DocuSign CLM vs GEP SMART comparison

Why PeerSpot?

Docusign and GEP Worldwide are both solutions in the Contract Management Software category. Docusign is ranked #4, while GEP Worldwide is ranked #8. Additionally, 100% of Docusign users are willing to recommend the solution, compared to 100% of GEP Worldwide users who would recommend it.

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Jeanette Wayne

Senior Director, Chief of Staff & Program Management Office (PMO) at a transportation company with 501-1,000 employees

Our contracts are moving from draft to full authorization significantly faster now

* The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. * The search feature needs to be a bit more robust, to facilitate complex search functions. * Integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items and that they are integrated into their roadmap.

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it_user1709418

Senior Product Manager at a university with 10,001+ employees

Doesn't require a background in analytics to run reports

SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma."

"I definitely find that it has helped increase productivity."

"Automation Anywhere (AA) is easy to use and understand, even if the user didn't have previous experience with RPA (robotic process automation) software before."

"Automation Anywhere is stellar and the pre-built bots on the bot store help reduce the development time and effort. The IQ Bot solution can read from scanned images and documents which has hugely benefited the mortgage processing team."

"The product has saved us a lot of time by reducing manually tasks, like entering data into Excel."

"For an organization who is looking to do some business renovation, the solution can work well depending on its purpose and usage."

"We can see what the bots are doing when they are working."

"We have automated a few processes, which take four to five hours to do manually, and when we automated these processes that time became less than one hour with RPA."

More Automation Anywhere pros

"Our contracts are moving through the process, from draft to full authorization, 340 percent faster than they did last year."

"Their tool has become a much better tool over the years."

"One of the most valuable features is the opportunity-identification through the spend analytics. Another is around the RFX options to benchmark various pre-qualified vendors that are invited to participate."

"The digital transformation and people being able to search and the reduction in redundancy are all part of the efficiency and process improvement, from our perspective, and there's a huge benefit to it."

"The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well."

"In summary, using this solution benefits our organization through cost savings, better efficiency, improved transparency, and having information archived."

"The sourcing module is a place we can always go to find all the information we submitted to a vendor and what they submitted back to us, and it is really meaningful and effective in getting that information out to the vendors."

"It's really simple to use. That's one of the reasons we chose GEP over some of the others. It's very Google-like. On the homepage, you just type whatever you need. And there are tabs that can come up if you're looking for a certain word or phrase..."

"The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place."

More GEP SMART pros

Cons

"The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."

"There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you have some really good ones and some that aren't."

"The local support in Brazil could improve. While it has gotten better in the last few months, we've struggled as a global company trying to contact them sometimes."

"They are already working on this: The boom of generative AI, the next-gen technologies, including advanced AI and ML technologies, are in the roadmap. I would like to see more and more AI integration and a bit more analytics. That would be great."

"The marketing for Automation Anywhere has room for improvement."

"They can further improve the AI. It is already at a certain level, but it can be improved."

"Citrix is only in the development stage. Automation Anywhere could put some time into improving this more."

"There are a lot of things that need to be improved, especially related to the Control Room, but you can develop and scale with this tool very, very fast."

More Automation Anywhere cons

"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. Also, the search feature needs to be a bit more robust, to facilitate complex search functions. Finally, integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items."

"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation."

"I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint."

"One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time."

"One of the areas where they could do better is by creating more standard templates when it comes to IT cost."

"We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result."

"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."

"Quite frankly, we're tired of informing GEP. They should be scrubbing from the left and right and from top to bottom to make sure that anything that they're releasing is fully tested."

"There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that."

"There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module."

More GEP SMART cons

Pricing and Cost Advice

"I don't deal have cost specifics but I can say it is a tool that provides value for the money."

"I am not involved in the pricing, but based on what I hear from our central RPA team, it is not very expensive; it is also not cheap. Its price is in the midrange."

"It's very good in terms of cost and pricing."

"We have a few licenses. They cost roughly $10,000 each."

"There is an annual license to use the solution."

"Costs savings have been seen by employing bots for multiple shifts instead of people."

"The pricing of AA is similar to UiPath."

"Pricing is a bit high when compared to other available tools; however, the tool is worth the cost."

More Automation Anywhere pricing and cost advice

Information not available

"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."

"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Manufacturing Company

14%

Financial Services Firm

12%

Construction Company

10%

Healthcare Company

Financial Services Firm

16%

Manufacturing Company

11%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	14

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Conga Contract Lifecycle Management (CLM) vs DocuSign CLM

Compared 8% of the time

Windward Core vs DocuSign CLM

Compared 7% of the time

Ironclad vs DocuSign CLM

Compared 6% of the time

Icertis Contract Management vs DocuSign CLM

Compared 6% of the time

Agiloft Contract Lifecycle Managment (CLM) vs DocuSign CLM

Compared 5% of the time

More DocuSign CLM Competitors

SAP Ariba Procurement vs GEP SMART

Compared 16% of the time

Coupa Procure vs GEP SMART

Compared 8% of the time

Zycus Source to Pay Suite vs GEP SMART

Compared 8% of the time

JAGGAER Spend Director vs GEP SMART

Compared 7% of the time

Icertis Contract Management vs GEP SMART

Compared 5% of the time

More GEP SMART Competitors

Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

No data available

Buyer's Guide

GEP SMART

September 2026

Download GEP SMART product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

SMART by GEP

Interactive Demo

Automation Anywhere

Demo not available

Docusign

Demo not available

GEP Worldwide

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

DocuSign CLM offers comprehensive contract lifecycle management, streamlining contract creation, collaboration, and execution seamlessly. It is tailored for businesses that need efficient contract processing.

DocuSign CLM is designed to reduce the complexity of contract management by automating workflows and improving collaboration. With its robust integrations, organizations can manage contracts from start to finish effortlessly. Features like document generation and collaborative negotiation enhance efficiency. By using this tool, legal teams and businesses can focus on strategic tasks rather than manual administrative work, improving productivity significantly.

What are the key features of DocuSign CLM?

Automated Workflows: Streamlines tasks, reducing manual processes and saving time.
Document Generation: Automates the creation of documents based on pre-defined templates.
Collaboration Tools: Enhances team collaboration through shared access and real-time edits.
Approval Tracking: Monitors approval processes to ensure compliance and timely completion.
Integration: Connects seamlessly with CRM, ERP, and other systems for unified operations.

What benefits and ROI should users expect when reviewing?

Efficiency Gains: Minimizes administrative burden, allowing focus on strategic decision-making.
Compliance Assurance: Ensures processes adhere to industry standards and regulations.
Cost Savings: Reduces costs associated with manual contract management.
Improved Accuracy: Decreases errors with automated inputs and processes.

DocuSign CLM implementation varies by industry, especially evident in sectors like finance and healthcare where strict compliance and regulations necessitate precise contract management. In tech firms, it enhances agility and fast-paced contractual engagements. Across diverse fields, it tailors its functionalities to match industry-specific needs.

Docusign

GEP SMART is a comprehensive procurement platform offering a centralized contract repository, intuitive spend analytics, and AI-driven opportunity identification.

GEP SMART provides a user-friendly interface that enhances procurement transparency and efficiency. It accommodates electronic signatures, supports streamlined project management, and enables effective regulatory compliance. Its flexibility and consistent advancements improve user experience, accessible to those without extensive IT expertise. While challenges exist in supplier management scope and search functions, improvements are needed in contract handling and data integrity.

What are GEP SMART's key features?

Centralized Contract Repository: Easy access and management of contracts.
Intuitive Spend Analytics: In-depth analysis for better decision-making.
User-friendly Interface: Simplified navigation with efficient reporting.
Electronic Signatures: Streamlined procurement processes with digital verification.
AI Tools: Assists in opportunity identification and data consolidation.

What benefits do users gain from GEP SMART?

Enhanced Transparency: Improved visibility across procurement activities.
Streamlined Procurement: Efficient handling of RFQs, RFPs, and RFIs.
Improved Compliance: Supports adherence to regulatory requirements.
Cost Efficiency: Reduces unnecessary data entry and streamlines system configurations.
Flexibility: Consistent updates and enhancements improve the overall experience.

Organizations across industries implement GEP SMART for procurement activities such as sourcing, contract management, and spend analysis. They utilize its SaaS capabilities to facilitate sourcing events and manage contract lifecycles without needing full P2P integration. The platform is used to report on spend, diversity, and savings, ensuring efficient procurement processes.

GEP Worldwide

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Valvoline, Uber, Spotify, Popsugar, Facebook, NCR, USDA, US Department of Energy, Bill and Melinda Gates Foundation

Exxon Chevron Macys

See our list of best Contract Management Software vendors.

We monitor all Contract Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.