Compare Forcepoint vs Fortra

Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota

Forcepoint ONE

UNC-Charlotte

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's Agari

NACHA

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

9 reviews

Forcepoint Next Generation Firewall

12 reviews

GoAnywhere MFT

74 reviews

Fortra's Automate

20 reviews

Globalscape EFT

4 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Comms Service Provider

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at BOK
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
Ajit Pratap Kundan
Pre Sales Lead Government & Defense at Accops Systems Pvt Ltd
The major use cases for Forcepoint Next Generation Firewall are in government turnkey projects where we require a lot...
Read full review of Forcepoint Next Generation Firewall »
AlexOgbalu
Director at LiveFromSpace Limited
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at Infratech Co
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Customer Service

Ajit Pratap Kundan
Pre Sales Lead Government & Defense at Accops Systems Pvt Ltd
Technical support from Forcepoint Next Generation Firewall is great. We have a point of contact from the account...
Read full review of Forcepoint Next Generation Firewall »
MuhammadJunaid7
Data Security Specialist at BOK
I have raised one or two tickets with technical support during my experience in this organization.
Read full review of Forcepoint Data Loss Prevention »
Anwar Sleem
Regional Director at Ceitcon
I would give their technical support a rating of seven or eight out of ten.
Read full review of Forcepoint Next Generation Firewall »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at TRIAD Technologies
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
Mostafa-Mourad
Cyber Security Head at Turnkey Integrated Technologies TK-IT
We contacted support three times, opened three cases for the same issue, and didn't find out what the issue was for...
Read full review of Forcepoint Next Generation Firewall »
Mitesh D Patel
Senior Technical Consultant- Cyber Security at Ivalue Infosolution
The technical support for the solution is very good.
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
GirdharMishra
Program Manager at iONE IT Solutions
We are satisfied with the support.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
I have been in contact with technical support and they are great. Every time I call for assistance, they always help....
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Security Specialist at a energy/utilities company
The technical support for this solution is great. We have a support contract and we can create a ticket when...
Read full review of Forcepoint Next Generation Firewall »
AbhijeethReetoo
Business Development Management at a computer retailer
My company hasn't gone through the POC for Forcepoint ZTNA yet, so I still haven't reached out to the technical...
Read full review of Forcepoint ZTNA »
SurendarJ
Deputy Manager of IT at FP LAB
Technical support is fine. I didn't face many challenges yet. However, I have made requests for some of the features...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
CTO at a financial services firm
Their tech support is good. They're a 10 out of 10 in responsiveness and they're an eight out of 10 in getting the...
Read full review of Forcepoint ONE »
Anonymous User
Security Product Manager at a tech services company
The support is very good, they are qualified professionals.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
AGM - IT Infrastructure at a manufacturing company
We've used technical support in the past. We are one of the major clients for most of these products in India, so we...
Read full review of Forcepoint Secure Web Gateway »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
Customer service and tech support are rated eight out of ten. They are responsive and assist me with creating cases...
Read full review of Forcepoint ONE »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »
MUHAMMAD FAHAD HASSAN
System Engineer at ABM Info. tech
I would rate Forcepoint's technical support at eight to nine out of 10. The support has separate sections, including...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Product Manager at a tech services company
Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Technical Lead at a tech vendor
Technical support staff take a long time to understand and resolve issues. You will need to implement a workaround...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Sasikumar P
Sr. Manager - IT at Durr India
I used the support a couple of times and they were good. I rate the support from Forcepoint Data Loss Prevention a...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Cybersecurity Engineer at a tech consulting company
Customer support for Forcepoint Next Generation Firewall is standard support: I open a ticket, wait a bit, and an...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Product Manager at a computer software company
Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Administrator Professional at a insurance company
Customer Service: They are okay. We haven't needed to deal with them too much. Technical Support: Depends on what...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
PS & Technical Manager at a tech services company
Technical support is good outside Egypt.
Read full review of Forcepoint Next Generation Firewall »

Review 1 of 30

Rohan Suryawanshi
Senior Software Engineer at Opcito Technologies
The technical support for GoAnywhere MFT is very responsive. We have raised many tickets, and the support engineers...
Read full review of GoAnywhere MFT »
Anuj Bhagwat
Dev Ops Engineer at a computer software company
Technical support is a 10.
Read full review of GoAnywhere MFT »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Nayan More
Senior Cloud Engineer at Applied Cloud Computing
For technical support, I have not contacted them, but my team lead is in touch with technical support, and he is...
Read full review of Fortra's Automate »
Manik Singh
Penetration Tester at Essen Vision Software
Customer support is excellent and very helpful.
Read full review of GoAnywhere MFT »
Vidyasagar Gupta
File Transfer Analyst at IG Group
For technical support, I would rate it a 7.5. If I had to give a solid number for support, it would be a 7.5.
Read full review of GoAnywhere MFT »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Nishith Joshi
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
I would rate GoAnywhere MFT's customer service and technical support team an 8 out of 10 because when we raise a...
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
I would rate technical support a nine out of ten because they are the best.
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at Cateina Technologies
I contacted the technical support for Fortra's Automate once, and they are very knowledgeable about their product and...
Read full review of Fortra's Automate »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Fortra's Automate »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Tassavour Shaikh
Network Security Engineer at a outsourcing company
Customer support for GoAnywhere MFT is generally good and reliable. The support team is knowledgeable and understands...
Read full review of GoAnywhere MFT »
Kara Yunus
IT specialist at Lascent store
I had to contact technical support once at the start when I was getting used to it. The support is good. I got...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of GoAnywhere MFT »
Junaid Shaik
Technology Lead at Infosys
I would rate them a ten out of ten. The vendor support is one of the best ones I've ever worked with. They are always...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Robert Girth
Chief Technology Officer at DOB Systems LLC
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Fortra's Automate »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »

Review 1 of 30

Technical Support

No Data Available

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