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Agiloft Contract Lifecycle Managment (CLM) vs GEP SMART comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Agiloft Contract Lifecycle ...
Average Rating
7.6
Number of Reviews
13
Ranking in other categories
Contract Management Software (2nd)
GEP SMART
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Procurement Software (3rd), Contract Management Software (8th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2884323 - PeerSpot reviewer
Manager Of Global Procurement at a tech vendor with 10,001+ employees
Centralized contract repository has improved visibility and supports detailed spend analysis
Agiloft Contract Lifecycle Management (CLM) could be improved in the area of catering more from a CLM perspective. Unlike vendors in this area like Ariba, Coupa, Icertis, and Ivalua, which also provide the sourcing side—RFX, RFP, RFI, auction—through the tool, that area within Agiloft Contract Lifecycle Management (CLM) is lacking. I would be happy to see those modules well-placed and well-balanced based on how other competitors are catering to that requirement. I would also like to see various enhancements within the dashboard and customization based on client and customer requirements. That is something that I would like to see more within the dashboard and the tool. If I had to pick one area where Agiloft Contract Lifecycle Management (CLM) could be improved, it would be better slice-and-dice options within the dashboard. That is something that is very important and critical for me. I chose 8 out of 10 because there are certain areas where Agiloft Contract Lifecycle Management (CLM) would need to look at what their competitors are doing. CLM is a very hot area for procurement because it is used by direct and indirect procurement folks. Based on those requirements, use cases, and especially based on what clients need and how their competitors are performing, I think there is room for improvement on the enhancement side, improving the overall customer experience on the dashboard, having more layouts, and having the option to slice and dice the spend and the orders. It would also be good to have different charts and infographics based on the contracts that have been uploaded, which provides a picture to the procurement person. For example, when they are doing a renewal or want to work with the same vendor, it provides some sort of ammunition to make an informed decision and ensure that the data coming out of the tool represents factual insights. This will help drive savings, better outcomes with the supplier, and better stakeholder engagement. It is all linked to how the tool can be more efficient and effective.
it_user1709418 - PeerSpot reviewer
Senior Product Manager at a university with 10,001+ employees
Doesn't require a background in analytics to run reports
SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find Automation Anywhere (AA) to be really fast on the development side."
"The integrations with the OCR engines in Automation Anywhere are quite powerful, and they have helped us in many projects."
"The technical support is good, and we have not had any issues."
"Automation Anywhere is a great platform; it is the tool that allowed us to bring back to life former plans to create our digital workforce."
"As we were closing our fiscal year, we had this huge backlog that we needed to clean up. The business was preparing to hire 12 people to do that, and even though they were not sure they could handle it, we built the process to extract and do the entire process just in two weeks. We were able with a single person to clean the entire backlog, which gave us huge benefits."
"The platform itself is intuitive and easy to use. I have even mentioned to people who aren't developers or very computer savvy that they could pick up Automation Anywhere and just get started."
"MetaBots are useful when connecting to websites or to forms with objects that need to be captured."
"The management works well."
"Overall, I think Agiloft Contract Lifecycle Managment (CLM) is a strong contract management platform, particularly for organizations with great volume, many customers, and numerous suppliers."
"We have been working with Agiloft Contract Management Suite for the past 6 months and have found it an extremely useful and user friendly solution to our contract management challenge."
"Safe Horizon has successfully implemented the Agiloft Contract Management System as tailored to meet the specific needs of our organization’s contract approval and renewal workflow."
"It is obvious to me that Agiloft can handle much more than contract management, as the specific requirements that were not part of Agiloft's initial configuration were implemented seamlessly."
"I had a great experience working with Agiloft Contract Lifecycle Managment (CLM), and I definitely recommend it to any company or customers exploring options for vendor contract management systems because I had a great learning experience and very good experience working on Agiloft Contract Lifecycle Managment (CLM)."
"With Agiloft, everything is organized in one place, with data in tables and our own archival elsewhere in our cloud."
"Agiloft Contract Lifecycle Management (CLM) has positively impacted my organization by improving the lifecycle of contract reviews and approvals, which may have saved some time for the legal team to do other work."
"Agiloft Contract Lifecycle Management (CLM) makes it easier to share links within our teams by providing a centralized contract repository, which I need in the global procurement area where I work on various contracts: mid-size contracts, lower-hanging fruit contracts, and the big-ticket contracts."
"In terms of ease of use, GEP has done a lot of work through its enhancements over the years to make the user experience more intuitive. There is a more standard-Amazon-like experience, where manuals and tutorials are not really required, simply because the user experience and what's on the screen are pretty intuitive."
"We have absolutely seen ROI; we track all of our savings, but it allows us to do a lot more."
"The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well."
"On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on."
"Their tool has become a much better tool over the years."
"I have seen that the sourcing process in GEP SMART is easier than in Oracle, SAP, etc."
"Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data."
"There are additional time savings in managing communications. If you have an open RFP and there are questions, you can manage all of the questions and answers in the thread inside that RFP. All the suppliers will get any notifications that you want them to get, and everything is within the body of the RFP so you don't have to worry about things in email, outside of the system."
 

Cons

"Though IQ Bot is the most powerful and effective cognitive OCR platform for data extraction in the market, still, there is a lot of scope for improvement as there are a lot of non-standard documents which do not give a high straight-through processing rate and accuracy."
"One area for improvement in Automation Anywhere (AA) is its monitoring system. It's not that good. Both scalability and stability are also areas for improvement in the tool."
"I would like more integration with Microsoft Excel. More screenshots that can be integrated with Excel would help our customers too."
"We want it to work with more APIs. It needs to integrate with multiple APIs. That would be something that I would like going forward."
"It could be improved in terms of the global analysis of all the issues caused by the dependency components. For example, if bots are running on virtual machines on Microsoft Windows 2019, sometimes an issue might come from the virtual machine. Automation Anywhere should work closely with Microsoft or any other editor with which there are some issues occurring and stopping the bots from running properly."
"Automation Anywhere is not as flexible as Process Studio."
"The Help menu/description can be provided while hovering over actions so that it can help us better to know them."
"A2019 should have more improvement for developers, as it was in v11.x."
"One possible area of improvement would be reporting."
"If I could improve one aspect, I would make the workflows and reports more customizable for specific project needs."
"One area of improvement I would suggest Agiloft to focus on would be how users interact with attachments to records."
"There are many improvement points for Agiloft Contract Lifecycle Management (CLM)."
"I feel there are always opportunities to improve Agiloft Contract Lifecycle Managment (CLM)."
"Requests were clunky. Once we got it into the system, the process did not work well for redlining and negotiations."
"Agiloft Contract Lifecycle Managment (CLM) could be improved in several ways. The training is not good, and they do not offer very good training at all."
"Every software can improve, so better integration with the Oracle financial system and out-of-the-box integrations would certainly add a lot more value, particularly for procurement and sales contracts."
"There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that."
"I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint."
"Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless."
"Quite frankly, we're tired of informing GEP. They should be scrubbing from the left and right and from top to bottom to make sure that anything that they're releasing is fully tested."
"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."
"One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time."
"We didn't like their dashboard initially, but they responded to that very well."
"For sourcing, we do see bugs from time to time."
 

Pricing and Cost Advice

"Time-wise: We have saved hundreds of thousands of hours."
"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."
"I would like them to have better license management."
"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."
"Automation Anywhere is affordable."
"It's very good in terms of cost and pricing."
"I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR."
"The cost is high for small-scale businesses but it is fine for medium and large enterprises. Its high licensing cost may affect small-scale businesses. Reducing licensing costs would benefit many users."
Information not available
"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."
"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
Outsourcing Company
15%
Comms Service Provider
9%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
16%
Manufacturing Company
11%
Comms Service Provider
7%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise7
By reviewers
Company SizeCount
Midsize Enterprise2
Large Enterprise14
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Agiloft Contract Lifecycle Managment (CLM)?
My experience with the pricing, setup cost, and licensing for Agiloft Contract Lifecycle Managment (CLM) was good. Th...
What needs improvement with Agiloft Contract Lifecycle Managment (CLM)?
I feel there are always opportunities to improve Agiloft Contract Lifecycle Managment (CLM). For example, the process...
What is your primary use case for Agiloft Contract Lifecycle Managment (CLM)?
My main use case for Agiloft Contract Lifecycle Managment (CLM) involves managing all vendor contracts, material tran...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Agiloft Contract Management Suite
SMART by GEP
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Contract Mgmt: WeWork, Chevron, CSFI, Retrophin, Roche Diagnostics, Genentech, Global Healthcare Exchange, Fitch Ratings, Safehorizon, American Greetings, Doosan, Family Impact Network, Peloton Therapeutics, San Mateo County, Insmed, Roman Catholic Diocese of Dallas, Kaiser Permanente
Exxon Chevron Macys
Find out what your peers are saying about Agiloft Contract Lifecycle Managment (CLM) vs. GEP SMART and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.