The solution is used for CASB. We can use it to secure applications, upload and download restrictions, and have granular control of applications and our website. It is very useful for us.
What is our primary use case?
What is most valuable?
It is a mature solution.
What needs improvement?
The reporting features must be improved. Zscaler has better reporting features. The product is in the development stage. It must add all the features that are available in the on-premise version.
For how long have I used the solution?
We have completed the POC of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten.
What do I think about the scalability of the solution?
The tool’s scalability is good. Our clients have more than 2,50,000 users.
How are customer service and support?
The technical support was bad before. It has improved now. Often, the support team is not available. We need to call support repeatedly.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. The tool can be deployed in three to four months. We create a new setup for employees and move from on-premise to the cloud. Forcepoint provides a tenant, and we create a policy as per our requirements.
What about the implementation team?
We deployed the solution in-house.
What was our ROI?
We see an ROI on the solution.
What other advice do I have?
I have been using the on-premise solution since 2016. I recommend the solution for small organizations. Overall, I rate the product a seven out of ten.

