Compare GEP Worldwide vs SAP

GEP Worldwide

Based on 13 reviews.

SAP

Based on 1695 reviews.

Latest Research

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

September 2026

SAP Ariba Procurement vs. GEP SMART

Updated: September 2026

Buyer's Guide

GEP SMART vs. SAP Ariba Procurement

September 2026

GEP SMART vs. SAP Ariba Procurement

Updated: September 2026

Sample Customers

GEP SMART

Exxon Chevron Macys

SAP Ariba Procurement

Colorado Department of Transportation (CDOT)

SAP Fieldglass

Abbott Labs, Lexmark, American Electric Power, RioTinto, Campbell's, VMware, Cummins, Visa, Chevron, Siemens

SAP Ariba Contracts

Colorado Department of Transportation

SAP Integrated Business Planning

Microsoft, Corning, Monsanto

Popular Solutions

GEP SMART

0 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

46 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Financial Services Firm

15%

Outsourcing Company

14%

Manufacturing Company

Construction Company

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

Anonymous User
Manager Strategy, Resource, and Supply Chain at a energy/utilities company
Technical support is pretty good. It got better once we got a steady-state customer service representative. The...
Read full review of GEP SMART »
Anonymous User
Sr. Manager, Procurement & Systems Support at a media company
They're constantly updating, which is good. We also have a bi-weekly call and whenever there are release notes we...
Read full review of GEP SMART »
Anonymous User
Director, Supply Chain / Design & Construction Technology at a hospitality company
We reach out to tech support. Sometimes we'll reach out to our relationship manager or the tech lead for the given...
Read full review of GEP SMART »
Anonymous User
Sr. Contracts Engineer at a energy/utilities company
They have an excellent technical support team. We have a biweekly meeting with the technical team, where they capture...
Read full review of GEP SMART »
Anonymous User
Sourcing Manager at a consultancy
We are in touch with the GEP team every two weeks to discuss various topics including usage, bugs, and enhancements....
Read full review of GEP SMART »
Anonymous User
Contracts Administrator, Supply Management at a energy/utilities company
Overall, SMART's technical support is slow. There has been a lot of miscommunication. There's a time barrier with a...
Read full review of GEP SMART »
Anonymous User
Procurement Analytics Manager at a manufacturing company
I deal with both first-tier tech support and our account manager. We filter a lot of our requests and information...
Read full review of GEP SMART »
Sheila Bridge
Senior Director at True Value
Support is very responsive. When we reach out to them, they're very easy to work with and they're very conscientious...
Read full review of GEP SMART »
Anonymous User
Senior Legal Specialist at a healthcare company
The team that we work with weekly, our customer support team, is amazing. They're very responsive. We go over what...
Read full review of GEP SMART »
Reviewer57736
Senior Manager at a outsourcing company
They help us manage the technical support. Customer service and technical support are relatively closely linked.
Read full review of GEP SMART »
Anonymous User
Executive Vice President, Head of Procurement at a media company
They are responsive. As soon as we send something, they acknowledge it. There have been a few things that have...
Read full review of GEP SMART »
Anonymous User
Senior Product Manager at a university
I would give GEP support a 10 out of 10. They do a fantastic job and are very responsive. If there are escalations,...
Read full review of GEP SMART »

Review 1 of 12

Jayarami Reddy Pujeri
ERP Head at a manufacturing company
SAP's technical support used to be good but has become very unresponsive.
Read full review of SAP Business One »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
We only needed technical support when we wanted to integrate the system with Microsoft Teams. We had some issues, so...
Read full review of SAP SuccessFactors Learning »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
With SAP Business One, support is mostly delivered by partners. SAP doesn't deliver direct support. Established...
Read full review of SAP Business One »
Fachlul Infithar
IT PMO at a financial services firm
We got the principal support from SAP. We also have support from a business partner to do all the implementation and...
Read full review of SAP HCM »
Nitesh Agrawal
Director & Co Owner at INFRABEAT TECHNOLOGIES PVT LTD
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Business Data Cloud »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The technical support is good and they were very helpful.
Read full review of SAP HANA »
Hatem Mohamed Nageeb Salama
Senior Sales and Presales Director at a tech services company
The SAP technical support is very poor. We don't rely on SAP support; we always rely on the partner. They hire very...
Read full review of SAP Business One »
Shady Mogawer
IT Manager at Arabian Cement Company
Every time we need technical support, we take the help of a local consultant.
Read full review of SAP ERP »
Eury Reyes P
Analista sr. de procesos de transformación digital at a consumer goods company
I would rate SAP support a seven. In my experience, the level of support can vary depending on the customer’s...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
MarinusEber
Partner at PricewaterhouseCoopers
Their technical support team is quite responsive but we are so deep in the details that we are really challenging...
Read full review of SAP Signavio Process Manager »
Yasir Khalid
Project Manager at BSF
I would rate the technical support a seven out of ten.
Read full review of SAP Business Data Cloud »
Dinesh Kumar
IT & SAP Head at kudos chemie limited
We are receiving technical support from a local team here from India.
Read full review of SAP S/4HANA »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Master Data Governance »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Suresh Yadav
Consultant at Astra Industrial Group
We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've...
Read full review of SAP S/4HANA Cloud »
NormanGarnett
Managing Director at Global Information Technology Corporation
The rating of the customer service for SAP S/4HANA Cloud does not differ from SAP in general; it is a multi-level...
Read full review of SAP S/4HANA Cloud »
Yacov Elgad
Head of Data Delivery at Teva Pharmaceuticals
SAP is a very big company that has billions of dollars in revenue. They always give you the best people if you pay....
Read full review of SAP Business Data Cloud »
Anonymous User
SAP MDG Consultant at a tech services company
We have technical support for our company. We can open tickets if we run into issues. Typically, it takes two to...
Read full review of SAP Master Data Governance »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal [EOL] »
Anonymous User
senior cCo-Founderonsultant at a computer software company
The solution's support takes a lot of time to resolve an issue after the user opens the ticket with the technical...
Read full review of SAP Signavio Process Manager »
VINCENTWU
Project Manager at Inventec
We receive technical support from a third party. Their service is rated a ten out of ten.
Read full review of SAP HANA Enterprise Cloud »
reviewer19610421
Business manager at a non-tech company
They provide outstanding customer support services.
Read full review of SAP Signavio Process Manager »
Anonymous User
Data Architect at a pharma/biotech company
I did not use technical support.
Read full review of SAP PowerDesigner »
Anonymous User
Solution Architect at a energy/utilities company
In terms of technical support for SAP SuccessFactors, the process involves raising incidents, escalations, and...
Read full review of SAP SuccessFactors Learning »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Business Technology Platform »
Salah Abdeldayem
Country Manager - Saudi Arabia at Misr Commercial Services Ltd
We haven't had any critical issues. However, we have received good support overall. We haven't really dealt with any...
Read full review of SAP HANA »
Anonymous User
Technical Manager at a retailer
Our technical support is through a value added reseller.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
HCM Team Lead at a tech services company
I give technical support 2.5/5. It takes too long to fix issues and the impact on our business is often...
Read full review of SAP SuccessFactors »
Venkata CH
Technical Manager at Vupico
The solution's technical support is good.
Read full review of SAP BW4HANA »

Review 1 of 30

Technical Support

No Data Available

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