Compare GFI vs SonicWall

Orange County Rescue Mission, First Source, Michaels & Taylor, Green Clinic Health System, Aspire Chiltern Skills and Enterprise Centre, UnitedStack, Faith Lutheran College Redlands, Celtic Manor Resort, Star Kay White, Air Works, Unimat Life, NHS Yorkshire and Humber Commissioning Support (YHCS), Hutt City Council, Mato Grosso do Sul, Nspyre

SonicWall NSSP

Comlogic, Depaul, Hutt City Council

SonicWall NSv

Comlogic, Depaul, Hutt City Council

Popular Solutions

2 reviews

1 reviews

1 reviews

4 reviews

7 reviews

20 reviews

Top Industries

Outsourcing Company

13%

Comms Service Provider

10%

Construction Company

10%

Computer Software Company

Outsourcing Company

10%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Anuradha Buluwala
Head of Technical at Connex Information Technologies Pvt Ltd
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »

Review 1 of 30

Harish (Kumar)
Cybersecurity And Information Governance Head at Aeren
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
Winsley De Oliveira
Owner at ANOC
On a scale of one to ten, I would rate SonicWall NSSP's customer service and technical support a 10. They are...
Read full review of SonicWall NSSP »
RajeshKumar20
Senior Engineer at Team Computers
The solution’s technical support is good.
Read full review of SonicWall NSv »
AshishSingh12
Presales Consultant Cybersecurity at ZONES PVT LTD
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Adelor Junior
Sales Director at M3Corp
The technical support team is reliable and addresses issues effectively.
Read full review of SonicWall NSSP »
Vimal Raju
Senior tech support at Softcell Technologies Limited
The customer support for SonicWall NSv is really good, and I have found it helpful when I needed assistance.
Read full review of SonicWall NSv »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Alex Salguero
CISO at PCRA
I have had to contact technical support for SonicWall Capture Client, and I think it is very good and very nice...
Read full review of SonicWall Capture Client »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Anonymous User
Lead Technical Consultant at a tech services company
Technical support is very, very good.
Read full review of SonicWall NSa »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Bnelson Bosundra
IT systems and network engineer at Nelo Global Technologies Africa Limited
Customer support for SonicWall NSv is top-notch, and I have had positive experiences with their support team. I would...
Read full review of SonicWall NSv »
Anonymous User
Global System Support Specialist at a tech vendor
The customer support for SonicWall NSv is not very reachable or speedy, but we can solve issues. I would rate the...
Read full review of SonicWall NSv »
Anonymous User
Presales Engineer at a tech services company
I used SonicWall support sometimes. Most of the time I research and I solve any problems I have by myself because it...
Read full review of SonicWall Email Security »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
The technical support was very responsive.
Read full review of SonicWall NSa »
Shahid Abbas
Manager of IT at a healthcare company
I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device...
Read full review of SonicWall NSa »
Tharuka Fernando
Information Technology Executive at Pelemix Lanka
Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was...
Read full review of SonicWall TZ »
Anonymous User
Network & System Engineer at a construction company
Technical support is good.
Read full review of SonicWall NSa »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Anonymous User
Systems network admin at a educational organization
We've been in touch with technical support, ad currently, we find them to be below average in their support...
Read full review of SonicWall NSa »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
Hesdi Triantono
Product Manager at wahana piranti teknologi
In the market, we categorize competitors by price range. In the lower price segment, we compete with Kaspersky and...
Read full review of SonicWall Capture Client »
Anonymous User
Manager at a manufacturing company
We've never contacted technical support in the past. We go through our vendor. We don't call SonicWall.
Read full review of SonicWall NSa »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a...
Read full review of SonicWall NSa »
Shreedeep Khandalkar
Presales Consultant at General Technologies
SonicWall's sales support is much better than other vendors'.
Read full review of SonicWall NSa »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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