ManageEngine OpManager and ThousandEyes are prominent network monitoring solutions offering varied features. ThousandEyes appears to have the upper hand with its superior monitoring capabilities, specifically in cloud and ISP environments, as compared to ManageEngine OpManager.
Features: ManageEngine OpManager focuses on device monitoring, network port visibility, and effective automation. It manages server uptimes and employs real-time alerts. ThousandEyes specializes in cloud and ISP monitoring, offering detailed insights into network layers particularly beneficial for cloud infrastructures.
Room for Improvement: ManageEngine OpManager users note issues with backup solutions, complex version upgrades, and lack of documentation. There is also a demand for improved AI features and better user access configurations. ThousandEyes could improve dashboard capabilities, enhance partner integration, and broaden application monitoring.
Ease of Deployment and Customer Service: ManageEngine OpManager offers straightforward on-premises deployment and solid customer support, although service quality varies by region. ThousandEyes provides flexible deployment options, including hybrid solutions, with excellent technical support, accommodating complex network setups.
Pricing and ROI: ManageEngine OpManager's pricing is affordable and often provides ROI through consistent uptime. Discounts and a beneficial licensing model are available. ThousandEyes is priced higher due to its advanced features. Its licensing structure based on flow processing poses challenges for small businesses but offers significant ROI for extensive network management.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I would give nine points out of ten for ManageEngine OpManager's technical support.
The rating for support would be six out of ten for ManageEngine OpManager.
More support is needed, especially on weekends.
We contacted the support team, and they resolved it within a couple of hours.
Scalability is needed more in automation and AI functionalities.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
The dashboard is unique and user-friendly.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.4% |
| ManageEngine OpManager | 1.5% |
| Other | 96.1% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 15 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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