

ManageEngine OpManager and Centreon are both in the network management solutions category. ManageEngine OpManager seems to have the upper hand with its extensive monitoring capabilities and automation.
Features: ManageEngine OpManager offers extensive network device monitoring, automation, and real-time alerts. It provides switch configuration reporting and router configuration backups. Centreon features comprehensive service visualization, flexible plugin support, and detailed dashboards for capacity planning.
Room for Improvement: ManageEngine OpManager users face configuration difficulties, documentation gaps, and complex licensing. Centreon users struggle with API functionalities, cloud monitoring challenges, and limited data granularity.
Ease of Deployment and Customer Service: ManageEngine OpManager is mainly deployed on-premises, with mixed customer service. Technical support is responsive but complex. Centreon offers on-premises and hybrid options with generally excellent, but less personalized customer service.
Pricing and ROI: ManageEngine OpManager is often viewed as affordable, offering tiered licensing for flexibility. Centreon, with its open-source model, is cost-effective for basic needs, though advanced features can raise costs. Both provide favorable ROI with improved monitoring features.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
I would recommend a rating of ten out of ten for support.
More support is needed, especially on weekends.
I would give nine points out of ten for ManageEngine OpManager's technical support.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Scalability is needed more in automation and AI functionalities.
We can change the licenses for devices at any time to accommodate our needs.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
Centreon's pricing is not very expensive.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Based on my experience and use case, the setup cost and price of ManageEngine OpManager is good.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
The alerts and the ability to restart services or computers or end devices in ManageEngine OpManager are what I find most valuable.
| Product | Mindshare (%) |
|---|---|
| ManageEngine OpManager | 1.7% |
| Centreon | 1.4% |
| Other | 96.9% |


| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 15 |
| Large Enterprise | 27 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
ManageEngine OpManager offers real-time network performance monitoring and reporting. Known for its customizable dashboards and topology maps, it supports device monitoring and alerting, enhanced by features like Firewall Analyzer and NetFlow.
Designed for network infrastructure management, ManageEngine OpManager monitors servers, devices, applications, and security across on-premise and cloud environments. Adaptive thresholds and automation simplify proactive monitoring, while issues with dashboard design, business view enhancements, performance stability in large deployments, and licensing warrant attention. Its machine learning and AI could be more advanced. Despite these, organizations use its comprehensive dashboards for real-time insights into CPU, RAM, and disk utilization, receiving notifications for unauthorized requests or performance issues.
What are the key features of ManageEngine OpManager?ManageEngine OpManager is widely implemented in industries requiring robust network infrastructure management. Companies in sectors with complex server and application needs benefit from its monitoring and alerting capabilities. Its ability to manage and provide insights across distributed locations makes it a valuable tool for enterprises operating in both on-premise and cloud environments.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.