What is our primary use case?
We use the EFT application for file transmission, and we also use Workspaces, which is within the same EFT environment. We use an unlimited license. On my side, I'm just administering it.
We did a lot of architectural design work over the last couple of years in making it more secure. We have two DMZ servers for Globalscape that are passing the data or doing the file transmissions in a secure manner. We also have two EFT nodes for replication so that in case the primary node goes down, we have a secondary node that would pick it up.
How has it helped my organization?
We use Workspaces quite often, and we have got rave reviews for that. We have outside consultants. We have legal teams from the outside, and they need to send files securely. Workspaces has been an awesome tool for that.
It secures sensitive data inside our internal network so that only verified users have access. This is very important for us.
It allows us to use automated scripts. It is very important because as IT staff, we do function automation and data integration. It takes the burden away from business and IT support from having to manually do that. So, everything is pretty streamlined, but I don't know exactly how much time it saves. It depends on the user intervention required to do something. We manage 45 to 50 files a day, and for somebody to manually move these files, maybe by using Ipswitch or something like that, it could take about five minutes. It probably saves about four to five hours a day.
It connects to popular ICAP servers to perform antivirus and data loss prevention functions. We use Carbon Black for our servers, and it has been good for our security posture. Its connection to the servers helps in inspecting content for sensitive information. This is very important for us.
What is most valuable?
The Event Rules functionality is a key feature. It is very simple to understand and work with. If you have a support team that doesn't know anything about coding, they can really relate to the way event rules are designed. So, I try to make them as simplistic as possible when we create file transmissions. When I first started working in Globalscape, a lot of the file transmissions were handled through Advanced Workflow, which is a similar product. We had a lot of scripts in Advanced Workflow. I moved them to Event Viewer in Globalscape because of the simplicity of building scripts and understanding how they work. It literally takes 5 to 10 minutes to set one up, but if you're in an advanced workflow, it could take an hour to two hours to understand via code what it is actually doing. It has definitely been a plus.
I do like keyring for PGP and SSH. I've used other products where I had to have that outside of the application. It is a lot more centralized by having keyring within the application. If necessary, it is easy to export those keys out.
Its centralized platform for the management of file transfer operations is very good and important. The graphical user interface of the application is very good.
What needs improvement?
The folder monitoring services need improvement. Currently, with the folder monitoring services in Globalscape, if any changes are made to our firewalls, network, or something else that affects the directory services where the files are located, for some reason, the folder monitoring services get cut out, and the files are left there. They remain in the folder without being sent. I have over 50 file transmission processes that I would have to go to manually re-drop a file into the folder so that it processes the file transmission. There are times where even though I re-drop a file, it still doesn't work. In that case, I have to resynchronize the folder monitoring process, and it is a very big headache on my side that I have to deal with. It is not only related to Globalscape or their development team. It is on our side too. I just sent a support case where we found out yesterday that we had a file transmission that hasn't run in a whole year, and it was an important one. No one on the business side or the IT support side, as well as the vendor, had indicated that the file wasn't received or the data hadn't been updated. I found out that it was the folder monitoring service that was the problem when I initially had the problem last October, and this was the file that I just missed. So, I re-dropped the file in yesterday, and the monitor worked. It runs every week, so we sent a file to that folder, and it processed that out.
There are a couple of things I'd like to do in the future. One would be that instead of getting emails sent to IT support when a file is successful, it should somehow trigger something if the folder monitoring service isn't working. There should be a way that we can get notified or I can get notified when a particular file hasn't been processed in a while. If a file is sitting there for more than 24 hours, they should have something to send me an indication that there is something wrong. The folder monitoring service should also be able to re-sync if there is an issue with our directory services. There was some kind of network change that caused the monitoring algorithms to not work for some reason.
I like the ability to connect to vendors and do some testing, but at times, I have to use FileZilla or WinSCP to actually make sure that the files got there. I know they have another product called CuteFTP, but it needs to be integrated into the EFT application. If I send a test file out there and I want to know that it actually got there, I can look at the logs for sure, but if I want to physically see that the file actually got sent there, it would be neat to just click on something that takes me right to the file. I know they are trying to make some money, and they have another product to do that, but it would be neat if it was in the application.
The reporting in Globalscape is just okay. It isn't great. Sometimes, I'd like to see more graphical reports. If I do a query on a particular file transmission over a course of six months, I basically get logs or records of data. If the data is put into a graphical or visual presentation to show what it looks like and how many times it ran, it would be nice.
I'm looking at getting a dashboard application that sits on top of Globalscape so that we can visually see all transmissions in a centralized way. An admin person can go in once a day and see this graphical dashboard that just shows which files have been successfully transferred and which ones failed. Right now, we're just sending email notifications out to the support team, and they're barraged with hundreds of emails all the time. They may not see that there was an issue with one of the files. Only when they tell me, I go in and look over the report or the logs to find out the problem. I am not sure if HelpSystems has a product like this, but if such a product was integrated within EFT, it would be awesome.
For how long have I used the solution?
Aqua has been using this application for about seven or eight years. So, there has been a good footprint here for using the application. I've been here only for two years, but because of all the stuff that was going on with COVID, I feel like it has been less than that. I'm still learning Globalscape to a point, but I have a good knowledge base on what the product is. I have many years of experience in IT applications.
What do I think about the stability of the solution?
The stability of the application is very good. We've had a couple of instances where we had a little bit of slowness, but the only big issue that I have at times is with the folder monitoring services. It could be because of our network team, but Globalscape should have a fail-safe or a notification. For example, the folder monitoring application should sense that a file is sitting in the folder for more than 10 minutes, and then an email should be sent out to inform that the file hasn't been released, and there could possibly be a folder monitoring problem. If I have to deal with 50 file transmissions along with all the meetings that I have to attend every day, having the transmission go one by one and making those changes to just get it to work is a pain.
What do I think about the scalability of the solution?
We can definitely scale it. One of the things that I like about Globalscape is that it has the ability to scale. If we need to add on architecturally, we have the ability.
It is utilized every day 24/7, and I use it pretty much every day. Initially, when we were having a problem with the folder monitoring services, I thought that we probably were extending the folder monitoring services too much or maybe we had too many file transmissions. They did say that we were getting to a point, and they had me do a registry edit in the operating system. Since I did that, I haven't really experienced many problems with adding more file transmissions for the folder monitoring services. There are probably other companies that use it way more than I do. I'm talking about only 50 file transmissions a day. I've heard them say that they've had companies that have 300 to 1,000 file transmissions going on in a day, and their environment is a little more complex than ours.
For its maintenance, right now, it is just me. I don't know what's going to happen in the future, but I manage the application pretty much on my own. If anybody has any problems with their shares or registering them, I am helping them. We have a security rule that says that if you haven't logged in, your account will be disabled after 60 days. Sometimes, I get emails saying, "Can you re-enable my account?" That's the kind of work that I've been doing on Workspaces. They are just administrative types of tasks. On the EFT side, on file transmissions, I'm setting file transmissions up through Event Rules. We don't use Advanced Workflow that often, but we do have a couple of Advanced Workflow rules.
How are customer service and support?
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of 10.
When I first started, their call center would have somebody who was knowledgeable and would answer my question within a matter of minutes, but because they moved to HelpSystems, they structurally changed some of the things around. Now, when I call HelpSystems, I'm in a queue, and they'll say, "All right, we got your info." I can submit a case online, but nobody is going to help me until somebody calls me back or emails me. I'm not really happy with that. I don't think it was relayed or communicated to me that this would happen, and because of that, they may go back and revert to what they had, but that's what I experienced over the last year and a half.
Which solution did I use previously and why did I switch?
I've used other products in the past. When I got on board at Aqua, they'd been using Globalscape for a long period of time. They definitely decommissioned everything that they had prior to implementing Globalscape.
We also have Automate, which is now bought by HelpSystems. We got Automate from the merger of Peoples Gas. Aqua and Peoples Gas merged into one company called Essential Utilities. I support not only Globalscape but also Automate. I just started to learn Automate, and it is pretty much Advanced Workflow. When comparing these two solutions, I like Globalscape over Automate, but I know Automate has similar features as Globalscape. As I understand, Automate has a dashboard integrated in there. I haven't had a chance to look at it yet, and we still haven't made a decision about whether or not we're going to fully transition to Automate or Globalscape. That decision is probably going to be made in the next one to two years.
What was our ROI?
I would think its ROI is good.
What's my experience with pricing, setup cost, and licensing?
It is a very good product in terms of purchase. It didn't cost that much, even with the way we had scaled and architecturally put things in place. It is definitely comparable to other products.
What other advice do I have?
Looking at the product and being trained on it, I find Globalscape to be a great file transmission application. I have been here only for two years, and we've upgraded the application only one time. A lot of the security has been improved, but the general functionality is pretty much the same.
In our company, we have different types of operating systems. We have Linux, and we have Windows. We don't seem to have Macs here. The majority of our application servers are on Windows, so it is very important for us that Globalscape is designed specifically for Windows, but we do have some application servers that are on Linux.
It provides advanced controls, alerting, and reporting for security and compliance to a certain extent. Reporting is more in terms of when files are getting sent back and forth, and it could be better. In Event Rules in Globalscape, you can set conditional statements for encryptions not working and other things for security and compliance.
It hasn't enabled us to reassign resources who were writing custom file transfer scripts or compiling file transfer audit reports to other tasks because that's not applicable to what we do. We don't have anybody creating custom scripts outside of what we do in Globalscape.
I would rate it an eight out of 10.