ThousandEyes and Kentik are competitive players in network monitoring and management. ThousandEyes seems to have the upper hand in integration with Cisco products and detailed path analysis, while Kentik offers superior flow analysis and traffic optimization.
Features: ThousandEyes provides real-time application visibility and network layer insights across cloud providers and ISPs. It integrates seamlessly with Cisco products, offering a strong path analysis toolset. Kentik strengthens its offering with exceptional NetFlow visualization, powerful flow analysis, and a customizable dashboard, providing deep visibility across the network infrastructure.
Room for Improvement: ThousandEyes could expand its monitoring capabilities to network devices and improve integration with other Cisco platforms. An enhancement to the dashboards for better user experience and inclusion of application-level monitoring is suggested. Kentik could focus on improving its API interface for better user experience and offer actionable insights following anomaly detections. Adjustments to the GUI and better cost analysis integration are also recommended for Kentik.
Ease of Deployment and Customer Service: ThousandEyes accommodates both on-premises and hybrid cloud environments, drawing favorable customer service feedback. Support is well-rated but response times could improve. Kentik's deployment is mostly on-premises and in private clouds, receiving positive reviews for technical support and reporting few deployment issues. Both solutions provide effective support and manage technical integrations well.
Pricing and ROI: ThousandEyes is seen as a premium option, with pricing challenges for smaller enterprises and ROI potentially taking up to three years. It effectively reduces downtime. Kentik’s pricing varies with devices and flow needs; it can be costly for expansive networks. Both solutions offer substantial ROI, saving time and enhancing performance, yet require budget considerations for small businesses.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
We contacted the support team, and they resolved it within a couple of hours.
Kentik's integration with Kubernetes makes scaling easier.
You can scale as many devices and tests as you want, but you should have a good number of credits in your accounts.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Based on stability, I would give Kentik a nine.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Kentik’s pricing is competitive in the marketplace.
The pricing is good and aligns with the market target.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
Overall, the ease of use and the fact that it meets client expectations are major positives.
Kentik is easy to use and set up.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.4% |
| Kentik | 1.2% |
| Other | 96.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.
With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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