ManageEngine OpManager Reviews

Our primary use case for the solution is monitoring all the infrastructure in our company.

The dashboard, versatility and larger horizon are valuable.

The solution can be improved by keeping information about the processes. For example, I previously used SCOM, and in SCOM, if the CPU gets higher for more than 90%, like 20 minutes, an alert triggers the management, and it can do everything a monitoring tool should do. Hence, the solution can be improved by tracking process information at any time throughout the day when the CPU goes for about 90%, and it should record that process. Additionally, real user and UI monitoring are not practical as management does not have real user monitoring for the application and SAP service for account servers.

We have been using the solution for approximately seven months and are currently using the latest version.

I cannot comment on stability at this time because we have used it for only seven months.

The solution is scalable, and we have over 1,000 users utilizing it. It covers SAP, Linus and others, so I rate it a nine out of ten.

The customer service and support team are good. However, we asked them to provide training to some of our team members, and they have not done that. Therefore, I rate them as seven out of ten.

Neutral

We were previously using SCOM for infrastructure monitoring. However, this solution provides better insight for every CPU than SCOM, and it has a more practical implementation than SCOM. We switched solutions because we sought a holistic tool to manage our networks and models.

The initial setup is not difficult. I rate it an eight out of ten. Deployment takes less than one hour to divide properly with all the configurations and parameters. We had eight people involved in deployment, two from our organization and six from Dynatrace. However, our company is very large, and it has thousands of servers, so it has taken about seven months to deploy.

We implemented it with a vendor team and in-house employees.

We have seen a return on investment but not on time and resources. However, since the tool is working fine and people love it, we do not have any problems.

The price of the license is great. It has posed itself on a very aggressive pricing scale. So I think the pricing is good and in line with the kind of service it is providing, and if they keep it like this, they're going to take over the market. I rate it a five out of ten, with one being cheap and ten being expensive.

I rate the solution a seven out of ten. The solution is good but can be improved by improving documentation about its processes. I recommend the solution to users considering implementing it.

We use the solution for monitoring devices, health checks, performing some level of monitoring tasks, availability management, and capacity management. We also use it for some level of network bandwidth utilization. The technical reports available in ManageEngine OpManager suffice our specific needs.

The solution's most valuable features are reporting, event notifications, and alert management.

I would like to see more capabilities and specific profiles built for the manufacturing sector. Their entire offering has no product to help me monitor something in the ICS/OT environment.

DCS systems and control systems are very specific and extremely critical in nature. If you see the critical manufacturing monitoring event notification, that is where ManageEngine needs to compete with the big players.

I have been using ManageEngine OpManager for more than four years.

I rate the solution’s stability a nine out of ten.

Around 40 users use the solution in our organization.

I rate the solution an eight out of ten for scalability.

The solution's technical support team is very responsive and straightforward based on our SLAs.

From a simplistic point of view, ManageEngine OpManager is far better than other complex solutions, which we normally evaluate every eight months or a year. The solution has other competitors available, such as Zabbix. I can build up an entire ecosystem and run it for the price of Zabbix support alone.

The solution's initial setup is very simple, and anyone can do it. The solution's documentation and support are also good.

The solution's deployment time depends on your careful planning. You could deploy it in a few hours or two days if you have planned it well. The deployment time also depends on the landscape or the number of assets we are trying to onboard and apply the configuration.

The solution's pricing is very low compared to other products. Users can opt for an open-source product but would end up paying a hefty amount for support. I would rather prefer to use a product where I get an acceptable level of support with better scalability and less cost.

We are using the solution's fault management feature. Ours is a very legacy environment. Whatever the product is designed for, it is meeting our needs. Integrating the solution with our IT workflow is very easy. Depending on your infrastructure, you can integrate the tool seamlessly.

I tested the solution's AI module, which requires a more careful design. At this point, ManageEngine is taking baby steps with AI. Every organization may have its own set of SLAs and governing principles. There cannot be a single solution to address the need for monitoring and auto-correction of those events.

The solution's AI features are not 100% accurate, but it works between 60% and 70% in those cases. There are areas where it can further improve. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

Our primary use case is securing the appliance. I look after security compliance within my organization.

The reason we are still using it, is that so far, we are happy with the overall solution.

The tool is user-friendly which is the number one thing I love about it. The feedback that I've received from the team, it's user-friendly. The dashboard is very rich and very interactive. The UI is very interactive. It's easy to set up and configure. These are the top three features I liked in this solution. 

When there are so many solutions, with that case improvement, it's extra developing an emerging market.  Sophos is one of the products the team recently experienced. 

Unfortunately, we had a bad experience with Sophos EndPoint Central because the tool did not work as expected. It actually interfered. It hampered our production environment. So, we were not happy with the solution and had to roll back all of the Sophos agents we had installed in our environment.

Because of the security and overall performance issue, the tool did not work as expected. So, there were a lot of complications with the tool.

The main area for improvement for ManageEngine OpManager is its performance. The team is looking for a network monitoring and management solution that is reliable and does not interfere with their production environment.

It has been seven to eight months because we recently procured it. It's a SaaS solution, so it's a cloud-based product.

I would rate the stability a ten out of ten.

I would rate the scalability an eight out of ten. There are over thousand end users using this solution. We use it on a daily basis. 

We have our own solutions, which we use for our in-house and some other third-party solutions.

The setup was easy. When it comes to setup with Sophos, the setup is easy. Quite straightforward. But when it comes to actually managing or monitoring the solution, the policies, so the worst part of the product is Sophos abruptly or suddenly changes its policies. It does a lot of things in the background, and the administrator is not at all aware of it. So, it becomes very difficult for the administrator to troubleshoot the exact issue that probably got caused because of Sophos. So, the management of Sophos is difficult.

The deployment took a couple of days. 

The deployment was done in-house. Only two people are required for the deployment process. They were network admins. 

We have a dedicated team for maintenance. 

I would rate the pricing a seven out of ten, where one is low and ten is high price.

It is not really expensive; it is nominal licensing. 

We were looking at the other competitors in the market. Trend Micro is a very strong contender when it comes to endpoint security. So that's the reason our organization decided to proceed with Trend Micro, or we will be proceeding with Trend Micro from next year.

I would recommend using the solution. I would rate the solution a nine out of ten. 

We use the solution for network and server monitoring. We are using the product for basic functionalities. We use it to monitor and check whether there are any issues in the environment.

The tool is useful for SNMP monitoring.

The product has only basic functionalities. It is not like SolarWinds. The data provided by the tool is not accurate. SolarWinds is more accurate.

I have been using the solution for more than eight years.

The tool is not that stable. I rate the stability a five out of ten.

We are able to scale the product according to our growth. I rate the scalability a ten out of ten. We have more than 1000 branches.

The customer support is satisfactory.

Positive

The solution was very easy to install. We were using Microsoft DB. It took some time. We can implement the product in a week. We need one person to deploy the tool.

The pricing was okay. However, it has been increasing a lot lately. The product is not worth the money.

Overall, I rate the solution an eight out of ten.

I am satisfied with ManageEngine OpManager's monitoring features. 

I have been working with the product for seven to eight years. 

I rate the solution's stability an eight out of ten. 

My company has two to three users for the product. I rate its scalability a nine out of ten. 

I haven't contacted the solution's support yet. 

The solution's deployment is easy and can be completed in a couple of hours. 

I did ManageEngine OpManager's deployment myself. 

I rate the tool's pricing an eight out of ten. 

I rate the overall solution a seven out of ten. 

We use the product to monitor service equipment. 

The product provides intensive reports. 

You cannot resolve 100 percent of the issues yourself. You would need to reach out to the support. It needs to be cheaper. 

I have been using the product for a couple of months. 

ManageEngine OpManager is stable. I rate it an eight out of ten. 

I rate ManageEngine OpManager's scalability a seven point five out of ten. My company has four users. 

ManageEngine OpManager's deployment and maintenance is easy and takes three days to complete. You need two resources to handle the process. 

The tool's licensing costs are yearly. 

I rate the product an eight out of ten. The choice of equipment and scale depends on your specific needs. For small to medium-sized businesses (SMBs), basic sets of equipment may suffice.

We use OpManager for live monitoring, receiving alerts in real-time, capacity management, and immediate identification of any issues. It automatically raises tickets for the relevant teams to take action. 

We have configured it to cover various areas within our IT department, including applications, networks, databases, and servers.

Overall, all of its features are very useful. The live 3D data center view is impressive. The application manager plugin provides detailed and customizable monitoring options. 

Additionally, the hyper-converged detailed view for servers is a valuable and up-to-date feature.

One thing it could work on is the coloring of the reporting graphs. It uses very fancy, bright colors that don't always represent the data accurately. For example, it may show 100% availability in one criterion, but if the same page uses green somewhere else, it might use red for that 100% availability. It doesn't look good.I mean, certain things should always be green, they can't be red. That way, there's a disconnect from the expected color scheme.

Within the generated reports, there are graphs and columns with data. The colors used are fancy and don't have a specific meaning. They're just used to avoid repeating colors on the same page, so each graph gets a unique color. But in doing so, they neglect the fact that a graph showing good data shouldn't use red color. It can mislead the audience. It can mislead whoever reads the report, especially senior management who quickly glance at the big picture.

I have been working with this solution for three years. We recently upgraded to the latest one.

It is a highly stable solution. I would rate the solution a nine out of ten. 

It's a highly scalable solution. I would rate the scalability an eight out of ten. 

In our organization, we have subscribed for five hundred endpoints. We use it 24/7, round the clock.

Customer service and support have everything. It is quite comprehensive and amazing. 

Positive

We used the SolarWinds suite, which had its own OpManager for monitoring. We also evaluated Splunk and QRadar.

We chose ManageEngine OpManager because of its ease of use and because it had everything we were looking for. It's very user-friendly and requires less time for configurations. It's quite handy.

The initial setup is very easy. I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy. 

We only needed one person who knew the network to work with the deploying engineer. The solution scans the network on its own and starts building up the data for daily operations. It's really quick. The deployment took around three days. 

It does require maintenance. Only one admin is enough for maintenance. 

There is a hundred percent return on investment. 

The pricing is moderate. Considering its capabilities, it's underpriced. So I would rate it as low price, maybe a four out of ten, where one is low and ten is high. 

I would suggest to go for it. Overall, I would rate the solution a ten out of ten. It is easy to use, user-friendly, covers all the technology, and has low-management time. We don't have to keep an eye on it; it has a good automation option, which keeps us informed. It gives very less false positives. Overall, a really great product. 

We use the solution to monitor URLs and online infrastructures.

The solution's most valuable feature is granular monitoring. We can check the status of VMs using it.

They should add more features to URL monitoring. Also, they should include more synthetic features to get real-time insights in case of system downtime. It will help us prevent the issues from occurring further.

We have been using the solution for two years.

The solution is finely stable. I rate its stability as an eight. We do have difficulties updating the certificate. We can only update it with the local account. They should allow every administrator account to update the SSL certificate.

We have eight users of the solution in our organization. It is a scalable solution, and I rate its scalability as an eight.

We have purchased a subscription for the solution's global technical support service. It enables patch updates at regular intervals. For any queries, I reach out to their team through messaging. They immediately respond and suggest essential documentation to fix the errors.

The solution's initial setup is straightforward. We can refer to the guidance document for the process.

The solution's price is reasonable. I rate its pricing as an eight.

It is easy to understand the metrics using the solution compared to SolarWinds.

I rate the solution as a nine.