Compare Fortra vs SonicWall

Fortra

Based on 195 reviews.

SonicWall

Based on 295 reviews.

Latest Research

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

February 2026

SonicWall Capture Advanced Threat Protection vs. Digital Guardian

Updated: February 2026

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

February 2026

SonicWall Email Security vs. Fortra's Clearswift Secure Email Gateway

Updated: February 2026

Buyer's Guide

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

February 2026

Fortra's Clearswift Secure Email Gateway vs. SonicWall Email Security

Updated: February 2026

Buyer's Guide

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

February 2026

Digital Guardian vs. SonicWall Capture Advanced Threat Protection

Updated: February 2026

Sample Customers

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra's Agari

NACHA

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

63 reviews

18 reviews

4 reviews

14 reviews

9 reviews

22 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Sr.Engineer at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Dhananjay Kumar
IT Developer at a outsourcing company
I rate the technical support for GoAnywhere MFT at 8.5 out of 10. The lower score is because I don't have access at...
Read full review of GoAnywhere MFT »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
Max Byrd
Sr. Application Specialist Software Engineer at a computer software company
I probably contacted technical support during the initial part of the process, but I do not specifically recall those...
Read full review of GoAnywhere MFT »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Jayamahavarshini S
Software Engineer Intern at a university
I struggled initially while setting the automation process, and at that time I needed customer support. There is live...
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at a tech services company
I contacted the technical support for Fortra's Automate once, and they are very knowledgeable about their product and...
Read full review of Fortra's Automate »
BahatiAsher Faith
Software Developer at a tech vendor
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Jane Rachma Kiniti
IT Project Manager at a retailer
I would rate the technical support an eight out of ten.
Read full review of Fortra's Automate »
Alejandro Parro Jr.
Presales Engineer at a comms service provider
The technical support is good.
Read full review of GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at a tech services company
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of GoAnywhere MFT »
Mark Summers
DevOps Engineer at a tech vendor
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
System Administrator
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we...
Read full review of Fortra's Automate »
Anonymous User
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Swaroop Shivoji
Technical Lead at a tech vendor
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Sacha Lostun
Systems Analyst at a tech services company
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Robert Girth
Chief Technology Officer at a transportation company
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
John Mwangi
Sr Software Engineer at a consultancy
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Riyad Chowdhury
Senior Systems Engineer at a media company
I have not contacted the technical support.
Read full review of Fortra's Alert Logic MDR »
Sushruth Ram
Product Management Consultant at a consultancy
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Lilyan Pinchas
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at a pharma/biotech company
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Koffi Martial Assouman
Pre-Sales Support Engineer at a tech services company
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Anonymous User
Assistant System Engineer at a tech vendor
I would give Fortra's Automate around eight out of ten for support. It is solid for practical automation, especially...
Read full review of Fortra's Automate »

Review 1 of 30

Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
Mahendra Basera
Sr.Engineer at a financial services firm
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
JayPrajapati
Senior Network Security Engineer at a tech services company
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
AshishSingh12
Presales Consultant Cybersecurity at a tech services company
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Alan O'Kelly
Manager, Business Operations & Senior Project Manager at a construction company
The customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
Mahendra Basera
Sr.Engineer at a financial services firm
The technical support from SonicWall is helpful and responsive. I would rate their support as a 5 out of 10.
Read full review of SonicWall Email Security »
Sumesh Panikkar
Senior IT Infrastructure Engineer at a construction company
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Robbie Dunn
Senior Escalation Engineer at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
Bruce Bower
President at a tech services company
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
PratapNegi
Head of Information Technology at a construction company
Initially, we faced multiple challenges with support. The support personnel do not respond on the web portal. They...
Read full review of SonicWall Netextender »
Swapnil Kulkarni
System Administrator at a manufacturing company
The support was good from both our AMC team and the OEM. We get good support. I would give it a seven out of ten.
Read full review of SonicWall NSa »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Anonymous User
IT Infrastucture - Cloud Admin at a tech company
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Anonymous User
Network & System Engineer at a construction company
Technical support is good.
Read full review of SonicWall NSa »
Anonymous User
Director Comercial at a tech services company
It is always there when we need it. They have a very good service.
Read full review of SonicWall NSa »
Benjamin Nierman
President at a consultancy
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Hector Lopez
IT and Project Manager at a tech services company
When we have gone to the vendor for support, I don't think that the quality was very good. I would rate the vendor...
Read full review of SonicWall NSa »
Harvey Halasan
IT Staff at a university
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Anonymous User
VP of IT at a tech services company
Technical support is good. We have no issues with the technical support.
Read full review of SonicWall TZ »
Manoj-Chauhan
Manager IT at a computer software company
The customer support for SonicWall NSv is pretty good.
Read full review of SonicWall NSv »
Julio Caceres
Sales Manager at a non-profit
I have used the SonicWall support portal. I mainly use it for firewall issues. It's pretty good and very accessible.
Read full review of SonicWall Capture Client »
Hesdi Triantono
Product Manager at a tech services company
In the market, we categorize competitors by price range. In the lower price segment, we compete with Kaspersky and...
Read full review of SonicWall Capture Client »
Svein Jensen
Senior Engineer at a comms service provider
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Niranjan Prajapati
Pre Sales at a tech services company
I rate the technical support provided by SonicWall a perfect ten out of ten.
Read full review of SonicWall NSSP »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Anonymous User
DPO - Especialista em Proteção de Dados at a tech services company
We don't like the technical support much. There is a long wait time to get a response.
Read full review of SonicWall TZ »
Rajendra Burla
Manager IT/ System Administrator/ Network Administrator at a financial services firm
Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide...
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at a tech services company
The technical support is very good.
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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