Compare Forescout vs McAfee

Forescout

Based on 79 reviews.

McAfee

Based on 142 reviews.

Latest Research

Buyer's Guide

Cisco Identity Services Engine (ISE) vs. Forescout Platform

December 2025

Cisco Identity Services Engine (ISE) vs. Forescout Platform

Updated: December 2025

Sample Customers

Forescout Platform

NHS Sussex, SAP, SEGA, Vistaprint, Miami Children's Hospital, Pioneer Investments, New York Law School, OmnicomGroup, Meritrust

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at a manufacturing company
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Odai Halawani
Sr. Security Engineer at a government
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
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AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
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AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
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Benny Sumitro
GM Technical Management at a comms service provider
We are satisfied with technical support and have not had any problems with them.
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Shafeeq Syed
Specialist Network Services - Security Engineering at a pharma/biotech company
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
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AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
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Kirill Timonin
Senior Information Security Engineer at a tech services company
We have hardly needed support from the Forescout team.
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Massimiliano La Camera
Business Development Account Manager at a comms service provider
The customer service could be improved, specifically regarding direct support presence.
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Senthil_Kumar
Assistant Manager at a transportation company
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
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Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
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RobertoMarinozzi
System Engineer at a tech services company
It has very good support, it is very easy to contact the country post-selling engineer.
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Miguel Santiago
Owner at a tech services company
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
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Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
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Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
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Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at a tech services company
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at a computer software company
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
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Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
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Anonymous User
Product Manager at a tech services company
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
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Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
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Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
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Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
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Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
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Suraj Pethkar
System Administrator at a media company
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
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Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
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Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
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Review 1 of 30

Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
DavidJones7
Head of Content at a consultancy
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at a media company
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Jagdish Lomte
Founder & CEO at a consultancy
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at a financial services firm
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
RathinVaidya
Vice President (Technical) at a computer software company
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Erika Valiente
Product Manager at a computer software company
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Marketing Specialist II at a tech vendor
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Shaik Sayeed
Information Technology Solutions Manager at a tech services company
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Technology Security Consultant at a computer software company
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Cyber Security Consultant at a tech services company
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
System Engineer at a tech services company
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
JonathanChawatama
IT Security Consultant at a comms service provider
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Obaseun Awoyinfa
Security Consultant at a tech services company
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

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