ManageEngine OpManager Reviews

The primary use is for network infrastructure monitoring, however, there are three editions. There is the professional, there is the enterprise, and there is the OpManager Plus. Personally, I prefer the OpManager Plus since it monitors everything including network routers, switches, servers, virtual machines, virtual machine hosts, storage, and firewalls, and all-in-one solution. I generally prefer OpManager Plus edition.

We like that now we can monitor the entire infrastructure, servers, temperature applications, and house for virtual machines. It's all-encompassing monitoring. We can watch everything that is connected to the network.

It's much simpler to use this solution than the regular version. With the regular version, you have to do an add-on for everything. If you want to monitor a database, you have to buy an add-on for the application. If you want to monitor a firewall, you need a license for firewalls. 

The traffic monitoring and the traffic analysis are great. The monitoring of servers that host services is very important since you can see a problem before it becomes a problem. Monitoring the firewall screen is a good way of preventing breaches. Also, monitoring the storage rather than switching from screen to screen to my monitor the storage has been very useful. I monitor the infrastructure and from one screen, you can see every problem for everything that is connected to your network.

Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay. I don't really have another feature to add.

I've been using the solution for eight to ten years. 

The stability is ten out of ten. The solution never fails. 

OpManager Enterprise has unlimited scalability. OpManager Plus goes to only 1000 devices in the application. So OpManager Enterprise has limitless scalability. OpManager Plus is limited to 1000. 

The setup is straightforward. The only thing that takes time is registering every device that is in the network. For every switch, you need to provide its credentials. For every router, the same. So every device needs to be enrolled in the platform. That takes some manual labor, especially if there are different accounts for each device. You have to enroll them, create the keys, create the credentials, then enroll them.

Installing the solution takes two to three hours. Configuring the solution and implementing every device in a network can take from days to maybe months. It depends on the number of devices and the complexity of the architecture where it is installed.

I'd rate the pricing six out of ten. 

I've seen other networks like Lansweeper and other solutions that provide network monitoring, and the prices are similar.

There can be add-ons involved. Add-ons depends on the license of OpManager. If you have OpManager Plus, you have very few add-ons. If you have OpManager Enterprise, you need an add-on for everything you want to monitor, from database, application, servers, VM host, et cetera.

I'm not sure which version of the solution I'm on. 

It is a good return on investment. It is a workload simplified. You can see everything on the screen. You get reports and secure your network, and also get notified if something is wrong or something might happen.

I'd rate the solution nine out of ten. 

We primarily use the solution for monitoring servers, networks, and security.

We run weekly and monthly reports to provide exceptions. And yeah, it's helped our organization remediate problems proactively.

The integration with the firewall monitoring, the security monitoring, is great.

The setup process is simple. 

It is scalable. 

It is stable and reliable. 

Nothing at this stage needs to be improved. 

The pricing is quite high. In terms of the value, it is expensive.

We had quite a few challenges with customizing many of the monitors. Monitor customization was not that easy. It'd take quite a bit of work.

We had some stability issues at the outset that have since been resolved.

I've been using the solution for two years. 

It was very unstable to start with for about seven months. That said, it was determined that was a memory-related problem. After the memory-related problem was resolved, it became more stable.

The solution can scale well. 

We have 15 people on the solution currently.

We've dealt with support in the past, and they were helpful and responsive.

We had a few challenges where issues went backward and forward a few times. We explained the problem, yet they wouldn't address their problem directly. They would move around the problem. That went on over a period of a month. It took a long time to resolve the problem since it wasn't understood exactly where the issue was.

Positive

I also use SolarWinds. 

We used to use WhatsApp Gold. We switched from that based on the look and feel of the product. The customer preferred the look and feel of ManageEngine to WhatsApp Gold.

In terms of deployment, it's a fairly straightforward initial discovery process.

We had so many modules, including the firewall monitor, et cetera. It was deployed over several months. It took about three months.

It is not difficult to maintain the solution. 

We used third parties and integrators during the installation process.

It is a pricey solution. However, I don't directly deal with pricing. 

We did not evaluate other options before moving to this product. 

I'm not sure which version of the solution we're using. It's likely the latest update. 

Based on the high cost, I'd rate the solution six out of ten. 

I don't know if I would recommend it. I would be at 50-50 on recommending it. If you're looking for specific features, then I would recommend it. However, I work with a lot of monitoring products, including SolarWinds and WhatsApp Gold, and I would say your functionality and value would be about 50%. It really depends on what you want to use it for. If I were to use it as straight monitoring, then just note up and down, I would say there are much cheaper options. If you want to use some of the functionality with the firewall analyzer, and NetFlow integration, then it might be a bit more valuable to you. Still, as an overall product, you'd probably prefer SolarWinds over ManageEngine.

For us, it's taken a long time to try to get the stability of the product. Now that we've got stability, it's still taking a long time to get the level of reporting out that we require. It's just slow progress around resolving problems, and maybe that's an integrated problem. I'm not sure. The integrator says that some of it is a vendor-related problem. I see value in certain areas, however, overall, there are better solutions.

We primarily use the solution to monitor devices. It has the ability to monitor uptime and performance.

The detections, when they work right, are helpful. 

The detections are fine when they work. 

It is not doing a good job of monitoring items such as uptime and performance. 

We get a lot of false alerts.

It needs better reliability. 

I've used the solution for five to six years. 

The customer service is not very good. I find it to be awful. 

There are language barriers, and there are windows of support. You've got to pick when they're available. They're not actually available when you need them.

We've had to redeploy it a couple of times. I was involved in the redeployments due to how bad it was.

It's a bit complex to set up. There are too many customizations that are difficult to get around. 

I'd rate the ease of implementation two out of ten.

We have not witnessed any ROI at this time. 

It is a bit pricey. I'd rate the solution's affordability four out of ten. 

I'm currently looking at other options that might be available as I do not like this particular product.

We are using the current version of the solution. 

I'd advise new users to be prepared to work for results. 

This is not a solution I would recommend. I'd rate the product four out of five overall. 

We use this solution for monitoring across applications, network performance, databases, and operating system performance.

We find the networking aspect of this solution to be the most valuable.

We would like the solution's customize and build functionality to be more user-friendly.

We have been using this solution for a year.

This is a stable product, however, it does tend to experience security vulnerability, particularly within the database module.

We have found this solution to be pretty scalable.

The support for this solution needs to be improved significantly, to the point where we will no longer be using some of the available products because we cannot get the required support for them. 

The frontline support doesn't understand the solution they are working with, and it can take months for an issue to be resolved. 

Neutral

The setup for this solution is fairly challenging; it is easy to download and deploy, but complicated to configure and customize.

We implemented the solution in-house, with support from the vendor technician team.

The licenses for this product depend on the number of devices you want to implement it on within your infrastructure. For example, if we want to monitor applications and IP staff, they will count how many applications we wish to monitor.  The prices are then driven by the category of asset, such as network devices, operating systems, etc.

I would suggest that organizations first understand their needs and requirements, understand what they really wish to monitor, and take some time to test the product before they start to implement it into their environment. If the environment is very complex, or very large then this may not be the right solution.

However, once this product is tailored and organized according to their needs, then it is very stable and reliable.

I would rate this solution a six out of ten.

The features we found most valuable in ManageEngine OpManager are the probe server and reporting because they're pretty good features.

What I'd like ManageEngine OpManager to improve on is artificial intelligence.  In particular, the machine learning feature should be integrated with the sensor flow. Doing this will give leverage, especially when you look at other products such as the Cisco DNA Center. When a switch goes down, I should be able to build on the correlation of other physical devices it's connected to so that I can integrate that with my CA CMDB. The ManageEngine OpManager team needs to draw a long-term roadmap where that feature becomes an integral part of the solution because right now, machine learning in ManageEngine OpManager is a long process. The solution doesn't have MLS search and I want to see ML being developed and applied for CA CMDB to greatly reduce the burden of tying everything.

For example, if I have a data center switch that goes down now, I should know what server it's connected to, and when that switch goes down at twenty-four ports, I would get twenty-four alerts for different devices plugged in. I should be able to make a correlation that the major problem lies in the switch and not with the twenty-four elements connected to that switch. That is where machine learning should come into play and the ManageEngine OpManager AI should indicate "This is where the root of your problem is."  It could be difficult, but this is a feature that should be improved or added to the solution.

What I'd like to see in the next version of ManageEngine OpManager is for the machine learning and AI to be tied with the correlation engine because, at the moment, the existing correlation is lacking in terms of contextual awareness. Contextual awareness has to be more customized so that the operator or the person building or customizing the tool should have the flexibility to tie it with the CA CMDB application and the underlying inventory. This way, ManageEngine OpManager becomes more of a straightforward, next-generation solution concerning monitoring. For example, another player like New Relic has an application management module that's far ahead, but it's still lagging and would still need to catch up in terms of managing needs.

ManageEngine OpManager has integrations through APIs, but still needs further enhancement because there are still certain applications that would take hits, so the level of contextual awareness needs to be built on more, and that takes time.

I've been using ManageEngine OpManager for about one year now.

I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team always came back to me immediately. There wasn't any delay with the response, and whenever there was a feature that my company felt was missing in ManageEngine OpManager, the product engineering team would include that in the roadmap. The team also indicated other features still being worked on and what has been worked on. My interaction with the ManageEngine OpManager support team has been good so far. There's no doubt about it.

Presale, after-sales, and whenever there's an issue, I would rate the support provided by the product engineers of ManageEngine OpManager as five out of five. I would recommend the solution in terms of the support provided because, in comparison with other products, the support team listens to the customers. It's been a nice experience for me, so far.

My company has been comparing products and found out that it's better to stick with the existing product, ManageEngine OpManager, instead of going with another because now the team knows about the issues and downsides and how to address those.

The initial setup for ManageEngine OpManager was very simple. It was very, very easy. On a scale of one to five, with five being very easy and one being very difficult, my rating for the setup is four out of five.

Concerning the ROI from ManageEngine OpManager, we're very happy and satisfied because we didn't have to pay for additional overheads, particularly because we now don't need that many admins, so we were able to save. We're able to run the show with just three operators.

On a scale of one to five, with one being the worst and five being the best, I would rate the ROI we get from ManageEngine OpManager as four out of five.

Pricing for ManageEngine OpManager depends on the number of nodes you onboard and whatever pricing is reflected on the ManageEngine portal which offers discounts from ten percent to fifteen percent. It purely depends on the sales volume and the negotiation.

In my organization, there are about one thousand two hundred nodes which cost around $29,000 per year. There's no additional support fee or maintenance fee from ManageEngine OpManager.

Pricing for the solution is highly competitive and I would rate it five out of five. ManageEngine OpManager is one of the most competitive options out there.

I did a small POC on SolarWinds, and unfortunately, the supply chain code got hacked and that impacted other SolarWinds products a lot. SolarWinds took a beating, and if that hack didn't happen and there wasn't much impact on other product lines, SolarWinds would be the clear winner over ManageEngine OpManager. Price-wise and support-wise, both solutions are good, but because of the hack, there is a security concern with SolarWinds, and this was a major reason to push back on SolarWinds, otherwise, my company would have gone with that solution.

I also compared ScienceLogic with ManageEngine OpManager, and though ScienceLogic has its engine, the engine fails whenever I try to build custom reports that my customers need. In ManageEngine OpManager, on the other hand, the process is simple. You just export it to a CSV format and you can do whatever you want with your other tools, so it's very easy, but in ScienceLogic, doing it would take a lot of time because of the connectors.

ManageEngine OpManager works better than other solutions because you don't need to be a guru to do simple tasks on it.

I'm currently using ManageEngine OpManager.

Within my organization, thirty people use ManageEngine OpManager daily. The solution is being supported 24 x 7.

In terms of maintenance, a stable code is released every six months, so my team has to go back and plan it accordingly, which means keeping all the servers redundant. During the design process itself, the ManageEngine OpManager team did indicate that every quarter, certain packages would be released because the solution is dependent on Java and other frameworks, so it needs to be patched accordingly. Whenever a new patch is released, or there's a major code release at the design level, you need to keep servers more redundant, so you won't run into any issues, and this has helped my company reduce downtime. The monitoring has been always available and ManageEngine OpManager has never gone down. Only one staff is required for its maintenance.

My advice to others looking into implementing the solution is that if you're a legacy customer and you have budget constraints, ManageEngine OpManager is the way to go because it's a very simple solution for deployment, monitoring, and device availability. Though other competitors have advanced features, if I'm not using those features, then it doesn't matter. I'll be better of with ManageEngine OpManager because it's simple to use.

My rating for ManageEngine OpManager is eight out of ten.

My company is a customer of ManageEngine OpManager, not a partner.

We use ManageEngine OpManager to monitor our link status, latency, and errors.

It's a standard monitoring tool. It doesn't have a lot of extra features. It's primarily used for low-level monitoring.

Monitoring is the most valuable feature of this solution. 

There are some concerns with the recording performance of ManageEngine OpManager. It does not offer accurate monitoring when compared to SolarWinds. We have seen endpoint collections lag, there has been some choking with a particular link, and it doesn't record properly.

ManageEngine OpManager should include drill-down features. If for example, we wanted to monitor a particular link closely, it should not be an option, it should available.

We would like link monitoring included. At times we need to monitor those specific links closely.

We have been using ManageEngine OpManager for the last five years.

ManageEngine OpManager is a stable solution.

We have one admin user, who logs in.

We have had several concerns with ManageEngine OpManager's scalability; it consumes a lot of resources.

We did not receive adequate support when we had problems during the installation. They take too much time to get it done.

I would rate them a two out of five.

Neutral

I have also worked with SolarWinds Network Device Monitor. It has been deployed on-premises.

We use SolarWinds Network Device Monitor to closely monitor links, which is not a feature that is available in ManageEngine OpManger.

There are significant differences when compared to SolarWinds. First and foremost, the accuracy will be completely different. When we use SolarWinds, we conduct a lot of proof-of-concept work, and occasionally we require specific data. We'll set up a trial enrollment at that time and collect the data. Which is different in ManageEngine. We can drill down if that particular graph is shown in SolarWinds. We cannot drill down in ManageEngine; instead, a five-minute countdown will begin. It will be correct every five minutes to one hour. If you raise the points, the links will be broken. I have approximately 3,000 links. If I increase that interval to one minute, it will consume more of the VMs.

SolarWinds is faster in terms of performance.

We have had some issues with the initial setup. We struggled to complete the installation.

When compared with SolarWinds, the pricing is a little lower. We chose the same because of the commercial aspect.

In terms of pricing, I would rate it a two out of five. It was expensive.

I would rate ManageEngine OpManager a five out of ten.

I primarily use ManageEngine OpManager to monitor servers and network devices. 

We use the NetFlow add-on.

Some of the useful features are NetFlow and analytics.

I would like to see more enhancements made to the product. This would be better because compared to other products, the vendor is very slow at enhancing the solution.

I have been using ManageEngine OpManager for approximately two years.

In terms of stability and performance, it's fine.

This is a scalable product. We have approximately 500 users in the company.

We don't expect our usage of it to increase.

We have been in contact with technical support and are satisfied with the speed of their answers.

The initial setup is easy to do.

It took approximately two months to install and configure everything.

The initial installation has to be done by the vendor but afterward, you can do the configuration yourself. Two people are required for deployment.

The licensing is on a yearly basis and the pricing is on the cheaper side.

This is a product that I can recommend to others.

I would rate this solution a six out of ten.

I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

We were using the most recent version.

I liked Network Configuration Manager. They had some pretty decent features there, and they also had pretty good monitoring and alerts. 

The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

Once it was set up and running, there were no issues with it. It seems to run fairly well.

It is scalable. I was the admin for this system, and we probably had over a thousand end-users. I was the only one who knew how to use it at the time.

Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved pretty quickly.

Its setup isn't very intuitive.

We had perpetual licenses. The cost was around 36,000 for OPManager, and then you'd have the yearly maintenance fee of 2,000 or 3,000.

They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted.

I'd give it a nine out of 10. I was really happy with it.