ManageEngine OpManager and ThousandEyes are prominent network monitoring solutions offering varied features. ThousandEyes appears to have the upper hand with its superior monitoring capabilities, specifically in cloud and ISP environments, as compared to ManageEngine OpManager.
Features: ManageEngine OpManager focuses on device monitoring, network port visibility, and effective automation. It manages server uptimes and employs real-time alerts. ThousandEyes specializes in cloud and ISP monitoring, offering detailed insights into network layers particularly beneficial for cloud infrastructures.
Room for Improvement: ManageEngine OpManager users note issues with backup solutions, complex version upgrades, and lack of documentation. There is also a demand for improved AI features and better user access configurations. ThousandEyes could improve dashboard capabilities, enhance partner integration, and broaden application monitoring.
Ease of Deployment and Customer Service: ManageEngine OpManager offers straightforward on-premises deployment and solid customer support, although service quality varies by region. ThousandEyes provides flexible deployment options, including hybrid solutions, with excellent technical support, accommodating complex network setups.
Pricing and ROI: ManageEngine OpManager's pricing is affordable and often provides ROI through consistent uptime. Discounts and a beneficial licensing model are available. ThousandEyes is priced higher due to its advanced features. Its licensing structure based on flow processing poses challenges for small businesses but offers significant ROI for extensive network management.
I would give nine points out of ten for ManageEngine OpManager's technical support.
More support is needed, especially on weekends.
I would recommend a rating of ten out of ten for support.
We contacted the support team, and they resolved it within a couple of hours.
Scalability is needed more in automation and AI functionalities.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The dashboard is unique and user-friendly.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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