| Senior Product Manager at a university with 10,001+ employees | 5.0 | We leverage GEP SMART for upstream sourcing, contracts, and spending, achieving digital transformation with AI/ML and streamlined reporting. The system is stable with great support. I'd like continued investment in analytics, and advise process reevaluation for new users. |
| Sourcing Manager at a consultancy with 10,001+ employees | 4.5 | We use GEP SMART for project reporting, sourcing, and contracts, enhancing our procurement with improved efficiency, savings, and transparency. Although user-friendly, it needs training, and better multi-language support, especially for supplier manuals. |
| Sr. Contracts Engineer at a energy/utilities company with 501-1,000 employees | 3.5 | I value GEP SMART for its sourcing and tendering capabilities. Although setup was easy, we encounter synchronization issues with Oracle for supplier data and face challenges using its full end-to-end solution due to existing internal systems. |
| Director, Supply Chain / Design & Construction Technology at a hospitality company with 5,001-10,000 employees | 4.0 | I rate SMART by GEP an 8/10. It saves significant time on RFPs and diversity spend reporting. GEP's responsiveness to customer feedback and continuous improvements, like addressing initial usability issues, makes it a valuable, evolving tool. |
| Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees | 4.0 | We appreciate GEP SMART's central contract repository and digital transformation for our procurement. However, its search capabilities, fragmented architecture, and GEP's internal data/quality processes are poor. Implementation felt like testing, though GEP's excellent support team often compensates for product flaws. |
| Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees | 4.5 | I use GEP SMART for source-to-contract, appreciating its monthly spend data, automated contract alerts, and streamlined RFPs. Its ease of use and unified platform deliver significant ROI, though I'd like more AI for contract automation. |
| Senior Director at True Value | 4.0 | I primarily use this for sourcing, supplier management, and spend analysis. It centralizes data, simplifies RFPs, and aids vendor evaluation. I appreciate the ease of use and support, but desire more standard templates and improved in-system document creation. |
| Senior Manager at a outsourcing company with 10,001+ employees | 4.0 | We use GEP for purchase-order invoicing and spend management, valuing its unified platform, improved visibility, and intuitive access for digital transformation. While generally strong, I desire more control over master data and smoother integration with their new customer success team. |
