Compare GFI vs ManageEngine

GFI

Based on 95 reviews.

ManageEngine

Based on 364 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

December 2025

ManageEngine Patch Manager Plus vs. GFI LanGuard

Updated: December 2025

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

December 2025

GFI LanGuard vs. ManageEngine Patch Manager Plus

Updated: December 2025

Sample Customers

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

ManageEngine Patch Manager Plus

IKEA Honda UNICEF The University of Georgia Evander

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Mark Spiteri
IT Manager at a wholesaler/distributor
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
BrianCook
Information Security Officer - VP at a tech services company
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at a tech services company
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
TUNC BOZOGLU
Owner
Technical support is good. They respond right away.
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Freddie Lewis
Solutions Architect at a transportation company
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
AliKia
Research And Development Manager at a consumer goods company
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Greg Regester
ICT Consultant at a government
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at a engineering company
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
Hugo Van Putten
Owner at a tech services company
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at a educational organization
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »

Review 1 of 30

Ela Antonio
Service Delivery Manager at a outsourcing company
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Sad Sadd
Senior Presales Engineer at a tech services company
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Jaiveer Verma
System Engineer at a tech services company
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
Md Abdul Hakim
System Engineer at a tech services company
The technical support from ManageEngine is very good. The solutions they provide are valuable, and I would rate their...
Read full review of ManageEngine Log360 »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
We have purchased a subscription for the solution's global technical support service. It enables patch updates at...
Read full review of ManageEngine OpManager »
Aneesh Mangla
General Consultant at a tech services company
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Md Abdul Hakim
System Engineer at a tech services company
The support system is very smart. The assigned engineers handle queries effectively and provide clear explanations.
Read full review of ManageEngine PAM360 »
Elgin Smith
CTO
The solution's technical support is excellent. The technical support has been able to assist if needed, simply with...
Read full review of ManageEngine ADManager Plus »
Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have had a good experience with customer service and support, but the first tier of support could be improved. I...
Read full review of ManageEngine EventLog Analyzer »
Isaac Al Wahaibi
Senior Application Support Specialist at a tech services company
The support is not 24-7 so you have to wait for the support person to start their shift. We are not getting good...
Read full review of ManageEngine ServiceDesk Plus »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
The customer service and support team was good.
Read full review of ManageEngine ADSelfService Plus »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
NitinKumar1
SecOps Lead at a non-profit
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
MUBDIUL ISLAM
Junior System Engineer at a tech services company
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Engineering Technical Lead at a financial services firm
Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm...
Read full review of ManageEngine Endpoint Central »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Ict Manager at a transportation company
The technical support is good because we are in direct contact with the development team technician in India. I would...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Founder at a comms service provider
We've dealt with technical support a few times now. They have been responsive, and there is good documentation that...
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Datacenter Engineer at a university
I haven't really dealt with technical support yet, though I get the sense they are cooperative.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Glad I
Regional IT Operations Manager at a maritime company
The application support is effective. We can communicate with the agents by email, telephone, or online chat. I rate...
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
We are using the free version and there is no customer service with it.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at a insurance company
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Jai S
Student at a non-tech company
We are satisfied with the support team.
Read full review of ManageEngine ADManager Plus »

Review 1 of 30

Technical Support

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