior Presales Engineer at a tech services company
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Santiago Mantilla
Senior Information Technology Security Consultant at a tech services company
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Stephen Naval
Sr Manager IT Infrastructure & Tech Development at a non-tech company
Support has been okay so far. It really depends on the staff person and whether they are proactive with regard to...
Read full review of ManageEngine ADManager Plus »
Andy_Smith
Head of Digital Data Technology & Facilities at a financial services firm
I have no comments in regards to technical support. I've never called them.
Read full review of ManageEngine Endpoint Central »
Sachin Nagpal
Project Manager at a non-tech company
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
Michael Asa
System Administrator at a consumer goods company
Customer service is actually quite good.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Head of IT at a financial services firm
We received satisfactory responses to a few questions my company raised with the solution's technical support. We...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »
Alastair Brand
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
AmerSyed
Infrastructure Lead at a real estate/law firm
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »
Jagr R
Solution Architect at a manufacturing company
The customer service and support for ManageEngine PAM360 are very good. On a scale from one to ten, I would rate the...
Read full review of ManageEngine PAM360 »
William Cochran
Senior Systems Engineer at a construction company
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
Fredrick-Massawe
System Administrator at a non-tech company
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Vinod Pardeshi
Assistant Manager - IT at a construction company
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at a non-tech company
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Dario Podhorski
System Administrator
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »
ChiragSehgal
Senior Engineer Network security at a comms service provider
We have had positive experiences with technical support, receiving timely responses and solutions. The support has...
Read full review of ManageEngine ServiceDesk Plus »
AjayJoshi
Executive-Recruitment at a tech vendor
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Alexia Christofi
Managing Director at a tech services company
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Christian-Torres
Desktop Engineer
The technical support team is good.
Read full review of ManageEngine IT Asset Management »

Review 1 of 30

Technical Support

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