Compare IDERA vs Tricentis

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

TestRail

Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung

Tricentis qTest

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

SpecFlow

Microsoft, Caterpillar, Siemens, Charles Schwab, IBM, Deloitte, Accenture, Philips, Dell, Deutsche Bank

Sealights

The Pokémon Company International

Popular Solutions

IDERA ER/Studio

5 reviews

TestRail

6 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Tricentis Tosca

22 reviews

Tricentis NeoLoad

13 reviews

Tricentis qTest

3 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Educational Organization

17%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I use TestRail ( /products/testrail-reviews ) for test management and test execution.
Read full review of TestRail »
Anonymous User
Database Administrator at a consultancy

Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior DBA Lead at a government
We use it to look at the overarching environment and, from there, we're able to pick and choose which servers and...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Software Enginner at a tech company
We had a few issues with the deployment, but it was mostly due to our lack of experience. We were able to get online...
Read full review of IDERA SQL Secure »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »

Review 1 of 30

Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
Ashu Singh
Senior quality analyst at Lalli
TestProject's technical support team is friendly and cooperative. TestProject's technical support team answered all...
Read full review of TestProject [EOL] »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
Anonymous User
Division Chief
Technical support has been awesome. There is no doubt in my mind that it's been very good.
Read full review of Tricentis qTest »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
Test Automation Engineer at Infosys
Technical support is fair.
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anuradha Mankhair
Automation Test Engineer and Team Lead at a computer software company
The support is not great - they don't respond in a timely way.
Read full review of Tricentis NeoLoad »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.