Compare Freshworks vs SkyKick

Freshworks

Based on 121 reviews.

SkyKick

Based on 1 review.

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

SkyKick Cloud Manager

Arterian

Popular Solutions

Freshdesk

14 reviews

Freshservice

8 reviews

Freshdesk Omni

15 reviews

SkyKick Cloud Manager

0 reviews

Top Industries

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Construction Company

18%

Comms Service Provider

13%

Outsourcing Company

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Anonymous User
Owner

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Review 1 of 1

Customer Service

Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
Read full review of Freshservice »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
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SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
I would rate their support as a seven out of ten.
Read full review of Freshsales »
BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
TusharGoel
Cloud Engineer at TO THE NEW Digital
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
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Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
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ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Stewart Ategeka
Project Manager at EzyAgric
The customer support for Freshdesk Omni is awesome.
Read full review of Freshdesk Omni »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
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Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
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reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
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Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
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Review 1 of 30

Anonymous User
Owner
I've contacted technical support in the past. They are good. I found them to be helpful and responsive.
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Review 1 of 1

Technical Support

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