No more typing reviews! Try our Samantha, our new voice AI agent.

Conga Contract Lifecycle Management (CLM) vs DocuSign CLM comparison

Why PeerSpot?
Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Conga Contract Lifecycle Ma...
Average Rating
8.0
Number of Reviews
34
Ranking in other categories
Product Configuration and Quoting (1st), Contract Management Software (1st)
DocuSign CLM
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Contract Management Software (4th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Sakshi Thakur - PeerSpot reviewer
Senior Manager at a legal firm with 1,001-5,000 employees
Automation has transformed complex contract lifecycles and now supports high-volume workflows
The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.
JW
Senior Director, Chief of Staff & Program Management Office (PMO) at a transportation company with 501-1,000 employees
Our contracts are moving from draft to full authorization significantly faster now
* The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. * The search feature needs to be a bit more robust, to facilitate complex search functions. * Integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items and that they are integrated into their roadmap.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Even as we were getting into RPA for the first time, I found it easy to understand this tool."
"All customers were happy after automating using AA because of the better accuracy, it's easy to develop and manage, and it's easy to manage the orchestrator."
"Being the end user, we didn't really have to get into a learning curve as such since our vendor partners were able to map everything for us as per our requirements. There was not much training that we had to do."
"The Automation Anywhere software has improved our organization by moving us into the RPA climate and allowing us to save on our overhead."
"Document automation has impacted efficiency and productivity because initially, we tried training the module on multiple unstructured documents, which resulted in less efficiency, but over time, we have trained with multiple documents, and it is now achieving great accuracy."
"We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time."
"Automation Anywhere has equipped us with amazing tools including Bot Insight, IQ Bot, Discovery Bot, etc."
"I have been using this solution for a while now, and I think that it is a very good platform."
"A 25% to 40% reduction in standard agreements is what we have achieved, and the centralized repository also improved the reporting on contract renewals and expiration and helped the team to identify and address those bottlenecks more quickly."
"The X-Author 2.0 is the most dominating feature that Conga Contract Lifecycle Management (CLM) has in a contract lifecycle management compared to any other management package in the CLM space."
"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing errors that we encountered when we were using a third-party tool for document generation."
"Globally, the overall time to contract is now seven to ten days, and this has been greatly appreciated by our Legal Ops head."
"Conga Contract Lifecycle Management (CLM) had a positive impact by streamlining the contract management process and reducing manual effort."
"The overall process of contract review, which used to take at least two weeks, has reduced to a couple of days now, including all the communications and internal discussions, representing a huge improvement."
"The best features that Conga Contract Lifecycle Management (CLM) offers in my experience include the tight integration with Salesforce as the CRM of choice that attracted us to it, and the e-signature feature was very useful as it used the backbone of Adobe to support us."
"Overall, Conga Contract Lifecycle Management (CLM) helped streamline contract creation, approval, execution, and renewal processes while reducing manual effort and improving compliance."
"Our contracts are moving through the process, from draft to full authorization, 340 percent faster than they did last year."
 

Cons

"The customer service could be improved."
"If you were to come to me and ask for an OCR to be done, I could only guarantee you about eighty percent accuracy."
"We have faced some downtime and crashes with the system, but with the cooperation of the Automation Anywhere team, we have been able to contain that."
"The local support in Brazil could improve. While it has gotten better in the last few months, we've struggled as a global company trying to contact them sometimes."
"Automation Anywhere could add more tools to track the processes and ROI, so we can get a better understanding of the cost savings and compliance. We heavily track those metrics and make them available to the leadership for review."
"In the next release, once the bot is triggered, the system should always recognize the active state and not prompt the user to log in again before the bot finishes all of its tasks."
"Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues."
"The OCR can be a little better because sometimes while scrapping, it leads to data loss."
"Conga Contract Lifecycle Management (CLM) can be improved because, as it is a managed package, it has certain restrictions."
"Template management could be more user-friendly."
"The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types."
"Conga Contract Lifecycle Management (CLM) can be improved in terms of UI and functionality, as it needs to be more clean and polished."
"Conga Contract Lifecycle Management (CLM) can be improved by making the configuration of approvals a little simpler."
"I cannot say Conga Contract Lifecycle Management (CLM) is stable. Sometimes it throws some issues."
"I believe Conga Contract Lifecycle Management (CLM) should improve by including e-sign directly in the CLM without a third-party integration."
"I have not seen a return on investment from Conga Contract Lifecycle Management (CLM), as it was a waste of time; I spent a long time trying to get it to work, and it was not adopted by the users, ultimately failing to live up to what I had promised to the business."
"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. Also, the search feature needs to be a bit more robust, to facilitate complex search functions. Finally, integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items."
"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation."
 

Pricing and Cost Advice

"The pricing and licensing are definitely moderate to costly but easily recoverable by achieving ROI quickly."
"The pricing is reasonable and one can achieve ROI faster when compared to other tools."
"We would like them to change the license model of charging per bot."
"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."
"We have a three-year contract with Automation Anywhere."
"Automation Anywhere is expensive, making it suitable only for enterprise organizations."
"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."
"They have a ridiculously expensive bot licensing structure, especially for the Asian region."
Information not available
Information not available
report
Use our free recommendation engine to learn which Contract Management Software solutions are best for your needs.
913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
Manufacturing Company
13%
Computer Software Company
11%
Legal Firm
11%
Outsourcing Company
8%
Manufacturing Company
14%
Financial Services Firm
12%
Construction Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise25
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?
Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.
What needs improvement with Conga Contract Lifecycle Management (CLM)?
Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...
What is your primary use case for Conga Contract Lifecycle Management (CLM)?
My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...
Ask a question
Earn 20 points
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
The Apttus Intelligent Cloud, Conga CLM AI
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix
Valvoline, Uber, Spotify, Popsugar, Facebook, NCR, USDA, US Department of Energy, Bill and Melinda Gates Foundation