Conga Contract Lifecycle Management (CLM) vs GEP SMART comparison

Conga and GEP Worldwide are both solutions in the Contract Management Software category. Conga is ranked #1 with an average rating of 7.9, while GEP Worldwide is ranked #8. Additionally, 97% of Conga users are willing to recommend the solution, compared to 100% of GEP Worldwide users who would recommend it.

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Executive Summary

We performed a comparison between Conga Contract Lifecycle Management (CLM) and GEP SMART based on real PeerSpot user reviews.

Find out in this report how the two Contract Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Conga Contract Lifecycle Management (CLM) vs. GEP SMART Report (Updated: June 2026).

Buyer's Guide

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

June 2026

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Helped 904,748 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sakshi Thakur

Senior Manager at a legal firm with 1,001-5,000 employees

Automation has transformed complex contract lifecycles and now supports high-volume workflows

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

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it_user1709418

Senior Product Manager at a university with 10,001+ employees

Doesn't require a background in analytics to run reports

SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They provide the solutions to our issues."

"One of the most valuable features is object cloning, the ability to get into websites and do things faster."

"Within less time than it used to take, we can automate a complete Apex task."

"The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application."

"For me, the best feature of Automation Anywhere is that it is totally cloud-based. We do not need to set up anything in VMs or other machines. It can directly work on the cloud."

"It has allowed us to generate additional revenue without having to hire additional people."

"I have seen a return on investment with Automation Anywhere, as we have achieved a value of 10 million for a single process in one year, helping that team to accelerate more and bring value to the organization."

"From a developer perspective, the user interface is user-friendly and easy to use."

More Automation Anywhere pros

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by automating contract generation."

"After they shifted from manual work to automation, their sales, business, and revenue have all increased."

"Conga Contract Lifecycle Management (CLM) has delivered measurable improvements in both time and cost savings for our organization, significantly reducing manual processing time, shortening contract turnaround times from days to hours, minimizing compliance risk, and improving overall operational efficiency and resource utilization."

"The overall process of contract review, which used to take at least two weeks, has reduced to a couple of days now, including all the communications and internal discussions, representing a huge improvement."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by making the contract lifecycle easier for customers when quotes get created."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing errors that we encountered when we were using a third-party tool for document generation."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization because I can store the terms and conditions between the two parties in the template, and I can share product-related data with the two parties to store prices and other relevant information."

"Conga Contract Lifecycle Management (CLM) has impacted my organization positively as we use this CLM tool whenever a client has a requirement, making it very helpful to build the requirements."

More Conga Contract Lifecycle Management (CLM) pros

"The fact that GEP is a single, unified software platform for our whole organization certainly unifies the information in one place."

"There are additional time savings in managing communications. If you have an open RFP and there are questions, you can manage all of the questions and answers in the thread inside that RFP. All the suppliers will get any notifications that you want them to get, and everything is within the body of the RFP so you don't have to worry about things in email, outside of the system."

"The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place."

"In terms of ease of use, GEP has done a lot of work through its enhancements over the years to make the user experience more intuitive. There is a more standard-Amazon-like experience, where manuals and tutorials are not really required, simply because the user experience and what's on the screen are pretty intuitive."

"Their tool has become a much better tool over the years."

"The most valuable features are the sourcing and tendering processes."

"The sourcing module is a place we can always go to find all the information we submitted to a vendor and what they submitted back to us, and it is really meaningful and effective in getting that information out to the vendors."

"We have absolutely seen ROI; we track all of our savings, but it allows us to do a lot more."

More GEP SMART pros

Cons

"Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool."

"Sometimes, in Automation Anywhere, the recording process takes longer when capturing tasks on websites or applications, and there can be internal errors."

"I would also like to see better communication with their customer success teams. It often takes longer than expected when we submit requests for help or come across a problem we want to resolve. While I can appreciate that it sometimes takes a while to get the appropriate answer, it would be nice to be in constant communication about where they are in the process."

"In the control room, the manual bot update should be looked at."

"For any tool, we have to consider that the evolving AI space is rapidly changing, and I believe Automation Anywhere can enhance its offerings to keep pace with developments in the AI sector, which presents a lot of room for improvements, but overall it is working well for us."

"Migration is probably our biggest challenge. When we were trying to do the migration to the new version, it was a little bit painful. We didn't have that many bots, and I can't imagine the level of effort that some of the bigger customers have to put in for that. The product is stable, but moving from one release to the other was the issue."

"On the document automation side, the document learning features are not as robust as one would expect them to be. When I am doing document automation and a document fails due to low confidence in populating a field, it requires manual correction."

"It has been challenging integrating Automation Anywhere with other solutions, due to all of the controls, as we are a bank."

More Automation Anywhere cons

"There were many bugs with Conga Contract Lifecycle Management (CLM) application that could be improved."

"I believe Conga Contract Lifecycle Management (CLM) should improve by including e-sign directly in the CLM without a third-party integration."

"Sometimes I feel that the generation of templates in Conga Contract Lifecycle Management (CLM) is slow or it breaks somewhere."

"I have not used Conga Contract Lifecycle Management (CLM) deeply, but I know that document generation still has some improvements that need to be implemented."

"Conga Contract Lifecycle Management (CLM) can be improved because, as it is a managed package, it has certain restrictions."

"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."

"Conga Contract Lifecycle Management (CLM) is a powerful platform, but there are a few areas where improvements could enhance the user experience."

"I have noticed there are very few help articles and knowledge-based documents available, making it a bit tricky for new users to onboard onto the platform."

More Conga Contract Lifecycle Management (CLM) cons

"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."

"While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us."

"The manuals, especially the ones for the suppliers, are currently available only in English. If these can also be translated into different languages, that would be excellent."

"There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that."

"Tech support could use a little bit more work."

"We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side."

"We had 50,000-plus contracts in Ntracts that had to be migrated to SMART. It was a big ask and it went horribly wrong, and we ended up having to do a second migration."

"We didn't like their dashboard initially, but they responded to that very well."

More GEP SMART cons

Pricing and Cost Advice

"In terms of pricing, this is a good product."

"In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere."

"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."

"I find the license pricing to be competitive and reflective of the pricing models throughout the RPA space, and I believe there is a lot of value in continuing to maintain the free community edition platform."

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it."

"They recently launched a Community Edition, which is okay, but they should have done this a long time ago."

More Automation Anywhere pricing and cost advice

Information not available

"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."

"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."

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904,748 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

12%

Construction Company

11%

Outsourcing Company

Manufacturing Company

16%

Computer Software Company

15%

Financial Services Firm

Media Company

Financial Services Firm

15%

Manufacturing Company

10%

Energy/Utilities Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	159
Midsize Enterprise	81
Large Enterprise	553

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	3
Large Enterprise	25

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?

Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.

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What needs improvement with Conga Contract Lifecycle Management (CLM)?

Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...

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What is your primary use case for Conga Contract Lifecycle Management (CLM)?

My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...

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Product Reports

Buyer's Guide

Automation Anywhere

July 2026

Download Automation Anywhere product report

Buyer's Guide

Conga Contract Lifecycle Management (CLM)

July 2026

Conga Contract Lifecycle Management (CLM) report

Download Conga Contract Lifecycle Management (CLM) product report

Buyer's Guide

GEP SMART

July 2026

Download GEP SMART product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

The Apttus Intelligent Cloud, Conga CLM AI

SMART by GEP

Interactive Demo

Automation Anywhere

Demo not available

Conga

Demo not available

GEP Worldwide

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Apttus enhances sales and contract management by automating quote generation, pricing, and product configuration. Valued for its robust contract lifecycle management, it integrates seamlessly with ERP and CRM systems. Users report streamlined workflows, improved collaboration, and increased accuracy, boosting operational efficiency.

Conga

GEP SMART is a comprehensive procurement platform offering a centralized contract repository, intuitive spend analytics, and AI-driven opportunity identification.

GEP SMART provides a user-friendly interface that enhances procurement transparency and efficiency. It accommodates electronic signatures, supports streamlined project management, and enables effective regulatory compliance. Its flexibility and consistent advancements improve user experience, accessible to those without extensive IT expertise. While challenges exist in supplier management scope and search functions, improvements are needed in contract handling and data integrity.

What are GEP SMART's key features?

Centralized Contract Repository: Easy access and management of contracts.
Intuitive Spend Analytics: In-depth analysis for better decision-making.
User-friendly Interface: Simplified navigation with efficient reporting.
Electronic Signatures: Streamlined procurement processes with digital verification.
AI Tools: Assists in opportunity identification and data consolidation.

What benefits do users gain from GEP SMART?

Enhanced Transparency: Improved visibility across procurement activities.
Streamlined Procurement: Efficient handling of RFQs, RFPs, and RFIs.
Improved Compliance: Supports adherence to regulatory requirements.
Cost Efficiency: Reduces unnecessary data entry and streamlines system configurations.
Flexibility: Consistent updates and enhancements improve the overall experience.

Organizations across industries implement GEP SMART for procurement activities such as sourcing, contract management, and spend analysis. They utilize its SaaS capabilities to facilitate sourcing events and manage contract lifecycles without needing full P2P integration. The platform is used to report on spend, diversity, and savings, ensuring efficient procurement processes.

GEP Worldwide

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix

Exxon Chevron Macys

Buyer's Guide

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

June 2026

Free Report: Conga Contract Lifecycle Management (CLM) vs. GEP SMART

Find out what your peers are saying about Conga Contract Lifecycle Management (CLM) vs. GEP SMART and other solutions. Updated: June 2026.

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