Compare Fortra vs Precisely

Fortra

Based on 195 reviews.

Precisely

Based on 12 reviews.

Sample Customers

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Precisely Capacity Management

Symphony Health, Wimbledon

Precisely Optimize IDMS

British Telecom

Precisely Optimize DB2

British Telecom

Popular Solutions

GoAnywhere MFT

64 reviews

Fortra's Automate

17 reviews

Globalscape EFT

4 reviews

Precisely Assure MIMIX

2 reviews

Infogix Data360 Govern [EOL]

0 reviews

Precisely Assure QuickEDD

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

19%

Insurance Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
IT Manager at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Rob
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company
My main use case for Precisely Assure MIMIX is for a backup in case of disaster or a recovery or an outage. A quick...
Read full review of Precisely Assure MIMIX »
Anonymous User
Managing Partner at a tech vendor
I'm more familiar with Precisely Trillium because Precisely acquired Data360, which they marketed for data...
Read full review of Precisely Trillium »
Anonymous User
Data Engineer at a consultancy
I usually implement Precisely and Collibra tools for clients to enhance data quality. My main use case involves...
Read full review of Precisely Connect »
Anonymous User
Director of Information Technology at a construction company
We used Precisely Assure QuickEDD for our backups.
Read full review of Precisely Assure QuickEDD »
Delmar Assis
CEO at a tech services company
Data360 Govern is all about customer data connecting business objectives and governance needs. The main...
Read full review of Infogix Data360 Govern [EOL] »

Review 1 of 5

Customer Service

Nayan More
Senior Cloud Engineer at a construction company
I have not contacted technical support regarding GoAnywhere MFT, but I have technical support available.
Read full review of GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at a tech services company
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Earl Diem
Sr. Manager - Performance and Automation Engineering at a financial services firm
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of GoAnywhere MFT »
AvinashJadhav
Associate Principal at a tech vendor
I would rate the technical support for GoAnywhere MFT an eight out of ten.
Read full review of GoAnywhere MFT »
Ishant Singh
Website Developer at a computer software company
I have contacted their customer support, but they are quite busy and reply in approximately three to four days. The...
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at a healthcare company
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Stephen Whigham
Senior PBM Systems Administrator at a pharma/biotech company
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of GoAnywhere MFT »
SumeshGansar
Senior Lead-Product Marketing at a tech vendor
I have contacted the customer support of GoAnywhere MFT quite a few times. The customer support team is very kind and...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Daniel Agoa
Account Manager at a tech vendor
The support for GoAnywhere MFT becomes excellent when you become a customer. The support is impressive and they...
Read full review of GoAnywhere MFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Fortra's Automate »
Angie Finnell-French
Business Intelligence Developer at a retailer
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
The reason for my rating of eight in technical support is that while they were able to handle issues, there were...
Read full review of Fortra's Automate »
Alex Alexandre
system administrator at a financial services firm
Technical support is great. They are very responsive and they know their product.
Read full review of Fortra's Alert Logic MDR »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Sushruth Ram
Product Management Consultant at a consultancy
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Anonymous User
Assistant IT Manager at a manufacturing company
I can reach the support team easily via email or phone calls. The resolution process varies depending on the...
Read full review of Fortra's Automate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Robert Girth
Chief Technology Officer at a transportation company
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Bill Dougherty
CISO at a healthcare company
I haven't personally contacted technical support, but as far as I know, we've had no issues with it.
Read full review of GoAnywhere MFT »
Alaina Callahan
Information Technology Manager at a consultancy
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »

Review 1 of 30

Rob
Cyber Security Team/Governance, Risk, Compliance at a manufacturing company
The customer support for Precisely Assure MIMIX was good; in the beginning, it was a little shaky, taking a while to...
Read full review of Precisely Assure MIMIX »
Delmar Assis
CEO at a tech services company
This is one of the best technical support groups that I have dealt with. Infogix support stands out in terms of...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Data Engineer at a consultancy
My company has direct contact with Precisely, so issues get resolved quickly. However, there are sometimes version...
Read full review of Precisely Connect »
Delmar Assis
CEO at a tech services company
Their technical support is amazing. There are no issues in getting correct support from them. It is very easy to get...
Read full review of Infogix Data360 Govern [EOL] »
Anonymous User
Managing Partner at a tech vendor
The support for Precisely Trillium was decent, and Precisely is a big company with around 2,500 employees at that...
Read full review of Precisely Trillium »
Anonymous User
Managing Director
Good – quick turn around and follow up if issues are not resolved immediately.
Read full review of Trillium Quality »
Anonymous User
Director of Information Technology at a construction company
The solution’s technical support team was very responsive.
Read full review of Precisely Assure QuickEDD »
Ganesh Subbian
System Admin at a media company
I rate the technical support an eight out of ten.
Read full review of Precisely Assure MIMIX »
Anonymous User
Data Analytics Consultant at a computer software company
We would do the technical support for systems that we developed, although if it was a problem that was not solvable...
Read full review of Infogix Data360 Analyze [EOL] »
Anonymous User
Program Manager at a computer software company
I was in touch with their technical support. I would rate them a four out of five.
Read full review of Precisely Assure QuickEDD »
Anonymous User
Database Administrator at a tech services company
It is okay. I would rate them a little bit above average. Some of the support resources they have are very good, and...
Read full review of Precisely Assure MIMIX »

Review 1 of 11

Technical Support

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