Compare Harness vs Progress Software

Harness

Based on 8 reviews.

Progress Software

Based on 135 reviews.

Sample Customers

Harness

Linedata, Openbank, Home Depot, Advanced

Chef

Facebook, Standard Bank, GE Capital, Nordstrom, Optum, Barclays, IGN, General Motors, Scholastic, Riot Games, NCR, Gap

Popular Solutions

7 reviews

0 reviews

2 reviews

4 reviews

6 reviews

Top Industries

Financial Services Firm

26%

Computer Software Company

Manufacturing Company

Retailer

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shivendra S.
Senior Director of Engineering - Information Security at Apna

Read full review of Qwiet AI »

Review 1 of 1

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at Safaricom
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Dixit Singla
Staff Engineer at a tech vendor
My main use case for MarkLogic is primarily for health and insurance companies, and secondarily for publishers who...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Linwei Yuan
Software Engineer at Citi
I mainly get assistance from within my company, not directly from Harness' technical team.
Read full review of Harness »
SAURAB K GANGURDE
Senior AWS Consultant at Quantum Integrators
We have rarely faced issues with Harness tech support. When we encountered one issue where the pipelines were unable...
Read full review of Harness »
Manav Kanduri
Technical Associate at ZS
Although I have not directly interacted with customer support, we have been receiving incident reports whenever an...
Read full review of Harness »
NaveenKumar40
DevOps Enginee at LTIMindtree
There is a dedicated team within the organization to handle incidents and issues with Harness, so we don't need to...
Read full review of Harness »
Anonymous User
Vice President at a financial services firm
We have a direct line of enterprise support from Harness, and we have not faced any customer support issues, with...
Read full review of Harness »
Shivendra S.
Senior Director of Engineering - Information Security at Apna
ShiftLeft is not a product we have purchased from an external provider. It is an internally developed solution. There...
Read full review of Qwiet AI »
Ravi Hanok
Senior Software Engineer at a financial services firm
We rely on our internal Harness support team for resolving issues, rather than external support from Harness.
Read full review of Harness »

Review 1 of 7

Srujan Panuganti
Scientist - Instrument II at AbbVie
This is open-source software. The code and software are hosted on GitHub. If there is any problem with MOVEit, I can...
Read full review of MOVEit »
Kiran Raju L
Project Manager at Cognizant
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of MOVEit »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Murat Gultekin
Presales Consultant - Solution Architect at Hewlett Packard Enterprise
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Mohamed Rafiq
Manager at DEWA
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at DEWA
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
SyedKareemuddin
IT Manager at COCA COLA
I did not have good experience with customer service and support.
Read full review of WhatsUp Gold »
Anonymous User
Cloud Architect at Gallup Organization
Support is a ten out of ten. They are quick to answer and very knowledgeable from the start. They are far better than...
Read full review of Kemp LoadMaster »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
Systems Engineer at Rochester Regional Health
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at a financial services firm
Every experience I have had with the technical support team has been great. I've worked with about four different...
Read full review of Kemp LoadMaster »
Anonymous User
Hewlett Packard Enterprise Solution Architect at a tech services company
I would rate tech support at nine out of 10.
Read full review of Kemp LoadMaster »
Anonymous User
IT Specialist at Seismic Exchange, Inc.
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
Sharath Annabathina
Senior Software Engineer at BMS
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
Systems Administrator II at Lincoln Land Community College
Kemp tech support has been absolutely fantastic. We have had one hardware issue, which over a span of eight years...
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at Guardian Capital Group Ltd
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
Anonymous User
Principal Systems Engineer at World Travel Holdings
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
Erik Cheng
Technical Manager at Quan Hung Gourmet
I will ask the Taiwan local support, specifically 01 Technology, for any technical support regarding WhatsUp Gold.
Read full review of WhatsUp Gold »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Anonymous User
Information Security Engineer at a tech services company
Technical support it good. They are very quick to respond.
Read full review of WhatsUp Gold »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anonymous User
Chief Consuntant/KEMP VIP at a tech consulting company
Technical support is very good. They are quick to answer questions and provide online help.
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Dixit Singla
Staff Engineer at a tech vendor
I find customer support to be good.
Read full review of MarkLogic »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.