Lead Embedded SRe at a financial services firm with 10,001+ employees
Real User
Top 10
Jun 30, 2026
Catchpoint can be improved by supporting some of the APIs and other technical testing with some kind of metric validations as well. I do not have anything more to add about the needed improvements, particularly related to UI or reporting.
Product Specialist at a tech vendor with 5,001-10,000 employees
Real User
Top 10
Jun 30, 2026
Catchpoint is working fine. I believe the connection with Snowflake, AWS, and other new upcoming AI tools should be easier, especially the configuration with AI tools and LLMs.
I would love to have RAM monitoring available in Catchpoint, which would be a nice feature for both synthetic and real user monitoring, and it would be an amazing tool that I would love to have, complementing each other. I would like another feature to make it easier to use the report section of Catchpoint. I would appreciate more detailed reports about my sites. Learning how to configure it and what kind of data Catchpoint can generate would help me in my daily tasks, especially with the business part of my enterprise focused on e-commerce.
For some larger workflows, I think the product could improve in a few areas. As the number of synthetic tests grows, managing them can become more complex, so that is the area I believe Catchpoint can really focus on to improve how we can have better visibility even with multiple synthetic tests. I also think simplifying the investigation workflow when drilling down into failures could make troubleshooting faster. The reason it is not a full ten, or why I rated it eight, are mainly around ease of managing larger monitoring environments and making troubleshooting workflows a little more streamlined. To be transparent, I did not directly use Catchpoint's AI capabilities, so I cannot comment from hands-on experience about its governance or security. My work focuses on synthetic monitoring, but I was not involved in evaluating or confirming any specific governance features, so I prefer not to speculate beyond my actual experience.
Manager, Observability Automation & Service Operations at a tech vendor with 5,001-10,000 employees
Real User
Top 5
Jun 24, 2026
I think Catchpoint can be improved because it is competitively a little costlier. I understand that Catchpoint provides the best solution, but comparatively, if I compare it with Uptrends, New Relic, DataDog, and ThousandEyes, Catchpoint does multiple things, but it comes with a cost. That is one of the areas you can leverage use cases based on customer requirements and come up with a better pricing model. The existing ones are good, but for our use case from Zoom, we were just looking for our endpoints to be monitored every minute, and that cost us a lot compared to the existing tool that we were using. That area is something to look for improvement.
I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Real User
Top 10
Jan 20, 2025
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring. Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.
Analyst/ Solutions Architect at a training & coaching company with 11-50 employees
Real User
Aug 24, 2022
A large selection of nodes are available but it is challenging to test reliably in China and the Middle East. This might be a stability issue based on ISPs in different locations. Documentation and online indexing are awful but have been improved recently. I would like a reference document that includes ratings of different ISPs. I always test locations and weed out bad internet providers but it would be nice to have experts providing this feedback. The online recorder add-on to Chrome that records transaction tests could be improved. If you do not write tests every day it is easy to forget steps, so the tool is useful but has some bugs. I provide clients with links to waterfalls but they are not as detailed as what I see in the app. I join metrics and include response bars in one table but that robust detail cannot be viewed via client links.
Technical Consultant Project Lead at a consultancy with 10,001+ employees
Real User
Top 10
Aug 12, 2022
A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.
Director at a tech services company with 1,001-5,000 employees
Real User
Aug 5, 2022
Because these transaction monitors also monitor your product's entry-point URLs, there are numerous things it can do to improve. Assume you have a SaaS for a company, and they want to add a status page as a feature. When a company decides to set up monitors for their entry-point URLs, that status page can be exposed to customers as well. Catchpoint can display downtime as the status whenever it detects it. And can be used by the company to demonstrate to their customers that there is a downtime occurring and that we are working on it, from the standpoint of customer communication. That is the other issue, in that their API is extensive but also a lot. There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring. With the direction of the industry, many people want to work in automation. Creating monitors as automation is an important aspect of their growth, which I did not see when I used it because they did not have an API for which you could actually create monitors.
Catchpoint is a robust monitoring solution offering synthetic and real user monitoring, network performance analysis, and root cause identification. It enhances response times, reduces downtime, and improves user experience through advanced features and support.Catchpoint provides comprehensive monitoring capabilities that ensure application availability and improve user experience. By delivering synthetic and real user monitoring, API tracking, and cloud network performance insights, it...
Catchpoint can be improved by supporting some of the APIs and other technical testing with some kind of metric validations as well. I do not have anything more to add about the needed improvements, particularly related to UI or reporting.
Catchpoint is working fine. I believe the connection with Snowflake, AWS, and other new upcoming AI tools should be easier, especially the configuration with AI tools and LLMs.
I would love to have RAM monitoring available in Catchpoint, which would be a nice feature for both synthetic and real user monitoring, and it would be an amazing tool that I would love to have, complementing each other. I would like another feature to make it easier to use the report section of Catchpoint. I would appreciate more detailed reports about my sites. Learning how to configure it and what kind of data Catchpoint can generate would help me in my daily tasks, especially with the business part of my enterprise focused on e-commerce.
For some larger workflows, I think the product could improve in a few areas. As the number of synthetic tests grows, managing them can become more complex, so that is the area I believe Catchpoint can really focus on to improve how we can have better visibility even with multiple synthetic tests. I also think simplifying the investigation workflow when drilling down into failures could make troubleshooting faster. The reason it is not a full ten, or why I rated it eight, are mainly around ease of managing larger monitoring environments and making troubleshooting workflows a little more streamlined. To be transparent, I did not directly use Catchpoint's AI capabilities, so I cannot comment from hands-on experience about its governance or security. My work focuses on synthetic monitoring, but I was not involved in evaluating or confirming any specific governance features, so I prefer not to speculate beyond my actual experience.
I think Catchpoint can be improved because it is competitively a little costlier. I understand that Catchpoint provides the best solution, but comparatively, if I compare it with Uptrends, New Relic, DataDog, and ThousandEyes, Catchpoint does multiple things, but it comes with a cost. That is one of the areas you can leverage use cases based on customer requirements and come up with a better pricing model. The existing ones are good, but for our use case from Zoom, we were just looking for our endpoints to be monitored every minute, and that cost us a lot compared to the existing tool that we were using. That area is something to look for improvement.
I think Catchpoint should have licensing models for individuals or very small organizations, and there is no auto-tuning for alerts, so auto-tuning features for alerts would be beneficial.
Catchpoint can be improved as it has a complex setup and configuration, and dashboard customization and UX should be improved.
As part of the improvement, there are certain categories, like for the China market, where we face issues. We are currently using an external tool, Splunk, for reporting. If we could receive similar data for the China market as we do for North America and Asia Pacific, this would be helpful.
The product could include global monitoring and predictive analytics to identify widespread issues and cyber threats.
It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow.
Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring. Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.
A large selection of nodes are available but it is challenging to test reliably in China and the Middle East. This might be a stability issue based on ISPs in different locations. Documentation and online indexing are awful but have been improved recently. I would like a reference document that includes ratings of different ISPs. I always test locations and weed out bad internet providers but it would be nice to have experts providing this feedback. The online recorder add-on to Chrome that records transaction tests could be improved. If you do not write tests every day it is easy to forget steps, so the tool is useful but has some bugs. I provide clients with links to waterfalls but they are not as detailed as what I see in the app. I join metrics and include response bars in one table but that robust detail cannot be viewed via client links.
A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement.
Because these transaction monitors also monitor your product's entry-point URLs, there are numerous things it can do to improve. Assume you have a SaaS for a company, and they want to add a status page as a feature. When a company decides to set up monitors for their entry-point URLs, that status page can be exposed to customers as well. Catchpoint can display downtime as the status whenever it detects it. And can be used by the company to demonstrate to their customers that there is a downtime occurring and that we are working on it, from the standpoint of customer communication. That is the other issue, in that their API is extensive but also a lot. There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring. With the direction of the industry, many people want to work in automation. Creating monitors as automation is an important aspect of their growth, which I did not see when I used it because they did not have an API for which you could actually create monitors.