Compare GFI vs ManageEngine

GFI

Based on 95 reviews.

ManageEngine

Based on 364 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

December 2025

ManageEngine Patch Manager Plus vs. GFI LanGuard

Updated: December 2025

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

December 2025

GFI LanGuard vs. ManageEngine Patch Manager Plus

Updated: December 2025

Sample Customers

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

ManageEngine Patch Manager Plus

IKEA Honda UNICEF The University of Georgia Evander

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Ashish-Gautam
Senior Technical Engineer at a tech services company
GFI's technical support is good.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at a retailer
I've never contacted technical support in the past.
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Robert Allino
Owner
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Chris Kershner
CEO at a financial services firm
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Matt Gerken
VP Engineering & Admin at a maritime company
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Hugo Van Putten
Owner at a tech services company
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Arie De Kruijf
EMP Specialist
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
AliKia
Research And Development Manager at a consumer goods company
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
AlonHodir
CEO at a non-profit
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Jay Greiner
Head of IT at a religious institution
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
LB5
Information Technology Specialista at a consultancy
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Alex Kimondo
ICT Manager at a tech services company
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
TUNC BOZOGLU
Owner
Technical support is good. They respond right away.
Read full review of KerioControl »

Review 1 of 30

Ajayi Oluwaseun
System administrator at a energy/utilities company
The product's response is slow.
Read full review of ManageEngine OpManager »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
SanjayMishra
General Manager at a transportation company
The solution's technical support is very good. I rate the technical support a seven or eight out of ten.
Read full review of ManageEngine Endpoint Central »
Md Abdul Hakim
System Engineer at a tech services company
The support system is very smart. The assigned engineers handle queries effectively and provide clear explanations.
Read full review of ManageEngine PAM360 »
Sampath Gunawardena
Head Of Customer Support at a tech services company
I was able to get some support from the community but as an end user, I'd like to be able to get support from the...
Read full review of ManageEngine ServiceDesk Plus »
Jaiveer Verma
System Engineer at a tech services company
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
AliImran
Network Administrator at a manufacturing company
Technical support from ManageEngine has never been utilized.
Read full review of ManageEngine ADManager Plus »
CarlosPerez5
IT Director at a healthcare company
The technical support services are good.
Read full review of ManageEngine ServiceDesk Plus »
Andy_Smith
Head of Digital Data Technology & Facilities at a financial services firm
I have no comments in regards to technical support. I've never called them.
Read full review of ManageEngine Endpoint Central »
Oamen Okhilua
CEO at a retailer
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
The support of the product is very good. The product offers support via emails, chats, and even through community...
Read full review of ManageEngine Firewall Analyzer »
Burak Karakurt
Consultant at a manufacturing company
The company as a customer did not interact much with ManageEngine's technical support. However, it is known that one...
Read full review of ManageEngine Log360 »
Aneesh Mangla
General Consultant at a tech services company
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Alexia Christofi
Managing Director at a tech services company
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Gamal Elsabbagh
IT Engineer at a transportation company
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Albeez
IT Director at a real estate/law firm
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Endpoint Central »
Chandra Pogaru
Technical Consultant at a tech services company
There are instances where the response may take a day or two. Generally, the SLA response time is under three hours....
Read full review of ManageEngine IT Asset Management »
Anonymous User
CIO at a insurance company
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Alastair Brand
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
QuyVan
Technical Consultant at a tech consulting company
For ManageEngine NetFlow Analyzer, we usually use two channels: chat or email, and the support team responds very...
Read full review of ManageEngine NetFlow Analyzer »
Llahir Albar
Technical Solution Specialist at a security firm
Technical support isn't as good as it could be and is a service that needs work.
Read full review of ManageEngine OpManager »
Anonymous User
Network Engineer at a tech services company
I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit...
Read full review of ManageEngine OpManager »
Sabry Salem
Remote IT Manager KSA at a hospitality company
We don't require any support from the product since we have a good engineer.
Read full review of ManageEngine Endpoint Central »
Balint Alexandru
Software Engineer at a computer software company
We've worked with support in the past. We have a partnership with them, so we are in contact often. If maybe a...
Read full review of ManageEngine Endpoint Central »
Chui Lai
Financial lead at a healthcare company
They provide specialized support and PAMPC, application support, like a finance system. This is in addition to...
Read full review of ManageEngine Log360 »
Buddhika Subasinghe
Senior Engineer - Network & Security at a tech consulting company
The technical support from ManageEngine is good. I would rate it as better. I would give their support a nine out of...
Read full review of ManageEngine ADAudit Plus »

Review 1 of 30

Technical Support

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