ManageEngine OpManager and Zabbix compete in network and device monitoring. OpManager seems to have the upper hand with its real-time views, automation, and customization options, while Zabbix stands out for its open-source advantages and flexibility without licensing costs.
Features: ManageEngine OpManager provides automation, alerting, and reporting with real-time views and proactive measures. It integrates well with diverse environments, offering ample customization. Zabbix, being open-source, allows flexibility with automated network and item discovery, advanced alerting, and monitoring through templates. Its scalability and adaptability cater to various environments.
Room for Improvement: ManageEngine OpManager could enhance its machine learning capabilities, optimize the backup process, and improve dashboard customization. Support and deployment are also areas of concern. Zabbix could offer a more user-friendly UI and reporting system, as well as improve automated discovery and advanced analytics. Its steep learning curve and the need for better prebuilt templates are often mentioned by users.
Ease of Deployment and Customer Service: ManageEngine OpManager is primarily on-premises, with some users facing challenges in accessing top-tier support. Zabbix offers flexible deployment, including hybrid and public cloud, suitable for adaptable environments. Both receive positive feedback for customer service, though ManageEngine's support heavily depends on regions.
Pricing and ROI: ManageEngine OpManager offers a tiered licensing model, which can be costly but provides ROI through reduced admin overhead and efficiencies. It is cheaper than some competitors like SolarWinds. Zabbix, being open-source, eliminates licensing costs, making it cost-effective for those with the technical expertise, and users highlight affordability as a significant advantage.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
I would give nine points out of ten for ManageEngine OpManager's technical support.
The rating for support would be six out of ten for ManageEngine OpManager.
More support is needed, especially on weekends.
It is so straightforward that I have never had to use the support.
Scalability is needed more in automation and AI functionalities.
Zabbix is very scalable and lightweight.
Zabbix has high scalability.
Zabbix is good and scalable, but not as fast as SolarWinds.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
The potential and customization is a little difficult because you have to learn scripts.
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
Zabbix is providing everything free of cost.
It is literally free.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
The dashboard is unique and user-friendly.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
The alerting systems are very good in Zabbix, and it has helped us to reduce time for reaction.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
| Product | Market Share (%) |
|---|---|
| Zabbix | 6.9% |
| ManageEngine OpManager | 1.5% |
| Other | 91.6% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 15 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
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