Compare Inflectra vs Planview

Inflectra

Based on 35 reviews.

Planview

Based on 151 reviews.

Sample Customers

Inflectra SpiraTeam

Cenduit, Maas Database Applications, DHHS Tasmania, Rota Yokogawa, ASI Business Solutions, ComputaCenter

Inflectra SpiraPlan

Process1st Technologies, AT&T EG (DIRECTV), Aptus Health, Medvoxel systems, Tolko Industries Ltd., CMMI, Bearwood Consultants Ltd, Mortenson Construction, Soflab Technology, VectorOne Consulting

Planview AgilePlace

REA Group, Thompson Reuters

Popular Solutions

0 reviews

0 reviews

0 reviews

8 reviews

0 reviews

0 reviews

Top Industries

Computer Software Company

16%

Marketing Services Firm

10%

Comms Service Provider

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Priye Tamunokuro
Business Development/Technical Sales Specialist at Tezza Business Solutions
Inflectra SpiraPlan has been instrumental in transforming how we manage our software quality assurance and our agile...
Read full review of Inflectra SpiraPlan »
WIllWorley
Software Consultant at The New Humanitarian
I use Inflectra Rapise in my company since we have contracts with a lot of government entities. Our company could not...
Read full review of Inflectra Rapise »
Jason Lopez
Test Manager at a engineering company
The use case for Inflectra SpiraTest is to report on defects. It's also useful for writing test cases.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
We manage the whole software lifecycle. We combine the user stories and requirements, including the test cases, in...
Read full review of Inflectra SpiraTeam »

Review 1 of 4

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Jason Lopez
Test Manager at a engineering company
Contacting the Inflectra SpiraTest technical support team isn't my domain.
Read full review of Inflectra SpiraTest »
WIllWorley
Software Consultant at The New Humanitarian
Inflectra's support was fine. I noticed that with Inflectra's support team, the problem was when you found an issue...
Read full review of Inflectra Rapise »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
Technical Support was prompt and responsive. guidance to the plugins and integration methods were well published and...
Read full review of Inflectra SpiraTest »
Anonymous User
QA Engineering Manager at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Anonymous User
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
Read full review of Inflectra SpiraTest »
Anonymous User
QA Technical Manager at a tech services company
We've had a chance to contact technical support and so far they've been good. We've been satisfied with the level of...
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Anonymous User
Sr. Project Manager at University of Utah Hospitals & Clinics
Customer service and technical support has been very responsive. We have had little need to contact customer support...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
Anonymous User
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Anonymous User
Head of QA Department at a tech services company
We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
Inflectra Rapise's technical support is one of its best features. We have been utilizing the product from the get go...
Read full review of Inflectra Rapise »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
Read full review of Inflectra SpiraTest »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
The support in Latin America of Inflectra is the best if you compare it with Jira support. Jira is an Australian...
Read full review of Inflectra SpiraTeam »
Ole Einar
Owner at NND
I haven't contacted technical support recently, but when I did before, I got quite a good response. My first...
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Management Office (QMO) Manager at a comms service provider
The support is even better than the tool. It's incredible. The technical support that they have wonderful. Not only...
Read full review of Inflectra SpiraTeam »

Review 1 of 30

VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
Steven Jeffrey
Project Manager at AT&T
The customer support for Planview Portfolios is very proactive and responsive.
Read full review of Planview Portfolios »
Anastasia Suzan
Financial Analyst at Shell
The customer support for Planview Portfolios is excellent; the support team has always been proactive and responsive.
Read full review of Planview Portfolios »
Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Nick Tso
Sr. Manager of Strategy at Sutter Health
I haven't had a ton of interaction, but when I did use the technical support feature in Spigit they were pretty...
Read full review of Planview IdeaPlace »
Kimberly Gibney
Solutions Development Manager at Wake County
Technical support is on top of things. They really know the system and we've stumped them a few times over the years....
Read full review of Planview PPM Pro »
HeathVerburg
Program Manager at Citizens Bank
To the degree that we've needed it, the solution has been very helpful. Part of the struggle that we've had over the...
Read full review of Planview Portfolios »
JoanSureshkumar
Sr Innovation Coordinator at Advance Auto Parts, Inc.
I love our Spigit team and the team that I have been working with. Anytime we have any issues that are quick, the IT...
Read full review of Planview IdeaPlace »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
Anonymous User
Director of Operations at a tech services company
The support is similar to other companies. They were not exceptional by any means. I don't see anything remarkably...
Read full review of Planview Daptiv »
Anonymous User
Innovation Manager at a financial services firm
We moved single sign-on vendors. The tech support was a wonderful resource helping with that, as we had quite a few...
Read full review of Planview IdeaPlace »
Gireesh Talur
Planview Administrator at AXA XL
Technical support helps us a lot whenever we face an issue or raise a request. They resolve them within two days.
Read full review of Planview Portfolios »
Anonymous User
Senior Enterprise Architect at a financial services firm
Customer Service: 7 out of 10 Technical Support: 7 out of 10
Read full review of Planview Portfolios »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
ManishSrivastana
Project Manager at New Orleans Convention Center
I don't directly deal with the technical support because I'm a super users. We have an admin team for PPM Pro. They...
Read full review of Planview PPM Pro »
Anonymous User
Business Consultant at a financial services firm
The technical support is really good and very prompt. It's quite impressive compared to our experience with other...
Read full review of Planview AgilePlace »
Anonymous User
Enterprise Solutions Architect
Its support to legacy paying customers is something PlanView is not handling well. We were unable to implement due to...
Read full review of Planview Portfolios »
Anonymous User
Management consultant at Sloan Consulting
The technical support is excellent and responsive. Planview has a very active user community that they promote.
Read full review of Planview PPM Pro »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
I have never had to contact technical support in the five years I've used it. I've used the Planview success page and...
Read full review of Planview Portfolios »
JenniferStokes
Director, Project Management at TradeStation
The technical support has been good to date.
Read full review of Planview PPM Pro »
Anonymous User
Enterprise Program Management Office, Center of Excellence Leader at a financial services firm
Technical support has been pretty good. We had some challenges as we were not on the latest platform, on the latest...
Read full review of Planview Portfolios »
Anonymous User
Director, Solution Strategy & PMO at Verisk Analytics
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
Musunga Kabwe
Senior Analyst - Technology at LPL Financial
We submit cases from time to time. If we see any errors or encounter any system behavior that we're not able to...
Read full review of Planview Portfolios »
GeorgiaHauschild
Sr Program Manager at Fresenius Medical Care
So far, the support has been really good. We have a third-party through whom we submit most of our ticket issues. We...
Read full review of Planview Portfolios »
Allan Shafer
IT Architect at a healthcare company
The technical support seems strong. I know they've started doing some more off-shore support, and that space still...
Read full review of Planview Portfolios »
Anonymous User
Enterprise Architect at Qualcomm Incorporated
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked...
Read full review of Planview Portfolios »
Anonymous User
Senior Tech Manager at a manufacturing company
I would rate them a four out of five, but keep in mind that we had a person that we paid available 24/7 to answer our...
Read full review of Planview ProjectPlace »
Vi EnChoong
Sr R&D Manager at Thermo Fisher Scientific
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we...
Read full review of Planview PPM Pro »

Review 1 of 30

Technical Support

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