Conga Contract Lifecycle Management (CLM) vs GEP SMART comparison

Why PeerSpot?

Conga and GEP Worldwide are both solutions in the Contract Management Software category. Conga is ranked #1 with an average rating of 7.9, while GEP Worldwide is ranked #8. Additionally, 97% of Conga users are willing to recommend the solution, compared to 100% of GEP Worldwide users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Conga Contract Lifecycle Management (CLM) and GEP SMART based on real PeerSpot user reviews.

Find out in this report how the two Contract Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Conga Contract Lifecycle Management (CLM) vs. GEP SMART Report (Updated: September 2026).

Buyer's Guide

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

September 2026

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Helped 916,771 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sakshi Thakur

Senior Manager at a legal firm with 1,001-5,000 employees

Automation has transformed complex contract lifecycles and now supports high-volume workflows

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

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it_user1709418

Senior Product Manager at a university with 10,001+ employees

Doesn't require a background in analytics to run reports

SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ease of use and its ability to change the code when something in the main process or core process changes. The ease of use is really good."

"From a technical perspective, developers can easily create bots and get things done with this tool."

"The most valuable feature is the conversion of PDF Invoices to CSV and to PDF Boxes."

"I would rate Automation Anywhere overall a nine out of ten."

"Having no restriction for any single programming language is very useful."

"One of the benefits my organization has seen from these features is productivity in two ways: I am able to save a lot of time because of the automation, I do not need manual intervention anymore as manual intervention has been cut down by ten to fifteen percent, and the productivity gains have been substantial."

"In one of the use cases, we used to have around 300 tickets per month which has been reduced to almost zero now."

"The most valuable feature is the object cloning."

More Automation Anywhere pros

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization or my work by making the whole contract process much faster and much more organized."

"The automation and document generation in Conga Contract Lifecycle Management (CLM) have made things easier for my team, saving time and reducing errors."

"Conga Contract Lifecycle Management (CLM) positively impacted my organization because we did not have to manually enter customer details such as their name, where they work, or their address."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization as it is faster compared to others."

"Because of these processes, the customer can send out thousands of contracts in one go instead of creating them and having a lot of people appointed to do this job, and it is a one-person job now."

"The valuable aspects are ease and speed."

"Conga Contract Lifecycle Management (CLM) has delivered measurable improvements in both time and cost savings for our organization, significantly reducing manual processing time, shortening contract turnaround times from days to hours, minimizing compliance risk, and improving overall operational efficiency and resource utilization."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by making the contract lifecycle easier for customers when quotes get created."

More Conga Contract Lifecycle Management (CLM) pros

"I have seen that the sourcing process in GEP SMART is easier than in Oracle, SAP, etc."

"Through using GEP, we've been able to gain respect; the other departments in our company have come to rely upon us even more, and we have become a more trusted department within the company, among our peers, because we can speak to their spend at greater depth."

"The sourcing module is a place we can always go to find all the information we submitted to a vendor and what they submitted back to us, and it is really meaningful and effective in getting that information out to the vendors."

"The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well."

"It's really simple to use. That's one of the reasons we chose GEP over some of the others. It's very Google-like. On the homepage, you just type whatever you need. And there are tabs that can come up if you're looking for a certain word or phrase..."

"From a contract perspective, in my opinion, SMART has improved things a hundred-fold."

"The fact that GEP is a single, unified software platform for our whole organization certainly unifies the information in one place."

"Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust."

More GEP SMART pros

Cons

"We would like to see more options for merging and un-merging PDFs. More flexibility there would be good. We've figured out ways around this and, using their software, we've been able to do everything we wanted to do. It just took a bit more time to do it. We were on version 10.5 and in their Bot Store they actually had a bot that did exactly what we wanted to do, but it was for Version 11.0."

"I would like to have the ability to schedule bots by whichever one is available."

"I want the tool to be more stabilized. After three or four hours, the navigation keeps changing. We will be running error handling for 8,000 process and the system will fail. We need it to be more stable."

"Their license model needs to be improved. The biggest issue for me is that the license is tied to a person, and it is not something that I can pass if I want to use it for the first five hours and pass it on to you for the next five hours and so on. When we automate, the license is tied to me, and if you or somebody else needs to use that license, as a COE administrator, I need to transfer the license from person A to person B. This is something that I have always told them that should not be this way because you want to utilize your licenses effectively."

"Web automation capability needs to be improved."

"What we currently have with Fortress IQ needs to mature more, and I say this since people spend weeks creating PDDs documentation."

"Training is good and interactive but the final certification exam is very tough and it requires in-depth practical knowledge."

"I would like to see a lot around API integration going forward, like the ability for other systems to talk to the AI better by opening it up. I would like to see more chatbots or anything in the journey of making it truly immersive for human workers working with these bots."

More Automation Anywhere cons

"Conga Contract Lifecycle Management (CLM) can sometimes feel slow, so I think additional strong real-time collaboration tools during negotiation and smoother integration with non-sales systems would also be helpful."

"I cannot say Conga Contract Lifecycle Management (CLM) is stable. Sometimes it throws some issues."

"I believe Conga Contract Lifecycle Management (CLM) should improve by including e-sign directly in the CLM without a third-party integration."

"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."

"The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types."

"The user interface can sometimes feel complex for new users and may require additional training."

"I rate Conga Contract Lifecycle Management (CLM) a seven due to issues I experience during document generation, specifically when newly generated quotes do not download correctly, causing replication of previous quotes, which can be frustrating and problematic in client interactions."

"I chose a nine because sometimes I feel that opening Conga Composer feels a bit heavy, and occasionally I need to refer to additional documents to complete specific tasks, which is the only reason preventing a perfect score."

More Conga Contract Lifecycle Management (CLM) cons

"The loading of the contracts could be a little bit easier."

"I want to see continued investment in analytics and reporting."

"Quite frankly, we're tired of informing GEP. They should be scrubbing from the left and right and from top to bottom to make sure that anything that they're releasing is fully tested."

"There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module."

"Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless."

"We definitely have some asks for enhancements. One of the big ones we'd like to see is what we call "drag-and-drop." If I have an email that I want to maintain in the SMART record for whatever reason — for example, it has supporting information in it — I would love to be able to just drop that into the notes and attachments section without having to save it as a PDF and then upload it."

"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."

"We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result."

More GEP SMART cons

Pricing and Cost Advice

"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."

"Our advice is that anybody interested in this product should negotiate product bundles in order to reduce the cost of installation and setup."

"More than 40 to 50 percent of the IT budget will be for the cost of automation projects in the coming years since these projects enhance operations add value."

"With the rebate processing automation that we did, it has provided us a savings of around an hour or two a person on a daily basis, which is quite a lot of savings."

"The solution's pricing is pretty decent."

"Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well."

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

"Automation Anywhere might have a higher upfront cost than some competitors, but its extensive features and seamless integration with other tools can save organizations money in the long run."

More Automation Anywhere pricing and cost advice

Information not available

"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."

"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

12%

Manufacturing Company

11%

Manufacturing Company

13%

Computer Software Company

11%

Legal Firm

10%

Outsourcing Company

Financial Services Firm

15%

Manufacturing Company

13%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	86
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	25

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?

Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.

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What needs improvement with Conga Contract Lifecycle Management (CLM)?

Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...

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What is your primary use case for Conga Contract Lifecycle Management (CLM)?

My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Conga Contract Lifecycle Management (CLM)

October 2026

Conga Contract Lifecycle Management (CLM) report

Download Conga Contract Lifecycle Management (CLM) product report

Buyer's Guide

GEP SMART

October 2026

Download GEP SMART product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

The Apttus Intelligent Cloud, Conga CLM AI

SMART by GEP

Interactive Demo

Automation Anywhere

Demo not available

Conga

Demo not available

GEP Worldwide

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Apttus enhances sales and contract management by automating quote generation, pricing, and product configuration. Valued for its robust contract lifecycle management, it integrates seamlessly with ERP and CRM systems. Users report streamlined workflows, improved collaboration, and increased accuracy, boosting operational efficiency.

Conga

GEP SMART is a comprehensive procurement platform offering a centralized contract repository, intuitive spend analytics, and AI-driven opportunity identification.

GEP SMART provides a user-friendly interface that enhances procurement transparency and efficiency. It accommodates electronic signatures, supports streamlined project management, and enables effective regulatory compliance. Its flexibility and consistent advancements improve user experience, accessible to those without extensive IT expertise. While challenges exist in supplier management scope and search functions, improvements are needed in contract handling and data integrity.

What are GEP SMART's key features?

Centralized Contract Repository: Easy access and management of contracts.
Intuitive Spend Analytics: In-depth analysis for better decision-making.
User-friendly Interface: Simplified navigation with efficient reporting.
Electronic Signatures: Streamlined procurement processes with digital verification.
AI Tools: Assists in opportunity identification and data consolidation.

What benefits do users gain from GEP SMART?

Enhanced Transparency: Improved visibility across procurement activities.
Streamlined Procurement: Efficient handling of RFQs, RFPs, and RFIs.
Improved Compliance: Supports adherence to regulatory requirements.
Cost Efficiency: Reduces unnecessary data entry and streamlines system configurations.
Flexibility: Consistent updates and enhancements improve the overall experience.

Organizations across industries implement GEP SMART for procurement activities such as sourcing, contract management, and spend analysis. They utilize its SaaS capabilities to facilitate sourcing events and manage contract lifecycles without needing full P2P integration. The platform is used to report on spend, diversity, and savings, ensuring efficient procurement processes.

GEP Worldwide

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix

Exxon Chevron Macys

Buyer's Guide

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

September 2026

Free Report: Conga Contract Lifecycle Management (CLM) vs. GEP SMART

Find out what your peers are saying about Conga Contract Lifecycle Management (CLM) vs. GEP SMART and other solutions. Updated: September 2026.

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