Compare GFI vs OPSWAT

GFI

Based on 95 reviews.

OPSWAT

Based on 22 reviews.

Sample Customers

Popular Solutions

4 reviews

1 reviews

3 reviews

10 reviews

MetaDefender Email Security Solutions

0 reviews

MetaDefender Storage Security

3 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

10%

Construction Company

Financial Services Firm

Construction Company

13%

Manufacturing Company

Computer Software Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Herbert Haug
Systems Administrator at a tech company
We have some old fax machines. Only one or two addresses are needed to fax because we have customers all around the...
Read full review of GFI FaxMaker »

Review 1 of 5

Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
MetaDefender Storage Security is mainly used for securing data storage systems, especially in scenarios where...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
MetaDefender Drive's main use case is to scan endpoints for threats with multi-scanning and vulnerability detection...
Read full review of MetaDefender Drive »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
There are multiple use cases for MetaDefender Endpoint. The main one is a compliance check and system compliance...
Read full review of MetaDefender Endpoint »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The clients are using the product for secure file exchange between the internal organization as well as to external...
Read full review of MetaDefender Managed File Transfer (MFT) »
Ravi Raushan Singh
Senior Associate at a educational organization
In my organization, I use MetaDefender for scanning incoming and outgoing files for any malicious content, and if any...
Read full review of MetaDefender »

Review 1 of 5

Customer Service

Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Michael Livingston
IT Director at Thomas George Associates Ltd
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »

Review 1 of 30

Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
The customer support for MetaDefender Storage Security is well regarded. Many users appreciate the responsiveness and...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support from the vendor is good.
Read full review of MetaDefender Endpoint »
Denis Burnaev
Infrastructure Securiy & Cyber Engineer at a transportation company
I do not often communicate with the technical support of MetaDefender, only with the integration team. I am happy...
Read full review of MetaDefender »
Islam Hamada
Network Security Engineer at EMAK For Integrated solutions
I evaluate customer service and technical support as good, as they respond in a timely manner.
Read full review of MetaDefender »
Alex Nigai
Integration Technician at danet
When I need help, I reach out first by trying to find information in the documentation. If I cannot find that, I go...
Read full review of MetaDefender »
Salbu Kumar
Manager at Cyvogenix
Support for MetaDefender is very responsive, though sometimes complex issues take time to resolve.
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
Opswat's support and engineering team deserve excellent marks, with a rating of ten points.
Read full review of MetaDefender Drive »
Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Security Solutions »
Eido Ben Noun
Cyber Security Architect at Diffiesec
I have contacted the technical support of OPSWAT. The quality of answers from support has been very good most of the...
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
For technical support, I would give it 10 out of 10 points. Support is excellent.
Read full review of MetaDefender Managed File Transfer (MFT) »
Paul Mhiripiri
Networks And Infrastructure Manager at a financial services firm
I have not contacted technical support, though I thought I might need assistance fine-tuning my policy. When...
Read full review of MetaDefender »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Security Solutions »
Rishav Kumar
Senior Cybersecurity Analyst at a tech services company
Customer support for MetaDefender Storage Security is good, though my requests have been regarding license...
Read full review of MetaDefender Storage Security »
Macky Balangue
Project Engineer at i-Secure Networks & Business Solutions Inc.
The technical support can be rated at 9.5 from one to 10, with 10 being the best.
Read full review of MetaDefender »
JaiminDalwadi
Delivery Lead at altisec
The support is excellent; engineers are available as and when support is required. The rating for support would be...
Read full review of MetaAccess »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support from Opswat is commendable. Their customer service team, distribution team, and regional sales...
Read full review of MetaDefender »
Ravi Raushan Singh
Senior Associate at a educational organization
Customer support was good; we faced issues a few times and they were able to assist us within an hour,...
Read full review of MetaDefender »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »
RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support for MetaDefender Storage Security is excellent, as we work closely with Customer Service Managers,...
Read full review of MetaDefender Storage Security »

Review 1 of 21

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.