Compare Forcepoint vs Radware

Forcepoint

Based on 220 reviews.

Radware

Based on 160 reviews.

Overview

Information Not Available

Radware, is a provider of integrated application delivery / load balancing and application & network security solutions for virtual and cloud data centers. Radware's U.S. headquarters is in Mahwah, New Jersey and its international headquarters is in Tel Aviv, Israel. Radware has over 10,000 enterprise and carrier customers worldwide. Radware is a member of the Rad Group of companies and its shares are traded on NASDAQ.

Sample Customers

Popular Solutions

Forcepoint Data Loss Prevention

13 reviews

Forcepoint Secure Web Gateway

11 reviews

Forcepoint Next Generation Firewall

12 reviews

Radware Cloud WAF Service

39 reviews

Radware Alteon

12 reviews

Radware DDoS

22 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MuhammadJunaid7
Data Security Specialist at a financial services firm
We are using Forcepoint Data Loss Prevention to prevent our organization's data from unauthorized access. Forcepoint...
Read full review of Forcepoint Data Loss Prevention »
AlexOgbalu
Director at a transportation company
Forcepoint CASB ensures that access to cloud applications is properly vetted and monitored. We have a lot of remote...
Read full review of Forcepoint CASB »
Anonymous User
Cybersecurity Engineer at a tech consulting company
My main use case for Forcepoint Next Generation Firewall has been network security and segmentation, relying on it...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
PS & Technical Manager at a tech services company
We have no big project, but we are trying to sell it in the market here. We are working with Forcepoint because there...
Read full review of Forcepoint Secure Web Gateway »
SandeepKumar33
Cyber Security Engineer at a tech services company
I have experience with Forcepoint Data Loss Prevention and Netwrix Endpoint Protector, as I am currently working with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

Ankit Tadha
SOC Analyst at a energy/utilities company
My use case for Radware Cloud WAF Service is mainly for WAF bot protection.
Read full review of Radware Cloud WAF Service »
Nishant Kandpal
Information Security Manager at a construction company
We are using the service for DDoS protection, and all applications that are accessed over the internet need to be put...
Read full review of Radware DDoS »
Anonymous User
Project Manager at a tech vendor
We use the product for our web services across multiple web farms. It manages SSL load balancing and SSL offload,...
Read full review of Radware Alteon »
Haris Ishaq
IT Engineer at a comms service provider
We use Radware Bot Manager for protecting against bot attacks, specifically to distinguish between bot attacks and...
Read full review of Radware Bot Manager »
Tim-Nguyen
Senior Network Engineer at a cloud solution provider
The solution helps increase work efficiency by providing a central management platform to control all the Alteon....
Read full review of APSolute Vision [EOL] »

Review 1 of 5

Customer Service

Richard Hermogeno
Channels Management Head at a financial services firm
We use third-party technical support. The turnaround time for support is slow.
Read full review of Forcepoint Data Loss Prevention »
Petr Pouzar
IT Consultant at a tech services company
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Ashish Choudhary
Co-founder | Product Manager | CEO @ ReDi at a tech services company
Technical support is okay.
Read full review of Forcepoint Next Generation Firewall »
ManjitSingh
Cyber Security Engineer, team lead at a wellness & fitness company
I would say that their technical support is quite helpful. I would rate them a seven, on a scale from one to 10, with...
Read full review of Forcepoint Data Loss Prevention »
SunilSharma10
Director of cyber security at a computer software company
The solution's technical support did not meet our company's initial expectations. The solution's technical support is...
Read full review of Forcepoint Secure Web Gateway »
KimioTanaka
Senior Executive Account Manager at a tech services company
The technical support for Forcepoint ONE is very good, at least when I needed support in a laboratory setting. On a...
Read full review of Forcepoint ONE »
Vijay Bhaskara Maram
Network Engineer at a tech services company
The support from Forcepoint Next Generation Firewall is not good, their response is not quick, We have had to wait a...
Read full review of Forcepoint Next Generation Firewall »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
I think their support capabilities have a lot of room for improvement because my company has had several issues. Of...
Read full review of Forcepoint Next Generation Firewall »
Mohamed Abdel Hassanein
Managing Director at a tech services company
Their support is great.
Read full review of Forcepoint Next Generation Firewall »
David Overton
Sr. Director of Information Security & Enterprise Architecture at a non-profit
If I do have an issue or a support need, the organization is responsive. I'm on the East Coast, and they're on the...
Read full review of Forcepoint ONE »
David Levine
Vice President, Corporate Information Security & Chief Security Officer at a manufacturing company
The support and company engagement from day one have been great about being open and available. Over time, I have...
Read full review of Forcepoint ONE »
Anonymous User
Technical Security Consultant at a computer software company
We'd like some better support services.
Read full review of Forcepoint Email Security [EOL] »
Anonymous User
Technical Lead at a tech vendor
I think support is good but requires a lot of chasing. They don't actively monitor governance, so support is average....
Read full review of Forcepoint CASB »
Anonymous User
Security Pre-Sales Manager at a tech services company
I've never actually contact technical support because I'm not the person who is responsible for that. I heard that...
Read full review of Forcepoint Next Generation Firewall »
Surodas Deb Roy
Chief Technology Officer at a tech services company
Technical support was fine. They were well trained and knowledgable.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Co-Founder, CTO at a tech services company
Support by vendor is low-medium. You need to rely on yourself or your integrator.
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Consultant at a financial services firm
The customer support is far from perfect but it's okay.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Managing Director at a tech vendor
We've contacted technical support in the past. They are decent. They provide enough support services to cover our...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Network Engineer at a tech services company
They should have a local vendor who can provide support. Most of the support is overseas, so the time zones can be a...
Read full review of Forcepoint Next Generation Firewall »
Aamir Ejaz
Head of IT Department at a financial services firm
My company logs tickets in the Forcepoint Data Loss Prevention support portal whenever there's an issue....
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Ict Help Desk Administrator Individual Contributor at a transportation company
I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine.
Read full review of Forcepoint Secure Web Gateway »
NikunjGodawat
Works
Customer service and support are generally satisfactory. However, there are instances where both the response time...
Read full review of Forcepoint Secure Web Gateway »
Pablo-Verdina
Sales Manager at a tech services company
It is really hard to work with their customer support. For example, unlike Fortinet where you can escalate an issue...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Regional Solutions Manager at a tech services company
We have had a good experience with customer service and support. For example, we have support from the EMEA, APAC and...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Regional Solutions Manager at a tech services company
There's no support presence in my region. Because of this clients can't access premium support.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Security Engineer at a computer software company
Customer support for Forcepoint ONE is very good because they help a lot of the time.
Read full review of Forcepoint ONE »
Badrul Hisyam Jamil
IT Manager at a financial services firm
It can be hard to contact customer service and support, and their response times and solutions can be slow and...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Senior Security Engineer at a healthcare company
I have used their support quite a bit. They are outstanding. I've been able to call them at any time that I'm here...
Read full review of Forcepoint ONE »
Arvind KR
Director at a tech consulting company
We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then,...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
Professional Services Coordinator at a tech vendor
We are often in touch with technical support. The quality comes and goes, depending on how many people they keep at a...
Read full review of Forcepoint CASB »

Review 1 of 30

Sumesh Kumar
Manager Cloud Security at a computer software company
Their support has been very good. We are quite pleased with their general capabilities. We tend to also handle issues...
Read full review of Radware Cloud WAF Service »
Alberto Guerrero
Jefe de implementaciones de Datos at a comms service provider
99% of the time they have given us fast and efficient support.
Read full review of Radware Alteon »
Gaurav-Mishra
Network Engineer at a tech vendor
It's software-only, so most of the time it works as intended. However, I did raise one request about a filter option...
Read full review of Radware Cloud WAF Service »
Wilmer Beltran
Engineer at a transportation company
Radware support saved us time developing rules for specific behaviors or issues. They have a lot of experience in this.
Read full review of Radware Bot Manager »
OMPRAKASH
Assistant Manager (Network and Cyber Security) at a manufacturing company
The support provided by Radware's Emergency Response Team is excellent. They respond promptly to any queries or...
Read full review of Radware Cloud WAF Service »
Gaurav-Mishra
Network Engineer at a tech vendor
I rate Radware support six out of 10. They have global support, so if you live in Asia, you can get support from the...
Read full review of Radware Alteon »
Samir Shah
CEO / Managing Director at a tech services company
To some extent, we are satisfied with the technical support but it can be better- it can be much better.
Read full review of Radware Alteon »
RoiNahari
CEO at a tech services company
The technical support for Radware Cloud WAF Service is excellent. They are knowledgeable, speak the technical...
Read full review of Radware Cloud WAF Service »
Bhavesh Prajapati
Associate Officer at a energy/utilities company
Support for Radware Cloud WAF Service is good; I'm using it on a daily basis and receive 24/7 support, timely...
Read full review of Radware Cloud WAF Service »
Shijir-Alt Tumurkhuyag
L2 engineer at a financial services firm
The support team responds quickly to our tickets, and I am very satisfied with their service.
Read full review of Radware Cloud WAF Service »
Kartik Pandit
Manager - SOC at a energy/utilities company
The speed and quality was good. We got a good quick turnaround time, especially in cases where we were actually under...
Read full review of Radware Cloud WAF Service »
ARMANDO CARRETO CASTRO
Monitoring specialist at a comms service provider
I rate Radware support nine out of 10. I think Radware has the best customer service, especially compared to...
Read full review of Radware Bot Manager »
Humberto Castillo
IT Infrastructure Coordinator at a transportation company
The solution’s customer service and technical support are very good. The only small problem was in the...
Read full review of Radware Alteon »
Idan Ben Nun
Network Security Specialist at a tech services company
The technical support responds quickly, but sometimes the resolution takes time.
Read full review of Radware DDoS »
Anonymous User
engineer
The technical support is very good. They are usually very fast in response, and I think they deserve a nine out of ten.
Read full review of Radware Cloud WAF Service »
Anonymous User
EVP, Chief Digital officer and head of Cybersecurity at a computer software company
We have Radware's ERT premium support which is great. We signed the highest-level SLA with Radware called ERT Premium...
Read full review of Radware Cloud WAF Service »
Anonymous User
IT Engineer at a tech services company
Their technical support from India is very good. However, when it is nighttime in India, it is a bit challenging...
Read full review of Radware Alteon »
Haris Ishaq
IT Engineer at a comms service provider
Radware's support is first class. Their responses are quick, and they are very engaging, providing assistance almost...
Read full review of Radware DDoS »
Abraham Zaldivar
CISO at a government
I rate Radware support nine out of 10. They're high quality and work fast.
Read full review of Radware Alteon »
TejasRathod
Manager - Cyber Security at a energy/utilities company
I have contacted technical support with Radware Cloud WAF Service numerous times, mainly because I am the...
Read full review of Radware Cloud WAF Service »
Anonymous User
Deputy Manager at a energy/utilities company
I have contacted Radware's technical support many times, and their quality is very good as we receive timely support...
Read full review of Radware Cloud WAF Service »
Anonymous User
Cloud Security Engineer at a financial services firm
We have contacted them a lot. When tools are new to us, there are a lot of questions. While we were doing the...
Read full review of Radware Bot Manager »
Victor López Medina
Implementation Engineer at a comms service provider
Really, I don't have a need to contact technical support. The support materials are good enough and the product works...
Read full review of Radware DDoS »
Anonymous User
Network Security Engineer at a comms service provider
I contacted their technical support regarding the SysTrack migration. Still, they could not give a proper solution as...
Read full review of Radware Alteon »
Anonymous User
Director of Research and Development at a comms service provider
We had some issues. When we opened a ticket, they responded immediately.
Read full review of Radware DDoS »
Sajid Rasheed
Senior Security Systems Engineer at a tech services company
Customer support for Radware DDoS is fine; I would rate them nine out of ten. The learning curve for Radware DDoS was...
Read full review of Radware DDoS »
Anonymous User
Director of Cybersecurity & Risk at a financial services firm
We have contacted the technical support of Radware around six times and they have resolved all of our issues...
Read full review of Radware DDoS »
Anonymous User
EVP, Chief Digital officer and head of Cybersecurity at a computer software company
I would rate their support an eight out of ten. It can be better.
Read full review of Radware Alteon »
Anonymous User
System Administrator at a comms service provider
Overall, the technical support team resolves our issues, but they take some time to understand the issues.
Read full review of Radware Cloud WAF Service »
Haris Ishaq
IT Engineer at a comms service provider
The customer service and support are excellent. Radware always goes a step beyond to make their products stand out.
Read full review of Radware Alteon »

Review 1 of 30

Technical Support

No Data Available

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