Compare Heimdal vs SonicWall

Heimdal

Based on 4 reviews.

SonicWall

Based on 296 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Heimdal Email Security

Brother, Symbion, CPH West

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Client

Luton College

Popular Solutions

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

SonicWall NSa

13 reviews

SonicWall TZ

9 reviews

SonicWall NSv

20 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Non Profit

Media Company

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »

Review 1 of 3

Robbie Dunn
Senior Escalation Engineer at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
For support, I would rate SonicWall TZ five out of 10. This rating is due to the quality and understanding of quality...
Read full review of SonicWall TZ »
Rich Hoult
President at Vector One IT Solutions
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Tanaka Benson Mujanja
DevOps Support Engineer at Bluegrass
SonicWall NSv's customer support is perfect. Whenever I am stuck, I receive assistance at the same time, and I...
Read full review of SonicWall NSv »
Alan O'Kelly
Manager, Business Operations & Senior Project Manager at a construction company
The customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
GirdharMishra
Program Manager at iONE IT Solutions
Technical support is good. There is no need for improvement.
Read full review of SonicWall TZ »
Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
Technical support from SonicWall Email Security is great with no issues.
Read full review of SonicWall Email Security »
Harish (Kumar)
Cyber Security and IT Head at a outsourcing company
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
Md Shahrukh Siddique
Network Security Consultant at Terafence Private Limited
The customer support for SonicWall NSv is outstanding, and the support from SonicWall is excellent.
Read full review of SonicWall NSv »
PratapNegi
Head of Information Technology at Group Publishing, Inc.
Initially, we faced multiple challenges with support. The support personnel do not respond on the web portal. They...
Read full review of SonicWall Netextender »
Fansa Kusuma
Network Security Engineer at PT Wahana Piranti Teknologi
My rating for the technical support and knowledge base for SonicWall Capture Client is five out of five because even...
Read full review of SonicWall Capture Client »
LUIZ FERNANDO MARIANO SILVA
Data Office Protect - DPO at DATATRUSTY TECNOLOGIA
We contact support if we need to reset passwords or check logs and format.
Read full review of SonicWall Capture Client »
GaryDowney
Director of Information Technology at a non-tech company
I would evaluate SonicWall's customer service and technical support as pretty good. We usually get through to them...
Read full review of SonicWall Netextender »
Anonymous User
Network Systems Specialist at a educational organization
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSa »
Manish Nalawade
Owner at it logic
Technical support is good and it is available online as well as offline.
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
CanbolatAydin
Product Manager at a tech services company
I would appreciate being removed from the call list.
Read full review of SonicWall Capture Client »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
Anonymous User
IT Manager at a insurance company
The support of the solution has been good. We normally go through our partner support but if anything is outside the...
Read full review of SonicWall NSa »
ShaikSajid
Network & System Engineer at Construction Products Holding Company
I've had a good experience with technical support.
Read full review of SonicWall TZ »
Anonymous User
Executive Project Manager at a non-profit
The support for SonicWall TZ is good.
Read full review of SonicWall TZ »
Anonymous User
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
Barry Arendt
Owner at ThinkEzIT
The support at SonicWall is wonderful; if you run into a bind, they're able to help you. I would rate their support a...
Read full review of SonicWall SMA »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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