ManageEngine OpManager Reviews

We primarily use the solution to monitor devices. It has the ability to monitor uptime and performance.

The detections, when they work right, are helpful. 

The detections are fine when they work. 

It is not doing a good job of monitoring items such as uptime and performance. 

We get a lot of false alerts.

It needs better reliability. 

I've used the solution for five to six years. 

The customer service is not very good. I find it to be awful. 

There are language barriers, and there are windows of support. You've got to pick when they're available. They're not actually available when you need them.

We've had to redeploy it a couple of times. I was involved in the redeployments due to how bad it was.

It's a bit complex to set up. There are too many customizations that are difficult to get around. 

I'd rate the ease of implementation two out of ten.

We have not witnessed any ROI at this time. 

It is a bit pricey. I'd rate the solution's affordability four out of ten. 

I'm currently looking at other options that might be available as I do not like this particular product.

We are using the current version of the solution. 

I'd advise new users to be prepared to work for results. 

This is not a solution I would recommend. I'd rate the product four out of five overall. 

We use this solution for monitoring across applications, network performance, databases, and operating system performance.

We find the networking aspect of this solution to be the most valuable.

We would like the solution's customize and build functionality to be more user-friendly.

We have been using this solution for a year.

This is a stable product, however, it does tend to experience security vulnerability, particularly within the database module.

We have found this solution to be pretty scalable.

The support for this solution needs to be improved significantly, to the point where we will no longer be using some of the available products because we cannot get the required support for them. 

The frontline support doesn't understand the solution they are working with, and it can take months for an issue to be resolved. 

Neutral

The setup for this solution is fairly challenging; it is easy to download and deploy, but complicated to configure and customize.

We implemented the solution in-house, with support from the vendor technician team.

The licenses for this product depend on the number of devices you want to implement it on within your infrastructure. For example, if we want to monitor applications and IP staff, they will count how many applications we wish to monitor.  The prices are then driven by the category of asset, such as network devices, operating systems, etc.

I would suggest that organizations first understand their needs and requirements, understand what they really wish to monitor, and take some time to test the product before they start to implement it into their environment. If the environment is very complex, or very large then this may not be the right solution.

However, once this product is tailored and organized according to their needs, then it is very stable and reliable.

I would rate this solution a six out of ten.

We are using ManageEngine OpManager to manage our virtual machine and the host machine.

ManageEngine OpManager has given us the ability to monitor real-time performance, and positions of our virtual machines and host machines. It has helped us to minimize the amount of time it took to manage them. We previously had to go one by one to the machines, but through the dashboard of ManageEngine OpManager, we can monitor all machines.

The most valuable feature of ManageEngine OpManager is the management of the virtual machine and the host machine.

ManageEngine OpManager could improve the default dashboards that are available. We are not able to customize them easily and they do not give us the information we need unless we customize them. You need to have the technical knowledge to be able to do it, the customization should be easier.

I have been using ManageEngine OpManager for approximately three years

ManageEngine OpManager is stable.

The scalability of ManageEngine OpManager is good.

There are three people using this solution in my organization.

I have not used the support from ManageEngine OpManager.

We previously were using VMware Workspace ONE but we found the features we needed were easier in ManageEngine OpManager. However, we use find they both have the use cases that they excel in and this is why we use them in parallel, we use both.

ManageEngine OpManager's initial setup is of a medium level of difficulty. I used some tools for the installation and for customization.

I did the implementation myself of ManageEngine OpManager. 

The solution is easy to maintain.

We have a standard license for ManageEngine OpManager. We purchased the license for one year and now we are upgrading it soon.

I rate the license cost of ManageEngine OpManager an eight out of ten.

I would recommend this solution to others.

I rate ManageEngine OpManager an eight out of ten.

I am using ManageEngine OpManager as a managing tool.

The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application.

ManageEngine OpManager can improve by having better updates for critical issues.

I have been using ManageEngine OpManager for approximately one year.

ManageEngine OpManager is a stable solutions.

The scalability of ManageEngine OpManager is good.

We have approximately 250 devices being monitored by this solution.

The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our issue.

I rate the support of ManageEngine OpManager a one out of five.

Negative

The initial setup of ManageEngine OpManager was straightforward. The full implementation process took approximately one week. 

I rate the initial setup of ManageEngine OpManager a four out of five.

We used a partner for the implementation of ManageEngine OpManager. We have two senior engineers that do the maintenance and deployment of the solution. We have five administrators who log in and have different privileges. 

ManageEngine OpManager has a three-tier licensing model.

I would recommend this solution for monitoring.

I rate ManageEngine OpManager an eight out of ten.

We use OpManager for monitoring our network devices.

Some of the most valuable features are the accessibility of the solution and the fact that it is simpler than other products. For example, discovering devices in the network is very simple, making it user-friendly. 

There needs to be improvements to make the solution capable of supporting more devices, and it would be good to see an option for automatic deployment. 

I would like to see MDM for our VCM in this solution.

My company has been using this solution since 2015.

I use this product daily, and the stability is very good and reliable. 

This solution is very scalable. 

The ManageEngine technical support team is very available. 

Positive

The setup is not complex. It's really simple and there is documentation available. I would rate my initial setup experience as a five out of five.

We handled the deployment in-house. It took about five days, but much of that was prep time. 

I would tell someone considering this solution that the ManageEngine support team is very available and helpful, there is plenty of documentation, and the price compared to other products is very affordable.

I would rate this solution as a ten out of ten.

I used it about six months ago. We implemented it in the last company I worked with. We were using it for patching, rolling out images, and other similar things.

We were using the most recent version.

I liked Network Configuration Manager. They had some pretty decent features there, and they also had pretty good monitoring and alerts. 

The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

Once it was set up and running, there were no issues with it. It seems to run fairly well.

It is scalable. I was the admin for this system, and we probably had over a thousand end-users. I was the only one who knew how to use it at the time.

Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved pretty quickly.

Its setup isn't very intuitive.

We had perpetual licenses. The cost was around 36,000 for OPManager, and then you'd have the yearly maintenance fee of 2,000 or 3,000.

They have a service where they come in and configure it or do the setup for you for a price. I don't remember the price, but it was pretty reasonable. If you're not familiar with the platform, that might be a good thing to go with, especially if you don't want to go in and do the ifs and buts trying to set it up. It would be a lot easier if you had them come and set it up for you. With all the alerting and everything else that you have to set up with it, it takes a minute to get it up and running and have everything the way you wanted.

I'd give it a nine out of 10. I was really happy with it.

We are mainly using it for Windows operating systems.

It is easy to use and deploy.

We have been facing an issue since last year when a lot of our users started to work from home through their mobiles or computers. We are having trouble reaching these devices. We are now planning to publish our instance to the cloud so that we can reach these devices.

Its performance should be improved in terms of the discovery of the devices. I would like to feel confident with the discovery that this solution does. For example, on my dashboard, I would like to be able to view a list of all devices seen on a specific server. At present, it is difficult to find such information. This would be an excellent feature to have.

We have been using this solution for around 18 months.

I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients have raised, and they seem to provide information in an easy way. Their technical support is good.

I was not a part of the deployment process, but based on what I know, it was easy to deploy.

We had evaluated other products, and we decided to go for OpManager because of its ease of use and cost.

I would recommend this solution. I feel comfortable working with it.

I would rate ManageEngine OpManager a nine out of ten.

I have used the solution for monitoring and reporting. 

The solution gives pretty good network visibility. I am also impressed with it's monitoring. 

The solution's reports need to include the number of applications consumed. 

I have used the solution three months ago. 

The solution is stable. 

The tool's deployment was easy and I just followed the steps in the documentation. The solution's deployment got completed in an hour. 

I did the tool's deployment by myself. 

I would rate the product an eight out of ten. The solution is cheaper than SolarWinds but it lacks many of the latter's features. SolarWinds has a major grip on the reporting and monitoring system. You can use this solution if you have budgetary constraints and do not need intense reporting.