Harness Reviews

Harness offers a smoother deployment experience, reducing release time from hours to nearly one hour. Development time decreased by up to 40% using templates and pipelines. Manual monitoring and deployment-related efforts dropped significantly, enhancing success rates and minimizing on-call fatigue. Operational costs lowered, offsetting licensing expenses. With decreased incidents and improved recovery times, fewer senior engineers are needed, leading to indirect savings and justifying the licensing investment.

Harness is primarily used for deploying Kubernetes clusters, managing continuous deployment, and infrastructure provisioning. It automates pipeline systems, supports environments like OpenShift and Linux, and facilitates Canary and microservices deployments. Users appreciate the graphical interface, customization options, and security compliance. Integration with tools like Jenkins, Git, and Bitbucket enhances its functionality, providing automated, low-risk deployments with monitoring, approval processes, and artifact management in JFrog. It effectively connects DevOps processes and ServiceNow governance.

Organizations primarily rely on internal support for Harness issues, noting a rarely needed interaction with Harness's external team. They mention a dedicated team for incident management and quick notifications about downtime, which helps manage scheduling. Although direct interaction with customer support is infrequent, responses to incidents are fast and efficient when utilized. Individuals experienced helpful and prompt assistance from Harness support during occasional personal issues, appreciating their responsiveness and problem-solving capabilities.

Users found Harness's initial setup manageable, with some having dedicated implementation teams and support when needed. Adding a YAML file and getting approval were noted as easy steps. Some accessed it via AWS Marketplace or hosted on AWS Cloud. Cost was considered moderate to high due to learning curve and integrations. Harness's pricing appeared high, yet justifiable for enterprises due to features like deployment safety and automated verification.

Harness is recognized for its impressive scalability, meeting expectations for various organizations. Users appreciate its ability to scale pipelines efficiently and support large infrastructures, such as EKS, for enterprise growth. However, some experience reduced stability with extensive use in integrating numerous applications. Despite this, satisfaction remains high, with many finding Harness effective for managing significant operations across hundreds of applications, illustrating its capability to handle substantial demands in diverse environments.

Users generally find Harness to be stable, with no high latency or deployment delays, proving it reliable. However, stability issues arise when integrating with over twenty applications, necessitating improvements. Occasionally, downtime is reported but usually communicated promptly, allowing users to adjust deployment schedules accordingly. In some instances, downtime concerns could be related to internal platform or team issues. Overall, Harness meets stability expectations.