Compare Fortra vs Precisely

Fortra

Based on 195 reviews.

Precisely

Based on 12 reviews.

Sample Customers

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Precisely Capacity Management

Symphony Health, Wimbledon

Precisely Optimize IDMS

British Telecom

Precisely Optimize DB2

British Telecom

Popular Solutions

GoAnywhere MFT

63 reviews

Fortra's Automate

18 reviews

Globalscape EFT

4 reviews

Precisely Assure MIMIX

1 reviews

Infogix Data360 Govern [EOL]

0 reviews

Precisely Assure QuickEDD

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Manufacturing Company

10%

Insurance Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Rob
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company
My main use case for Precisely Assure MIMIX is for a backup in case of disaster or a recovery or an outage. A quick...
Read full review of Precisely Assure MIMIX »
Anonymous User
Managing Partner at a tech vendor
I'm more familiar with Precisely Trillium because Precisely acquired Data360, which they marketed for data...
Read full review of Precisely Trillium »
Anonymous User
Data Engineer at a consultancy
I usually implement Precisely and Collibra tools for clients to enhance data quality. My main use case involves...
Read full review of Precisely Connect »
Anonymous User
Director of Information Technology at a construction company
We used Precisely Assure QuickEDD for our backups.
Read full review of Precisely Assure QuickEDD »
Delmar Assis
CEO at a tech services company
Data360 Govern is all about customer data connecting business objectives and governance needs. The main...
Read full review of Infogix Data360 Govern [EOL] »

Review 1 of 5

Customer Service

Brando Diego
System Engineer/Consultant at a tech consulting company
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
Sumit Mundik
Application Development Senior Analyst at a consultancy
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Globalscape EFT »
Haider Khan
Senior Manager at a computer software company
The customer support for GoAnywhere MFT is good.
Read full review of GoAnywhere MFT »
Max Byrd
Sr. Application Specialist Software Engineer at a computer software company
I probably contacted technical support during the initial part of the process, but I do not specifically recall those...
Read full review of GoAnywhere MFT »
Earl Diem
Sr. Manager - Performance and Automation Engineering at a financial services firm
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at a tech services company
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Akinwale Sekiteri
Managing Partner at a tech services company
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Ujjwal Mule
Data Dev Ops Engineer at a tech vendor
Technical support for GoAnywhere MFT is very helpful. Personally, I have connected with them many times for learning...
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at a tech services company
I would rate the technical support between eight to nine. They provide great help. I would rate it a nine.
Read full review of GoAnywhere MFT »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Anonymous User
Information Security Architect at a computer software company
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Riyad Chowdhury
Senior Systems Engineer at a media company
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Cloud Engineer II at a tech vendor
I did not contact technical support or customer support for GoAnywhere MFT because I did not encounter any issues.
Read full review of GoAnywhere MFT »
Mark Summers
DevOps Engineer at a tech vendor
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Fortra's Alert Logic MDR »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Tom Foale
CTO at a cloud solution provider
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Anonymous User
Cloud Engineer II at a tech vendor
I have not had a reason to contact technical support, so I cannot comment on that aspect.
Read full review of Fortra's Automate »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
Alaina Callahan
Information Technology Manager at a consultancy
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Parul Patel
Data Backup and Recovery Admin at a healthcare company
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at a media company
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »
Lilyan Pinchas
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
AnandSingh2
IT Engineer at a tech vendor
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Ravi Kumar Dake
Software Developer at a computer software company
I rate the Fortra support or customer service as a seven because the support was there every time. When we log a...
Read full review of GoAnywhere MFT »

Review 1 of 30

Rob
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company
The customer support for Precisely Assure MIMIX was good; in the beginning, it was a little shaky, taking a while to...
Read full review of Precisely Assure MIMIX »
Ganesh Subbian
System Admin at a media company
I rate the technical support an eight out of ten.
Read full review of Precisely Assure MIMIX »
Anonymous User
Data Analytics Consultant at a computer software company
We would do the technical support for systems that we developed, although if it was a problem that was not solvable...
Read full review of Infogix Data360 Analyze [EOL] »
Anonymous User
Managing Partner at a tech vendor
The support for Precisely Trillium was decent, and Precisely is a big company with around 2,500 employees at that...
Read full review of Precisely Trillium »
Delmar Assis
CEO at a tech services company
Their technical support is amazing. There are no issues in getting correct support from them. It is very easy to get...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Database Administrator at a tech services company
It is okay. I would rate them a little bit above average. Some of the support resources they have are very good, and...
Read full review of Precisely Assure MIMIX »
Anonymous User
Managing Director
Good – quick turn around and follow up if issues are not resolved immediately.
Read full review of Trillium Quality »
Delmar Assis
CEO at a tech services company
This is one of the best technical support groups that I have dealt with. Infogix support stands out in terms of...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Program Manager at a computer software company
I was in touch with their technical support. I would rate them a four out of five.
Read full review of Precisely Assure QuickEDD »
Anonymous User
Director of Information Technology at a construction company
The solution’s technical support team was very responsive.
Read full review of Precisely Assure QuickEDD »
Anonymous User
Data Engineer at a consultancy
My company has direct contact with Precisely, so issues get resolved quickly. However, there are sometimes version...
Read full review of Precisely Connect »

Review 1 of 11

Technical Support

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