Compare IDERA vs Progress Software

IDERA

Based on 94 reviews.

Progress Software

Based on 135 reviews.

Latest Research

Buyer's Guide

IDERA Uptime Infrastructure Monitor vs. WhatsUp Gold

December 2025

WhatsUp Gold vs. IDERA Uptime Infrastructure Monitor

Updated: December 2025

Buyer's Guide

IDERA Uptime Infrastructure Monitor vs. WhatsUp Gold

December 2025

IDERA Uptime Infrastructure Monitor vs. WhatsUp Gold

Updated: December 2025

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA Precise

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.

IDERA Uptime Infrastructure Monitor

TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

IDERA ER/Studio

6 reviews

TestRail

3 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Kemp LoadMaster

2 reviews

Chef

7 reviews

WhatsUp Gold

4 reviews

Top Industries

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Energy/Utilities Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at a tech vendor
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Dixit Singla
Staff Engineer at a tech vendor
My main use case for MarkLogic is primarily for health and insurance companies, and secondarily for publishers who...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
AndersonMoura
Data Management Product Owner at a energy/utilities company
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at a insurance company
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
StuartBarker
Managing Director at a tech services company
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at a tech vendor
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
David Nemec
Oracle developer at a tech consulting company
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at a tech services company
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »

Review 1 of 30

Joseph Orona
Senior Analyst of Data Integrity at a healthcare company
We have had a good experience with customer service and support. Their response time is pretty quick, and they stick...
Read full review of MOVEit »
Murat Gultekin
Presales Consultant - Solution Architect at a computer software company
Support for Chef could be better. It needs improvement.
Read full review of Chef »
ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Tom Condo
Supervisor Information Services Operations at a educational organization
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
Sumit Mundik
Application Development Senior Analyst at a consultancy
The support is not that great. The support persons are very slow. We are frustrated with the service they provide.
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
We usually work with the Chef teams and community support, who are always willing to assist. We often reach out...
Read full review of Chef »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at a consultancy
The support is high quality. The strongest point of the support is their engineers.
Read full review of MarkLogic »
Rahul Soman
IT Infrastructure Specialist at a manufacturing company
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
K. Rajesh
Senior Consultant Development at a tech vendor
I would rate customer service as a four out of ten.
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
Mohamed Rafiq
Manager at a energy/utilities company
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Anonymous User
Product Manager at a tech services company
Customer Service: nil Technical Support: good
Read full review of Kemp LoadMaster »
Anonymous User
Cloud Architect at a consultancy
Support is a ten out of ten. They are quick to answer and very knowledgeable from the start. They are far better than...
Read full review of Kemp LoadMaster »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »
Alex Coffey
CEO | Owner at a tech services company
High. They have a very responsive support.
Read full review of Kemp LoadMaster »
Anwar AL_Omari
IT Manager at a financial services firm
For the times we have had to use it, the response time is good for WhatsUp. I am happy with the support we received.
Read full review of WhatsUp Gold »
Anonymous User
Owner at a computer software company
When it comes to the maintenance and support of this solution, we have one person dedicated to solving these issues...
Read full review of Kemp LoadMaster »
Kalyani Dasi
Sr Test Lead
I contacted Telerik Test Studio technical support many times. Whenever there's an issue, I email support, and the...
Read full review of Telerik Test Studio »
Anonymous User
VP/CTO at a computer software company
We made one phone call and the problem was resolved, immediately. We had a resolution in 12 minutes! My understanding...
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at a healthcare company
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Anonymous User
IT Specialist at a energy/utilities company
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Kumar Saurabh
Technical Lead at a tech vendor
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of MOVEit »
Anonymous User
IT Engineer at a tech services company
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anonymous User
Manager of Technology Architecture and Information Security at a construction company
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

No Data Available

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