Compare Graylog vs Rapid7

Graylog

Based on 33 reviews.

Rapid7

Based on 218 reviews.

Latest Research

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

September 2026

Rapid7 InsightOps vs. Graylog Enterprise

Updated: September 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

September 2026

Rapid7 InsightIDR vs. Graylog Security

Updated: September 2026

Buyer's Guide

Graylog Security vs. Rapid7 InsightIDR

September 2026

Graylog Security vs. Rapid7 InsightIDR

Updated: September 2026

Buyer's Guide

Graylog Enterprise vs. Rapid7 InsightOps

September 2026

Graylog Enterprise vs. Rapid7 InsightOps

Updated: September 2026

Sample Customers

Graylog Enterprise

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

13 reviews

0 reviews

7 reviews

3 reviews

20 reviews

Top Industries

Comms Service Provider

11%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »

Review 1 of 1

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog Enterprise »
Tony Zafiropoulos
Owner/ Chief Engineer at Fixvirus.com
While I haven't needed to contact customer support often, the few times I did, they resolved my issues.
Read full review of Graylog Security »
Gabriel R. Sousa
Consultor De Informação Plena at Protivity Brasil
I did use customer support for Graylog Enterprise; sometimes it stopped bringing in logs, so we had to call support...
Read full review of Graylog Enterprise »
Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog Enterprise »
Marcelo Washington
Network Administrator at a educational organization
Customer support for Graylog Enterprise is excellent. Nothing negative to mention. When I had questions, the team was...
Read full review of Graylog Enterprise »
Marcel Nagm
Desenvolvedor Javascript Junior at a educational organization
The customer support for Graylog Enterprise has always been very strong, one hundred percent, and I have no complaints.
Read full review of Graylog Enterprise »
Vikram Chakravarthy
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
The support experience generally depends on the issue complexity, but the team was very responsive and their...
Read full review of Graylog Enterprise »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog Enterprise »
Andrey Mostovykh
Senior Data Architect at a non-tech company
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog Enterprise »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog Enterprise »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog Enterprise »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog Enterprise »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog Enterprise »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog Enterprise »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog Enterprise »
Anonymous User
Platform Engineering at a comms service provider
The customer support for Graylog Enterprise was good and responsive.
Read full review of Graylog Enterprise »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog Enterprise »
Anonymous User
Head of Infrastructure at a financial services firm
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog Enterprise »
NicolaeCIornii
Security Officer at JSC "Moldtelecom" S.A.
I never contacted technical support by Graylog Enterprise.
Read full review of Graylog Enterprise »
John Paul Dienst
Technology Consultant at a computer software company
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog Enterprise »
Atassi Kalo
Security Analyst at Netsharqs cybersecurity GmbH
Until now, I have only used the open-source version. I haven't used Graylog Security or Enterprise, so I'm not sure...
Read full review of Graylog Enterprise »
Anonymous User
Head of Cyber Security & CTO at a tech services company
Regarding technical support for Graylog, I can't comment much because I've not had to use it. Even though we have the...
Read full review of Graylog Enterprise »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog Enterprise »
Anonymous User
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog Enterprise »
GabrielSousa
Consultor De Segurança Da Informação at a tech vendor
I liked customer support a lot; whenever we had any difficulty, whether with log ingestion or integrating with a...
Read full review of Graylog Enterprise »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog Enterprise »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog Enterprise »

Review 1 of 27

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
ITHIHAS MANDAVA
Security Engineer at valuelabs LLP
On a scale of 1 to 10 for support, I rate Rapid7 MDR a 10. The support I receive is exceptional; when I raise cases...
Read full review of Rapid7 MDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
JensWolf
Systems Administrator at a consultancy
I would rate Rapid7 technical support as definitely a 10, because whenever we have had any problems, it is really...
Read full review of Rapid7 MDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at Proton Technologies
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Engineer at a retailer
When ten is the best, I would rate their technical support at a ten.
Read full review of Rapid7 MDR »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Jeff Frix
Chief Revenue Officer at a computer software company
I think one of the areas that Rapid7 shines is their customer support and proactive positioning, which is a...
Read full review of Rapid7 MDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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