ManageEngine OpManager Reviews

We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a plus product. We monitor the server utilization and hardware performance of the server, RAM, processor, IO, and disk utilization.

Desktop central products, with dashboards that offer good information, are part of our monitoring.

For bandwidth management, we currently use other products such as SolarWinds. We also utilize the automated reporting features for trends and session monitoring from the end user to server, including routers and firewalls to identify network issues promptly.

Desktop central products feature dashboards that are neat and offer comprehensive information. The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems. These features combined enhance network issue detection and reporting.

The pricing information indicates it is affordable.

Support is moderate and needs improvement, especially during weekends when technicians perform upgrades. During weekends, they need to provide more support to ensure a smooth transition.

There is a call for ManageEngine OpManager to scale better in automation and AI functionality. Although the product stability is good, support enhancement is necessary to enable better planning for upgrades and maintenance activities.

The solution has been in use for three to four years.

The product maintains stable performance.

Scalability is needed more in automation and AI functionalities. They need to focus on providing more information to improve on this front.

Support is moderate and requires improvement, especially on weekends when more support is needed.

Neutral

Upgrades, configurations, and other implementations are always planned for weekends.

We have different products such as PRTG and EG for bandwidth monitoring and other needs. PRTG is described as particularly good for direct installation.

The vendor has to improve their support, particularly on weekends. They are planning to move to the cloud pending favorable pricing adjustments.

I rate ManageEngine OpManager 8 out of 10.

Our customers have multiple use cases for ManageEngine OpManager. Mainly it's to operate and identify their users and assets, and also manage them centrally.

It depends on the use case and the customer's concerns which features of ManageEngine OpManager are the most useful. Almost all components are being used across different customers.

The real-time network performance monitoring feature has been very helpful in identifying and addressing potential network bottlenecks or failures. That is one of the main primary features that ManageEngine OpManager offers. This use case is actually applicable to almost all customers, and we make good use of it.

The real-time network performance monitoring feature is the most generic use case. ManageEngine OpManager is quite helpful with that feature. You can integrate almost all the product solutions, and many different vendor solutions can be integrated and managed, making it very helpful.

The customizable dashboards and topology maps are good with ManageEngine OpManager. These are very convenient and easy to configure, with multiple custom dashboards that we can use for different use cases.

The reporting capabilities of ManageEngine OpManager are good, but the reporting capabilities can be improved with more detailed content on the report.

The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.

The main drawback is there is less documentation available, both public documentation and partner-available documentation. The learning materials are very limited, and there is also a limitation of support SLA. It takes a huge amount of time to resolve certain issues when ManageEngine OpManager technical support gets involved.

The expertise of support is limited. Reporting could be improved with more details. The content and richness can be improved on the reports.

To make ManageEngine OpManager a better product, the first priority is improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise. The second priority is improving the product itself, including dashboards and reporting enrichment. Lastly, new feature adoption such as DLP or endpoint monitoring should be considered.

Features that should be offered include DLP, Privileged User Access, data classification, and MDR. These are features that can be groomed around the MMS if properly configured.

We've been working with ManageEngine OpManager as a partner or reseller for over seven years.

We did not face any issues with stability while using ManageEngine OpManager. It's quite stable.

ManageEngine OpManager is scalable.

The rating for support would be six out of ten for ManageEngine OpManager. Both the expertise and time response contribute to that rating.

Neutral

The initial setup of ManageEngine OpManager is quite straightforward.

Our customers are seeing a clear return on investment with ManageEngine OpManager, which is why they continue using it and maintain the solution for a long time. They renew it and have not left the solution once they adopt it. They get comfortable with it and don't have any reason to leave the solution or go for a different one. However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.

The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.

We are looking to work with other products, particularly regarding PAM features.

I would recommend ManageEngine OpManager to those who are planning to implement it because it is a highly convenient product and makes life easy for many operational tasks. ManageEngine OpManager is customer-friendly, user-friendly, and an easy-to-use solution.

On a scale of 1-10, I rate ManageEngine OpManager an 8.

I am using ManageEngine OpManager for network and server reliability. We have multiple locations, so integrating all location devices in ManageEngine OpManager into one single console allows us to immediately identify if any devices are going down or becoming faulty so we can take action based on ManageEngine OpManager notifications.

I have configured adaptive thresholds on servers while using ManageEngine OpManager. If there is high CPU utilization or storage usage, the system will notify me or reset the system or reset the services. ManageEngine OpManager has multiple features that are valuable to our organization. We have integrated our firewall into ManageEngine OpManager, and it provides us notifications for firewall issues as well. ManageEngine OpManager provides an adaptive threshold feature that is very effective.

The alerts and the ability to restart services or computers or end devices in ManageEngine OpManager are what I find most valuable. If we have set performance monitoring adaptive thresholds and they exceed the configured value, the system will take action automatically. We can also integrate our switches and access points and control them from ManageEngine OpManager.

ManageEngine OpManager could improve by adding network device control capabilities. The control feature would be more helpful for our operations. Currently, there is no feature for controlling integrated devices in ManageEngine OpManager; it only monitors the devices rather than controlling them.

I have been using ManageEngine OpManager for the last two years.

ManageEngine OpManager is stable as of now.

ManageEngine OpManager can handle growth easily in my organization. We can change the licenses for devices at any time to accommodate our needs.

Customer support is good for ManageEngine OpManager.

Neutral

Previously, I only monitored operations manually and did not use a dedicated monitoring solution.

Based on my experience and use case, the setup cost and price of ManageEngine OpManager is good. However, if it were available in both on-premises and cloud versions, it would be more reliable for us. We could easily deploy it on any cloud platform.

Before choosing ManageEngine OpManager, I was considering Motorola as an alternative.

ManageEngine OpManager allows us to manage all our organization's firewalls, switches, and critical servers from a single console, requiring only one person to oversee all operations. I have a branch in Jaipur, and when our bank connectivity through the firewall went down, I was able to immediately contact our ISP to address the issue. This capability is helpful for our organization. I recommend ManageEngine OpManager because it is reliable, useful, and helpful for our organization. In summary, ManageEngine OpManager is reliable, useful, and saves both time and money.

This review has a rating of three out of five.

I am focused on the on-prem solution for ManageEngine OpManager because my customer in Vietnam is a government enterprise customer, which is why we focus on the on-prem solution.

I have installed ManageEngine OpManager to my lab, and I have four years of experience deploying this product to many customers in Vietnam.

I actively use the real-time network performance monitoring feature of ManageEngine OpManager, covering popular network monitoring and server and storage performance tools such as NetFlow, Network Config Manager, Firewall Analyzer, and Application Manager.

I use the customizable dashboards and topology maps in ManageEngine OpManager, especially the Layer 2 mapping feature and business view that allows me to drag and drop all components such as network, server, storage devices, and access points.

ManageEngine OpManager has many beneficial features that bring value to enterprises, allowing them to manage from 1,000 to 10,000 devices in one console, with multiple add-ons enhancing its utility, such as Firewall Analyzer, which optimizes rules and displays all rules in the firewall.

The installation of ManageEngine OpManager was difficult mainly due to the business view feature, as many customers in Vietnam want the team to develop more detailed capabilities regarding the business view. They want the mapping of all components such as the infrastructure, network server, and application database, similar to the service map feature available on the Site24x7 product.

The product can be improved, particularly in enhancing the business view feature within ManageEngine OpManager and also in the Application Manager. I suggest communicating with the team about making those improvements.

I have been using ManageEngine OpManager for about four years.

The installation of ManageEngine OpManager was difficult mainly due to the business view feature, as many customers in Vietnam want the team to develop more detailed capabilities regarding the business view.

I spent about a half hour installing ManageEngine OpManager, and in some cases, it only took about 15 minutes.

For bandwidth management in ManageEngine OpManager, I have not had extensive testing or experience because my lab is small, consisting of only about five devices. This limitation has prevented me from testing or optimizing the bandwidth effectively in the NetFlow Analyzer.

Regarding the automated workflow feature of ManageEngine OpManager, I honestly do not use the workflow feature anymore because the infrastructure has more critical devices such as core routers and firewalls, and my customers do not prefer using the workflow feature.

I do not use reporting in ManageEngine OpManager because I am just responsible for distributing and deploying the OpManager solution to my customers, without typically using the reporting feature unless it's based on specific requirements.

On a scale of one to ten, I rate ManageEngine OpManager a seven out of ten.

I am working on two projects. Currently, I am with one of my clients on the task of ManageEngine manager. They want us to simply batch ManageEngine. I recommended ManageEngine batch OpManager, and I have to report to them why they should choose the batch manager. I am searching for reports and working on service management, operation management, and access management.

I like all the features. I will mention NetFlow OpManager ABM and port monitoring. Managing platforms and network device virtualization on one platform is beneficial. I can easily configure it. The dashboard is unique and user-friendly. Most of the work is straightforward, making it easy for users or those monitoring it.

For the implementation part, I am facing issues when configuring the business view. When I create the business view, I experience problems with the port interface. 

When I add the interface, I am confused about which interface is connected to which endpoint. If identifying the interface was easier, it would take less time to configure. Another issue is with threshold values; sometimes, it shows kilobytes (kB) while our threshold is set to gigabytes. This can be confusing. Improving this aspect would be beneficial. In URL monitoring, there is room for enhancement.

I have used it for about two or three months.

I would recommend a rating of ten out of ten for support. I receive assistance from them, and they are very good.

Positive

In my view, the setup is quite simple.

I am from a vendor, so I handle configuration based on customer requirements. Customers choose what they need and provide their requirements.

Most of my clients are very happy with it. I am working for medium businesses. I receive assistance when needed, and they are very good.

Overall, I give the product a rating of ten.

Clients can use ManageEngine OpManager for monitoring their network devices inside the organization.

The customer can have their separate dashboard and a NOC view, allowing them to instantly check the statuses of their devices at a glance, including active and down statuses. They can even create custom monitors and generate alarms and traps based on the traps.

I am doing a POC for ManageEngine Applications Manager, but not working with Applications Manager specifically.

We have done a POC for the Vulnerability Manager with Endpoint Central security edition.

We have done a POC for the Firewall Analyzer and are currently doing one POC for one of our customers here.

Those products including EventLog Analyzer and Password Manager are part of the implementations we are currently doing.

I work with ServiceDesk Plus, AD Self-Service Plus, and Password Manager Pro.

For Password Manager Pro, I have been working nearly one year, but with ServiceDesk Plus, Endpoint Central, ManageEngine OpManager, and AD Suite, I have worked for more than four to five years.

One challenge in ManageEngine OpManager is that improvements are needed because a customer using the solution has Check Point firewall and needs to monitor their VPN tunnels, but there is no option currently available for that.

The Check Point VPN issue has been around for a longer time. They have not yet developed this scenario, but they have mentioned it's on their roadmap with no ETA.

We need the feature request related to Check Point to be implemented in ManageEngine OpManager for better functionality.

Automation workflow is not heavily utilized by customers; they mainly use automated notifications when a device or any monitor is down.

I am involved with Password Manager Pro.

For Password Manager Pro, I have been working nearly one year, but with ServiceDesk Plus, Endpoint Central, ManageEngine OpManager, and AD Suite, I have worked for more than four to five years.

Apart from the main problem mentioned, ManageEngine OpManager is stable.

I see it as a very scalable product.

I would give nine points out of ten for ManageEngine OpManager's technical support.

Positive

I do see some return on investment.

Pricing for ManageEngine OpManager is good and negotiable with the distributor; they provide us with the best support.

If ManageEngine has questions about my review, they can reach me via email to confirm something.

I would be a reference for ManageEngine as a vendor.

I cannot answer how the topology maps are beneficial because I'm only doing the implementation, not the monitoring part; the customers would need to respond to that.

I can provide feedback from clients if I have some.

The situation with ManageEngine OpManager is the same as with Audit Plus; they generally have it on-premises.

Clients are going cloud for Endpoint Central, but for networking, most government and private institutions prefer on-premise solutions due to security concerns.

I currently have training.

The customer, LankaPay, is crucial as they have the payment gateway from all leading banks in Sri Lanka, and monitoring their payments gateways in banks is urgent and important for them.

I rate ManageEngine OpManager 9 out of 10.

Most organizations use ManageEngine OpManager to monitor their servers, their network, and most of their endpoints, as well as other devices connected online, and down to their GPS.

Organizations utilize the real-time network performance monitoring feature of ManageEngine OpManager, and one of the reasons they mostly purchase it is to proactively manage the other transcoder.

Users of ManageEngine OpManager want to monitor various things, such as temperature and signal, and they often ask why it is better than SolarWinds, which they frequently compare it to.

ManageEngine OpManager positively impacts organizations by allowing users to practically manage their network, so they can understand exactly what's happening and where the problems are coming from, ensuring proactive monitoring.

The customizable dashboards and topology maps in ManageEngine OpManager provide value to the IT team depending on what the client is requesting, as they mostly customize reports based on what they want to monitor.

I cannot see the impact of ManageEngine OpManager's bandwidth management feature on optimizing network resources because I am not the client who primarily uses it.

I was not the one using ManageEngine OpManager; I was selling it to a company that wanted to manage the network infrastructure, and we have been a reseller for almost six years now.

With regards to the deployment of ManageEngine OpManager, there were not many problems because the engineers were trained.

The deployment time of ManageEngine OpManager depends on the number of devices they are trying to monitor on the infrastructure, taking approximately three days to a week, depending on how complex the infrastructure is.

We install ManageEngine OpManager and have support engineers who assist the clients.

I would rate the technical support for ManageEngine OpManager an eight, as there is always room for improvement.

Positive

There are potential cost reductions and savings in the long run after implementing ManageEngine OpManager.

The pricing of ManageEngine OpManager is high concerning the licensing cost, and many clients express a preference for a one-time payment option without renewals, as the ongoing costs affect their operations.

I am familiar with ManageEngine Firewall Analyzer, but most clients I speak to primarily ask for ManageEngine OpManager.

I am somewhat familiar with ManageEngine OS Deployer, but not very well acquainted with it, though I am very familiar with ManageEngine OpManager as that is what most clients request.

I am aware of ManageEngine OpManager Professional edition.

On a scale of 1-10, I rate ManageEngine OpManager a 9.

OpManager has so many good options. You can manage your entire network with it. PRTG doesn't have that capability. It has scripts you can run, but not the options OpManager has. There are so many other little options that are very good.

Real-time monitoring and automation benefit the organization. OpManager can monitor network utilization, downtime, and services in real time.

We can monitor server bandwidth and disk usage. If there's a cap, it will alert you. It's real-time monitoring for all processes. For real-time monitoring, you need an agent. It will install the agent and give you real-time monitoring. PRTG doesn't have an agent, so it can only update after a time interval if a server is down. There is a huge difference between PRTG and OpManager.

For network performance, there are so many tools in OpManager for your network. You can manage your servers and processes as well. 

Processes are the Windows services running in the background. They are what you see in the task manager when you check how many are being run by Windows or the machine. OpManager can manage these processes. If one isn't running, you can reboot or start it or write a script for the situation. 

For example, if there's a server issue at night, a rule will automatically run in the background and reboot the services. OpManager will do all of that, and the services will come back online. It can resolve those types of issues on its own. And it's automated.

If you have a ton of devices, it might slow down a bit, but it's not a major issue. It's not perfect, but it's good.

I have been working with it for a year now. 

If you have a ton of devices, it might slow down a bit, but it's not a major issue. It's not perfect, but it's good.

The biggest advantage of OpManager is its scalability. It can connect multiple sites and monitor large-scale networks with tens of thousands of devices. For example, if you have offices in Dubai and the US, you can connect them, and OpManager will monitor all devices in both locations. PRTG doesn't have this capability.

The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also provides 24/7 support for their clients.

There are many companies we provide support for, 24/7 on-call, messages, and a ticket-based system.

Positive

The features are excellent. OpManager can draw Layer 2 maps, which PRTG cannot.

The initial setup just takes a minute. It is easy.

OpManager is less expensive than PRTG, which is a bit costly.

We are a service company that provides services using OpManager and is a partner of ManageEngine.

For the professional edition of OpManager, it will cost you $5,995 for new devices and backups. It's $6,000. 

PRTG, on the other hand, will cost you more than $15,000. That's double the price.

I would rate the solution a nine out of ten. I would recommend it to other people. 

I have had a gratifying experience with ManageEngine OpManager. The solution is easy to use and implement, and almost all the desired features can be obtained from it. Compared to other deployed solutions, ManageEngine OpManager works satisfactorily with our company's environment. ManageEngine OpManager is also more affordable than competitor solutions. 

The ease of use and comprehensive integration are the most valuable features of ManageEngine OpManager. The product offers a straightforward integration of a multitude of devices, networks, storage, and services. The historical reports provided by ManageEngine OpManager are crucial for our company in identifying incidents and errors on devices or monitoring points. 

When it's tried to connect a domain controller for monitoring to the tool, it's mandatory to use a domain admin privilege for the integration. Whenever the domain admin is changed for the solution, monitoring processes come to a halt. Our company hasn't been able to fix the aforementioned issue. 

The tool can create a high-privilege service account to monitor the domain controller. WMI and SNMP integration with the domain controller should be seamless, and domain admin issues should be resolved in ManageEngine OpManager.  

I have been using ManageEngine OpManager for two years. 

I would rate the stability a ten out of ten. Our company experienced outstanding stability and availability in the solution. 

I would rate the scalability a ten out of ten. Our company's IT team uses ManageEngine OpManager, which is used 24/7 by five to seven professionals. 

I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective solutions. 

Positive

I would rate the initial setup a nine out of ten. The perfect setup of the solution took just three or four days in our company. 

A local vendor was used by our company to deploy ManageEngine OpManager. 

I would rate the pricing as two out of ten. The solution is highly affordable. 

In our company, we also use ADAudit, which acts as a service manager for the ticketing system. 

Our organization uses the solution to monitor networks, servers, services, traffic, websites, and storage limits. Our company's services are highly available. Our organization has never faced issues, critical downtime, or service interruptions with ManageEngine OpManager. The product offers value at par with our organization's expectations. 

The solution allows report extraction and easy integration with other third-party systems. For instance, the SoC system log errors or alerts on monitored devices or connections are provided to the SoC team.  

The product offers outstanding real-time monitoring features. Some alerts in ManageEngine OpManager have been customized in our organization as per the business and security requirements. The customization of ManageEngine OpManager's dashboard for the monitoring team was also effortlessly implemented in our company. 

Our company is satisfied with the solution's reporting and alerting capabilities. When we trigger traffic bandwidth, memory usage, and hard disk utilization in our company, our team receives alerts for these specific points.

I would definitely recommend ManageEngine OpManager to others. I often recommend solutions from ManageEngine to my colleagues and other professionals due to its affordable price, easy implementation, scalability, stability and a bunch of highly beneficial features. I would rate the solution a nine out of ten overall.  

We use the solution for network and server monitoring. We are using the product for basic functionalities. We use it to monitor and check whether there are any issues in the environment.

The tool is useful for SNMP monitoring.

The product has only basic functionalities. It is not like SolarWinds. The data provided by the tool is not accurate. SolarWinds is more accurate.

I have been using the solution for more than eight years.

The tool is not that stable. I rate the stability a five out of ten.

We are able to scale the product according to our growth. I rate the scalability a ten out of ten. We have more than 1000 branches.

The customer support is satisfactory.

Positive

The solution was very easy to install. We were using Microsoft DB. It took some time. We can implement the product in a week. We need one person to deploy the tool.

The pricing was okay. However, it has been increasing a lot lately. The product is not worth the money.

Overall, I rate the solution an eight out of ten.