Compare Intuit vs SolarWinds

Intuit

Based on 54 reviews.

SolarWinds

Based on 426 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

0 reviews

4 reviews

0 reviews

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

Top Industries

Financial Services Firm

16%

Construction Company

14%

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mike Myher
Director, Administration at a retailer
Our main use case is for distribution. We primarily work in the field of distribution.
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Anonymous User
Director

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Review 1 of 2

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
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Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Customer Service

Dana Bakker
Director Of Finance at Nourishing Hope
The solution's technical support really has anyone specifically assigned to deal with a user's issue, because of...
Read full review of QuickBooks »
Ashfaq Muhammad
Remote Bookkeeper / Accountant at Freelance
It provides effective customer support. I would rate it seven out of ten.
Read full review of QuickBooks »
LuisYndigoyen
Senior Product Manager at Momento
We've never had contact with technical support.
Read full review of MailChimp »
Isha Shah
Finance Associate at The African Leadership University
I have not escalated any questions to customer service or technical support teams regarding QuickBooks.
Read full review of QuickBooks »
Anonymous User
Senior Account Officer at a outsourcing company
I have not communicated with QuickBooks technical support as of now.
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Anonymous User
Independent Consultant at a tech consulting company
Customer Service: Poor. When they have shut off our ability to send mail, there is no email sent to us. Therefore, we...
Read full review of MailChimp »
Anonymous User
Digital Marketing Specialist at a non-profit
Their technical support is excellent. I found an answer to most of my questions by consulting their knowledge base,...
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Anonymous User
Adjunct Professor at Norwalk Community College Foundation, Inc
Customer Service: Excellent. Technical Support: Very good.
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Anonymous User
Owner
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Client Services at a marketing services firm
Customer Service: 10/10. Technical Support: 10/10 - I LOVE the chat support.
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Kirit I. Desai
Consultant at a comms service provider
Their documentation is great. It explains why I haven't encountered the need to contact their customer service and...
Read full review of QuickBooks »
R. Michael O'Hanlan
QuickBooks ProAdvisor at a consultancy
I rate them 11 out of 10. One of the reasons I stay involved in this product as a ProAdvisor is because I can rely on...
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Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
Technical support for this solution is very easy to contact. They have chat, email, phone, and remote services...
Read full review of QuickBooks »
Anonymous User
VP Finance and Business Intelligence at a tech services company
I found it a bit tough to get in touch with technical support.
Read full review of QuickBooks »
Anonymous User
Managing Member at Christiano Ferraro Consultancy, LLC
Customer Service: No phone, but chat person was good, prompt and intelligent. Technical Support: Same as above.
Read full review of MailChimp »
Anonymous User
Co-founder, Web developer at a media company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of MailChimp »
Anonymous User
Senior Business Analyst at a financial services firm
It's very good.
Read full review of Mandrill »
Anonymous User
Director
It was technical support I was in need of when I contacted them. Due to the nature of the product I suspect customer...
Read full review of Mandrill »
Anonymous User
Digital Marketing Practice Lead at a media company
Technical support is fantastic.
Read full review of MailChimp »
Anonymous User
Executive Director at TiE NY
The chat room support is very responsive.
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Anonymous User
Managing Partner at a tech services company
I have not used their support.
Read full review of QuickBooks »
Anonymous User
Webmaster
Customer Service: Service is great! I have had some questions about mailings and I used the chat feature. I was...
Read full review of MailChimp »
Anonymous User
Web Development Consultant at a tech consulting company
Customer Service: Probably one of the best in the industry, even if the client is just a small business and only...
Read full review of MailChimp »
Anonymous User
Emarketing Specialist at a printing company
Customer Service: Customer service of this product is excellent. Technical Support: Tech support is great and they...
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Max Rubin
CFO at Make The Switch
I would rate technical support a seven. They have good technical support, but sometimes you don't get the right...
Read full review of QuickBooks »
Moses Wambugu
GUIDER at ONLINE TRAINING AND EARNINGS
Slow when it comes to solving problems.
Read full review of QuickBooks »
Liz Hardwick
Partner/Owner, Trainer and Speaker at DigiEnable
Customer Service: The customer service that I've interacted with has been clear and quick to respond. There are also...
Read full review of MailChimp »
LisaSwan
President
Intuit has some phone and email customer support, but it relies on its online community support center for asking and...
Read full review of QuickBooks »
Anonymous User
Owner & Chief Marketing Officer
Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate....
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Anonymous User
Responsable de Comunicación y Marketing at a tech services company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
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Review 1 of 30

Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support needs to respond to its customers faster. We are not 100% satisfied with the level of support we get.
Read full review of SolarWinds Network Device Monitor »
Yashokanth Partkunan
Managed Services Engineer at Loop1 Systems
Regarding the technical support, we mainly provide it to clients from Loop1. When it comes to SolarWinds, they do...
Read full review of SolarWinds Security Event Manager »
KhalidOmer
Data Center Engineer at a retailer
The technical support is good. They are very responsive. I would rate it an eight out of ten.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Omer_Khan
ICT Design Manager at a hospitality company
Technical support is good, however somewhat delayed due to the time difference. We had some troubleshooting issues...
Read full review of SolarWinds NPM »
Arsene Feudjio Tsopgue
Consultant at AC Consulting
The technical support for SolarWinds NetFlow Traffic Analyzer is good. Support is responsive.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
The technical support is good from SolarWinds Virtualization Manager. The response has been fast.
Read full review of SolarWinds Virtualization Manager »
Ravi Khanchandani
Founder Director at Techsa Services
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of...
Read full review of SolarWinds Network Configuration Manager »
NikhilKalwint
Technical Specialist at ServiceIO
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
Mahmoud Osama
IT System Administrator at a energy/utilities company
Technical support could definitely be better. I have opened a ticket with technical support, but with no response.
Read full review of SolarWinds Kiwi Syslog Server »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Regarding technical support of SolarWinds Web Help Desk, the support is great. They responded promptly, and the...
Read full review of SolarWinds Web Help Desk »
ANIS QURESHI
Senior Specialist- IT Systems Management at GAL
I have used the support from SolarWinds Network Device Monitor. I rate the support from SolarWinds Network Device...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Infrastructure Monitoring Engineer at a tech services company
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back”...
Read full review of SolarWinds Server and Application Monitor »
RajasekharMaturi
Technical Lead at a tech vendor
In technical support, I face a few issues. They often say that only premium subscribers receive support within one or...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Neelam
Senior Associate Consultant at a tech services company
I have not contacted the support for SolarWinds Server and Application Monitor.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT service Delivery Manager Managed services projects at a computer software company
SolarWinds' technical support is ok, but it could be faster and more knowledgeable.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Sr Infrastructure Engineer at a wellness & fitness company
Customer Service: Good. I appreciate not being offshored (at least it wasn't when I called). Technical Support: Good.
Read full review of SolarWinds NPM »
Fazal Azeem
Implementation & Support Specialist at 360Factors
Technical support from SolarWinds is the best.
Read full review of SolarWinds NPM »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
Anonymous User
Network Operation Center Team Leader at a recruiting/HR firm
I would give technical support a rating of 5/10 on a good day. Since going to a Philippine support group, there has...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However in the past twelve months, they have reformed their ways and...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Director at a consultancy
The technical support is very good.
Read full review of SolarWinds Pingdom »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Lead Analyst at a integrator
Reaching the solution's technical support team is the biggest challenge. We don't get the support on time.
Read full review of SolarWinds Serv-U File Transfer Protocol Server »
Andrew Njagi
Communications and Networks Engineer at a transportation company
The solution's technical support is okay, but we don't have an SLA, and sometimes the response times are very slow.
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Project Lead - Danone North America at a manufacturing company
The support is always good. They are good people and they answer questions quickly. They know their product.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network Engineer at a mining and metals company
SolarWinds NPM technical support is very responsive. They're available by phone, which is a plus.
Read full review of SolarWinds NPM »
SidneiYokoyama
CISO at LGPDNOW
The support is good, featuring technicians who understand technical issues. There is room for improvement by offering...
Read full review of SolarWinds Kiwi Syslog Server »
Anonymous User
Business Consultant. at a tech services company
The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.
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Review 1 of 30

Technical Support

No Data Available

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