ManageEngine OpManager Reviews

We use this solution to monitor alerts from network devices. I'm a system administrator and we  are customers of ManageEngine.

The monitoring of the devices and the utilization of links and nodes are good features.

The integration with various OEM products could be improved, it's currently quite complicated. 

I've been using this solution for seven years. 

The stability is good. 

We only have 12 users but the solution is scalable.

We've never needed to contact the technical support. 

The initial setup is very simple. 

The solution is on the expensive side.  

We looked at Micro Focus and Infoblox as possible options but we had some budgetary issues that prevented us from switching. We would ideally like to shift to a different solution because of OpManager issues surrounding accurate data related to device monitoring.

We use OpManager for the health checkup of our own server's network devices and applications. We use the basic options.

The uptime and monitoring are valuable to us because we need to monitor the uptime of our services, the memory, and the CPUs.

There should be an option to get mobile notifications or SMS mirror notifications for critical issues. That way, when we don't have access to email, we can still receive notifications via our phones.

The setup should be lightweight and not slow. The performance should be improved.

I've been using it for more than eight years.

ManageEngine OpManager is stable.

We have five to six people accessing this solution through the console.

OpManager technical support is good. I would give them a ten out of ten.

Positive

The initial setup is very simple.

The price for ManageEngine OpManager is average.

On a scale from one to ten, I would rate ManageEngine OpManager a nine.

We primarily use the solution for network monitoring, that is, firewall routing, switching, and application monitoring.

The product itself is very good.

The deployment isn't overly complicated.

We have found the solution to be stable. 

The pricing is too high, which is why we are considering other options.

There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop.

ManageEngine provides things in different layers, so it's not all in the same product.

Technical support could be better.

They need to work on the user-friendliness of the solution.

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. We've found it to be reliable. 

The solution is scalable, so long as you have the right licensing. 

Technical support isn't as good as it could be and is a service that needs work.

The solution is neither easy nor hard to set up. I'm pretty neutral on the process of implementation. It depends on the customer and the scope.

The cost of the solution is too high.

Due to the price of the solution, we're looking into what else might be available.

We're considering nGeniusONE for a customer.

I am a partner, cybersecurity partner, in Sri Lanka.

I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need.

That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.

OpManager monitors the uptime and the performance of the network, servers, and applications. Additionally, it monitors the condition of the RAM, the CPU, and memory. It also monitors any inbound applications. We get notifications of any downloads or devices making unauthorized requests. It runs the processes on both sides. If it finds something we get an alert. It will tell us what the problem is and give us directions as to how to fix it.  

Overall the environment is good. You can deploy it in an area of your network to evaluate risk. It can assess any unusual changes in what is going on. It is difficult to prevent IT intrusions. So if you use OpManager, it will make discoveries of unusual behaviors and give you reports. With that information, you can configure the IT to avoid those behaviors and you can avoid the potential issues.  

The only thing I can think of that might be improved is that it is just a heavy software. When we start it up with the archiving software, we sometimes experience some lag. The access on the console is a little bit slow. It might be that we need to improve our configuration to be sure it is correct. If we improve the way we work with it and make it a lighter load on the software, that may be a solution. Performance needs to be our crowning star. This product is little bit slow sometimes.  

If we improve the RAM, then maybe the performance will improve. It could be something that simple.  

We have been using OpManager for between seven and eight years.  

It is stable. That is part of the reason why we are using it for a long time. That is a definite fact.  

This product is used by the IT personnel. So it is the IT manager's domain, I suppose. Other users are not using this. Expanding the user base is not really necessary or likely.  

It may have some limitations in monitoring the network if it is extremely large. We have not experienced this. If there are performance issues the equipment may need an upgrade. This is a load issue and it is not the fault of the application.  

The support for the product is very good. They provided us the link for the product, we started the Windows server, they started the EFT (Electronic File Transfer). When we had downloaded the software, it started itself.  

If any support is required, then they give us the support we need. They respond as declared within our agreement within a four-hour window. I can depend on the response time of the support team.   

The maintenance is not required because hardware maintenance is not what we take care of. If the software reports that anything goes wrong and we not at all to understand the result, then we need to investigate and then fix that. This is our responsibility.  

So my general opinion is that the support is very good. 

In the initial setup, it is very easy to deploy. It supports SMB (Server Message Block) and WMI (Windows Management Instrumentation) protocol. So with SMB and WMI, it can support multiple platforms like Linux and Windows and Cisco devices.  

Considering the pricing, OpManager is actually one of the cheaper solutions in this category. When a new subscription is required for something additional like support and we add the required license, they charge a very little. So the initial cost is low and the add-ons are reasonable.  

In general, this product meets all our requirements, whatever our requirements are. I expect the product to perform as promised and use all the features that I need. It monitors the services, uptime, downtime, and that general requirement is met.  

I think I have no real implementation requirements. They are also constantly improving by resolving some bugs and they also add some additional features. For example, now if we want to monitor file integrity and IT management, we can do that.  

They also provide all services through the same console. If you want to, you can get other functionality through OpManager add-ons. If you want a service, you just buy the subscription and use the add-ons and monitor the multiple services in a single console.  

There is firewall monitoring, network monitoring, application monitoring, and network configuration is also provided. For some things, an additional license is required.  

If you had seen the previous versions, it is obvious that they have improved. So as of now, we do not need to ask for any requirements to be fulfilled. The IT person really only needs the alerts and designation as medium, critical, or high priority. This tool does that and it is a good monitoring solution.  

On a scale from one to ten where one is the worst and ten is the best, I would have to rate it a nine. They get a good rating because of the support and the features. Whatever they communicate, they provide.  

My personal use case is for network management, traffic flow, am any kind of alerts. Anything you can think of, you can program through OpManager or anything on the network you can think of, you can program through OpManager. We run monthly and weekly reports and all of those are programmed and then in a week or a month, it's in your inbox. Your CIF log scan goes through it all.

You can put all of your work on there and they'll send you an email or send you a text. That functionality as a network engineer is the one I like the most. I do like the fact that we can schedule reports. That works too because that's a lot fewer spreadsheets that I have to create.

OpManager is slow but that just might be the server we have it on. I don't think that's the problem but I don't do the server. But it is slow. When you're interacting with it, it could be more nimble and could be faster.

The UI is fine, it's just a little sluggish. But once it's up and running, it's good.

I have been using OpManager for four years. 

We don't have problems with stability. 

It might be slow but it's stable. No problem there either. That's not something that should stop anybody from buying it. My preference would be to speed it up, but there's probably a reason why it's not as fast as I would like it.

I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit more than I do, and I've never heard him gripe about it.

I didn't set them up but from what I know about it, it's straightforward.

It's a good solution. I wasn't part of the decision or part of the team at the time that they chose it but it definitely does what we need it for. It has more functionality than what we use it for, so I think it's overall a good solution. The only gripe I have is like everybody else, I would want it to be faster. That's the only issue I have.

I would rate OpManager a nine out of ten. 

Right now, we are using ManageEngine OpManager for network monitoring. We also use it for server and application monitoring. We monitor parameters of servers like CPU, RAM, and hard disk.

The alerting feature has improved our organization. We can create multiple alerts and refine them to how we need to use them.

We have found that the alerting in OpManaager is the most valuable. It alerts on CPU or if the server goes down.

It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor.

We have been using ManageEngine OpManager for three years.

The stability of OpManager is very nice and good in network monitoring, and it provides all the particular functionality that we need.

The scalability of OpManager is very good.

We have not needed the technical support but we know it is there if we need it.

The initial setup was very simple. The deployment takes two to three days.

The initial setup was done in-house by our team. We started with a few people who added devices and then eventually we had other admins add there devices.

Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.

We primarily use the solution for monitoring, managing our active directory and to deploy patch management.

The solution is easy to deploy. It's also easy to manage and monitor the environment. Instead of being reactive, it's proactive.

The support offered after deployment needs improvement.

The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process.

The solution should offer richer reporting and more dashboards.

I've been using the solution for three years.

Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.

We also use SolarWinds. We use many similar products, not just ManageEngine.

The initial setup is straightforward. Deployment takes less than two days. For maintenance, you need to have a proactive type of arrangement.

I handled the deployment myself.

You just have to pay for licensing; there aren't any costs over and above that.

We use the on-premises deployment model. We have about four people using the solution.

I'd recommend the solution. I'd rate it nine out of ten.

We primarily use the solution to monitor our servers.

The application monitoring is the solution's most valuable feature.

The licensing model is confusing. 

For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage portion. 

I've been using the solution for 1.5 years.

The solution is fairly stable. Only when you are opening another tab to see the live monitoring will you experience a bit of hanging. It will respond, so I am assuming the lag is because of the resources which are allocated for that particular server. 

The solution is scalable. You just need the correct licensing. You can get a license for features such as Hyper-V, VMware, etc. We've been satisfied with the level of scalability we've achieved.

I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We haven't opened a ticket with technical support yet, but we're unsure of the process and if we have to open a ticket at the support level or not. They could make their services and processes more clear for getting assistance when customers need it.

Our company has tried a variety of solutions but not in any significant manner.

The initial setup is straightforward. Deployment takes about half an hour. I had to do a lot of research, but once I realized how everything worked, it was very quick. You only need one person to handle deployment.

I handled the implementation myself.

Before choosing the solution, I did look at other solutions. Some had complicated setups or licensing models. This solution is very easy because the pricing was not that high and the set up wasn't complicated. It was very good for our environment.

We use the on-premises deployment model.

I'd recommend the solution. I'd rate it eight out of ten.