

ThousandEyes and Cisco Secure Network Analytics compete in the network monitoring and analytics category. ThousandEyes seems to have an edge in user-friendliness and depth of monitoring, while Cisco Secure Network Analytics offers superior security features.
Features: ThousandEyes offers user-friendly and in-depth monitoring capabilities, especially useful for tracking cloud providers and ISPs. It provides complete visibility of network links, ideal for application-specific monitoring, and problem pinpointing. Cisco Secure Network Analytics has strong security features focused on analytics and threat detection, comprehensive integration options, and enhanced visibility through Layer 7 network traffic analysis.
Room for Improvement: ThousandEyes could improve by expanding its application-level monitoring, better integrating with Cisco products, and offering enhanced visualizations and dashboards. Users also suggest an agent-based approach for richer monitoring. Cisco Secure Network Analytics is seen as expensive and could benefit from better integration with its own platforms, easier setup, and improved machine learning and AI-based analytics.
Ease of Deployment and Customer Service: ThousandEyes and Cisco Secure Network Analytics are both typically deployed on-premises. ThousandEyes offers versatile hybrid cloud capabilities. Both are praised for support quality, with ThousandEyes noted for exceptional service and integration support, while Cisco benefits from a large vendor support network, offering positive technical support experiences.
Pricing and ROI: ThousandEyes is more accessible for smaller organizations with mid-range pricing, which varies by region and deployment specifics. Cisco Secure Network Analytics is considered costly, with its flow-based pricing model potentially expensive for larger networks. Users report positive ROI for both, with Cisco's insights and security capabilities justifying its cost over time and ThousandEyes offering quick problem identification leading to operational efficiencies.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
There is a lack of adequate local support from the Indian side.
For technical support of Cisco, the support they provide depends on how the client procures it, and so far, it's understandable.
We contacted the support team, and they resolved it within a couple of hours.
The customer support for ThousandEyes is very proactive and supportive.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Cisco products are incredibly stable, boasting a 200% stability.
Once resolved, the system works well, and overall I think it's good.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
The solution should have the ability to analyze security events not only at the network layer but also at the application and OS layers.
Proper management of the database is also important; it should be centralized for easier data collection from a single database.
Incidents should be alerted on and traced early, before they escalate to full outages.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Cisco solutions are considered to be very expensive.
Regarding cost, for the Bangladesh context, Cisco Secure Network Analytics is a little bit high-priced because we are a developing country, making it tough to manage affordable solutions.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
The most valuable features include encrypted traffic analytics and the ability to fulfill requirements at the network level.
Every solution is gradually integrated with AI, and Cisco has already implemented AI building features in their solution.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 1.7% |
| Cisco Secure Network Analytics | 0.9% |
| Other | 97.4% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 7 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
Cisco Secure Network Analytics enhances network security through integrated threat detection and detailed traffic visibility, optimizing performance with AI analytics and strong platform integrations.
Cisco Secure Network Analytics offers deep visibility into network traffic, with tools like network maps and server response times. Its AI-driven analytics help detect threats, focusing on east-west traffic. Integration with platforms such as pxGrid and ISE complements its capabilities. Reporting and telemetry help in identifying bandwidth issues, yet improvements are desired in AI for better data organization. Installation complexity and false positives present challenges, and managing network loads effectively is a recognized need.
What are the key features of Cisco Secure Network Analytics?Industries such as banking, defense, and police rely on Cisco Secure Network Analytics for securing networks against threats. Its capability to provide insights into encrypted traffic and facilitate device auditing makes it a sought-after choice for those requiring extensive network visibility. Users appreciate its application for threat prevention and response in demanding sectors.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
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