Catchpoint vs ThousandEyes comparison

Catchpoint and Cisco are both solutions in the Network Monitoring Software category. Catchpoint is ranked #13 with an average rating of 8.4, while Cisco is ranked #8 with an average rating of 8.4. Catchpoint holds a 0.6% mindshare in NMS, compared to Cisco’s 1.6% mindshare. Additionally, 100% of Catchpoint users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Catchpoint

Read 24 Catchpoint reviews

5,049 Views
2,424 Comparison Views

100% willing to recommend

ThousandEyes

Read 26 ThousandEyes reviews

10,697 Views
8,023 Comparison Views

100% willing to recommend

Catchpoint

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Catchpoint and ThousandEyes compete in the network performance monitoring sector. Catchpoint is preferred for its superior infrastructure monitoring capabilities, while ThousandEyes leads in data granularity and detailed network path insights.

Features: Catchpoint offers broad infrastructure monitoring, synthetic transaction monitoring, and large-scale location monitoring across multiple geographic locations. ThousandEyes provides detailed path visualization, cloud vantage points, and comprehensive insights into local and global network traffic.

Room for Improvement: Catchpoint could improve in the areas of deployment simplicity, integration with existing systems, and data granularity. ThousandEyes could enhance infrastructure monitoring, expand support for large-scale operations, and optimize setup costs.

Ease of Deployment and Customer Service: ThousandEyes delivers a straightforward deployment model with an emphasis on seamless integration and robust customer service. Catchpoint offers efficient deployment focused on broad support and scalability across varied environments.

Pricing and ROI: Catchpoint provides competitive setup costs with high long-term ROI for large-scale implementations. ThousandEyes has a higher initial cost but offers strong ROI through detailed network insights, proving valuable for enterprises seeking deep visibility.

To learn more, read our detailed Catchpoint vs. ThousandEyes Report (Updated: August 2026).

Buyer's Guide

Catchpoint vs. ThousandEyes

August 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

Catchpoint enhances efficiency and competitiveness by reducing outages, improving monitoring, saving time, cutting costs, and boosting trust.

Sentiment score

6.2

ThousandEyes delivers substantial ROI by reducing troubleshooting time, improving network performance, and quickly identifying issues, saving resources.

There has been a significant reduction in major incidents observed due to the proactive alerting Catchpoint provides.

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

We used to spend at least 30 to 40 minutes on average on a call to detect what the problem was, but that reduced drastically to around 16 to 18 minutes.

Chethan Premsingh

Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees

We have seen considerable returns on investment with Catchpoint, saving both money and employee time while reducing penalties from clients due to fewer outages during network deployments.

AshutoshSingh

Associate Consultant at a computer software company with 10,001+ employees

For more quotes and insights, download the Catchpoint report

There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Customer Service

Sentiment score

6.9

Catchpoint's 24/7 support is praised for quick response, accessibility, and professional services, but network response times need improvement.

Sentiment score

6.9

ThousandEyes' customer service is highly regarded with responsive support, though there's room for improvement in response times.

The initial migration and the initial days of monitoring Catchpoint involved having a dedicated TAM and a dedicated support number that could give us quick answers.

Chethan Premsingh

Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees

They would literally write Playwright for you if you cannot get the element right.

Gitanjali Bhainsora

Senior Software Engineer at Turing

The customer support for Catchpoint is really good; they get you on the call and will assist you if you are mixed up or blocked with some kind of coding.

reviewer2867130

Lead Embedded SRe at a financial services firm with 10,001+ employees

For more quotes and insights, download the Catchpoint report

We contacted the support team, and they resolved it within a couple of hours.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.

Brian Farris

Network Engineer Iii at a healthcare company with 5,001-10,000 employees

The customer support for ThousandEyes is very proactive and supportive.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Scalability Issues

Sentiment score

7.1

Catchpoint scales effectively for SaaS, requires manual configuration for on-premise, and lacks cluster support in single-node deployments.

Sentiment score

7.1

ThousandEyes is highly scalable, efficiently supporting enterprise needs with flexible usage across sectors, despite licensing cost concerns.

The migration part, especially onboarding a new application for monitoring, is seamless and does not require a lot of our effort and analysis.

Chethan Premsingh

Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees

Updating the license for the number of users is easy to do in Catchpoint.

reviewer2866356

Product Specialist at a tech vendor with 5,001-10,000 employees

We have not faced any issues regarding scalability.

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

For more quotes and insights, download the Catchpoint report

Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.

AfolabiOlufayo

Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service

ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Stability Issues

Sentiment score

8.8

Catchpoint is praised for stability and reliability, consistently achieving high ratings with no downtime or major issues reported.

Sentiment score

8.1

ThousandEyes is praised for stability and reliability, with minimal performance issues and effective IT support resolving rare incidents.

Catchpoint is stable.

reviewer2870424

IT Sm & Customer Support Lead at a consultancy with 51-200 employees

For more quotes and insights, download the Catchpoint report

From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.

AfolabiOlufayo

Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service

I would assess the stability and reliability of ThousandEyes as good, with no downtime or crashes or performance issues experienced.

reviewer2847939

R&D at a comms service provider with 51-200 employees

For more quotes and insights, download the ThousandEyes report

Room For Improvement

Catchpoint needs improvements in setup, user experience, navigation, API integration, pricing models, and international monitoring for better efficiency.

ThousandEyes must improve user experience, integration, AI features, and extend automation for enhanced traffic insights and cost efficiency.

This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA.

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.

AnmolRai

Technical Consultant Project Lead at a consultancy with 10,001+ employees

There is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

For more quotes and insights, download the Catchpoint report

Incidents should be alerted on and traced early, before they escalate to full outages.

Chimaobigerald Ukwuoma

Software Developer at The Code

I think the pricing, setup cost, and licensing for ThousandEyes are too costly.

reviewer2847939

R&D at a comms service provider with 51-200 employees

Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

For more quotes and insights, download the ThousandEyes report

Setup Cost

Catchpoint pricing varies and is consumption-based, favoring large enterprises but can be costly for smaller organizations.

ThousandEyes' pricing is variable, often moderate to expensive, with licensing based on flows and annual billing options.

My experience with pricing, setup cost, and licensing is that the pricing is good, and the licensing is also good.

reviewer2866356

Product Specialist at a tech vendor with 5,001-10,000 employees

There is always a need to negotiate a bit more to get the best cost for the licenses we plan to buy.

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

you just need to buy the licenses, and the team sends you the license keys, which is pretty easy.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

For more quotes and insights, download the Catchpoint report

My experience with pricing, setup cost, and licensing has been that everything was cost-effective.

Pepaja Morris

Project Manager at Procter & Gamble

My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.

reviewer2803392

Lead Technical Consultant at a financial services firm with 5,001-10,000 employees

My experience with pricing, setup costs, and licensing indicates that licensing is somewhat complicated because of the credits system.

Brian Farris

Network Engineer Iii at a healthcare company with 5,001-10,000 employees

For more quotes and insights, download the ThousandEyes report

Valuable Features

Catchpoint offers synthetic monitoring, user-friendly dashboards, early issue detection, and global visibility, enhancing performance and reducing downtime.

ThousandEyes provides network path visualization and monitoring, offering fast issue detection and integration with Cisco for improved performance.

Catchpoint helps us detect issues before anybody could report them, which can impact clients because it provides prior monitoring that also sees outside the infrastructure.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

Out of those features, the hop-by-hop breakdown of BGP peers is the one that made the biggest difference in my work because I have not seen this feature in others.

Chethan Premsingh

Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees

The alerting functionality in Catchpoint provides value. We configure thresholds for response times and failures so that our operations team could be notified whenever authentication failed, APIs became unavailable, or page performance degraded beyond acceptable limits.

Gitanjali Bhainsora

Senior Software Engineer at Turing

For more quotes and insights, download the Catchpoint report

I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.

Pepaja Morris

Project Manager at Procter & Gamble

ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the ThousandEyes report

Categories and Ranking

Catchpoint

Ranking in Network Monitoring Software

13th

Ranking in Cloud Monitoring Software

12th

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (14th)

ThousandEyes

Ranking in Network Monitoring Software

8th

Ranking in Cloud Monitoring Software

10th

Ranking in Digital Experience Monitoring (DEM)

2nd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Catchpoint is 0.6%, up from 0.4% compared to the previous year. The mindshare of ThousandEyes is 1.6%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ThousandEyes	1.6%
Catchpoint	0.6%
Other	97.8%

Network Monitoring Software

Featured Reviews

reviewer2867268

Observability Architect at a financial services firm with 10,001+ employees

Proactive synthetic monitoring has reduced major incidents and provides global user experience insights

One thing that is not available is the multi-factor authentication feature concerning monitoring any applications. If an application depends upon MFA for its login flow, Catchpoint doesn't have the ability to bypass or monitor that flow for multi-factor authentication. This is one area where I would like to see improvement in the tool because many applications nowadays use multi-factor authentication, and Catchpoint does lag a bit in providing the end-to-end synthetic observability for applications dependent on MFA. This is one of the major areas needing improvement. Otherwise, Catchpoint has been one of the greatest tools in the synthetic monitoring or digital experience monitoring space, and I don't see anything else right now, but MFA is something that certainly needs some improvement.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Proactive monitoring has transformed digital experience and now optimizes application delivery

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Construction Company

11%

Comms Service Provider

Retailer

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	17

Questions from the Community

What is your experience regarding pricing and costs for Catchpoint?

My experience with pricing, setup cost, and licensing is that I am not directly involved in pricing, but the pricing is very decent.

See all answers

What needs improvement with Catchpoint?

Catchpoint can be improved by supporting some of the APIs and other technical testing with some kind of metric validations as well. I do not have anything more to add about the needed improvements,...

See all answers

What is your primary use case for Catchpoint?

My main use case for Catchpoint is mostly automating. I use Catchpoint automatically for automated monitoring of our various UIs and also the backend APIs. We rely on Chrome and Selenium and JavaSc...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What needs improvement with ThousandEyes?

We face challenges with hybrid and distributed enterprise networks since we use Cisco, but we also have other third party integrations. When it comes to ThousandEyes, it does not show anything when...

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What is your primary use case for ThousandEyes?

I have been using ThousandEyes with this company for two years. The main use case is that we would like to get insights into our calls. Currently, we are still in the POC state with ThousandEyes, b...

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Comparisons

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Compared 7% of the time

New Relic vs Catchpoint

Compared 6% of the time

Datadog vs Catchpoint

Compared 4% of the time

SolarWinds Pingdom vs Catchpoint

Compared 4% of the time

AppNeta by Broadcom vs Catchpoint

Compared 4% of the time

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Zscaler Digital Experience (ZDX) vs ThousandEyes

Compared 5% of the time

SolarWinds NPM vs ThousandEyes

Compared 4% of the time

HPE Aruba Networking UXI vs ThousandEyes

Compared 3% of the time

Kentik vs ThousandEyes

Compared 3% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 3% of the time

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Product Reports

Buyer's Guide

Catchpoint

August 2026

Download Catchpoint product report

Buyer's Guide

ThousandEyes

July 2026

Download ThousandEyes product report

Overview

Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.

Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it enables companies to diagnose issues, maintain service reliability, and anticipate problems. Organizations can effectively simulate user actions, monitor endpoints, and obtain actionable insights for diverse applications and websites, supporting seamless digital transactions.

What are the key features of Catchpoint?

Synthetic and Real User Monitoring: Offers comprehensive insights into performance and user interactions.
Root Cause Analysis: Identifies issues quickly to minimize downtime and improve service reliability.
Customizable Dashboards: Provides tailored views for performance metrics and test results.
Alert Notifications: Keeps teams informed of potential issues with timely alerts.
Network Performance Monitoring: Tracks cloud and local network performance for optimal operation.

What benefits and ROI should users expect?

Cost Savings: Optimizes performance to reduce operational costs and enhance ROI.
Improved SLA Management: Helps maintain service level agreements with reduced false alerts.
Enhanced User Experience: Delivers consistent and responsive applications to users.
Operational Efficiency: Automates processes for minimizing manual intervention.

Catchpoint is implemented across industries for proactive performance monitoring, ensuring digital platform reliability and superior user experience. Its tools enable companies to track application availability and network performance, utilizing global coverage to deliver crucial insights for decision-making processes.

Catchpoint

ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.

ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.

What are the key features of ThousandEyes?

End-to-End Monitoring: Provides comprehensive insights across networks, applications, and users.
Real-Time Alerts: Sends immediate alerts for network disturbances or performance issues.
Network Path Visualization: Offers detailed views of network paths for easy diagnostics.
Application Insights: Delivers in-depth analytics on application performance.

What benefits or ROI can users expect from ThousandEyes?

Time Savings: Reduces diagnosis and troubleshooting time with advanced analytics.
Improved User Experience: Enhances network reliability, leading to better user satisfaction.
Increased Employee Satisfaction: Streamlines network operations, boosting employee efficiency.
Prevention of Downtime: Identifies potential issues early to avoid service interruptions.

Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.

Cisco

Sample Customers

Information Not Available

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

Catchpoint vs. ThousandEyes

August 2026

Free Report: Catchpoint vs. ThousandEyes

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