ManageEngine OpManager and LogicMonitor both compete in the network monitoring and visibility category. LogicMonitor seems to have the upper hand with its comprehensive single-pane-of-glass view that consolidates monitoring into one platform.
Features: ManageEngine OpManager includes network monitoring, management of virtual machines, and automation capabilities. LogicMonitor provides customizable dashboards, granular alert tuning, and an integrated monitoring platform for complex environments.
Room for Improvement: ManageEngine OpManager needs improvement in dashboard customization, integration, and scalability. LogicMonitor requires enhancements in mobility solutions, mapping capabilities, and monitoring flexibility.
Ease of Deployment and Customer Service: ManageEngine OpManager is primarily on-premises with mixed feedback on support efficiency. LogicMonitor offers hybrid and public cloud deployment options and generally receives positive feedback on customer service.
Pricing and ROI: ManageEngine OpManager is noted for its competitive pricing though costs can rise with additional features. LogicMonitor aligns its premium costs with advanced functionalities, providing quick ROI through enhanced efficiency.
I would give nine points out of ten for ManageEngine OpManager's technical support.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
Scalability is needed more in automation and AI functionalities.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.
LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.
What are LogicMonitor's key features?
What benefits or ROI should users expect?
LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
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