Compare IS Decisions vs Trellix

CommuniCare Health Centre, DP World, BAE Systems, Moet Hennessy, Ernst & Young, Honda, Volswagon, VTech, GlakoSmithKline, Lockheed Martin, US Navy, University of Alabama, Ministry of Interior Saudi Arabia, Total

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

FileAudit

0 reviews

UserLock

0 reviews

Trellix Endpoint Security Platform

19 reviews

Trellix MOVE AntiVirus

3 reviews

Trellix Network Detection and Response

3 reviews

Top Industries

Comms Service Provider

14%

Construction Company

13%

Manufacturing Company

Government

Financial Services Firm

11%

Manufacturing Company

11%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bill H.
Information Technology at City Of Keizer
We needed to strengthen our access security after being hit by a ransomware attack. Implementing two-factor...
Read full review of UserLock »

Review 1 of 1

Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
We are working with Palo Alto products, specifically firewalls. We are only using Palo Alto Firewalls and not Cortex....
Read full review of Trellix Advanced Threat Defense »

Review 1 of 5

Customer Service

AntoSebastin
Cyber Security Consultant - APAC at Logon Software
The technical support for the product is available only via email, not through toll-free numbers or phone calls. If...
Read full review of FileAudit »
Anonymous User
IT Manager at Xcel Mechanical Systems
I haven't had to contact support, so that's pretty good.
Read full review of UserLock »

Review 1 of 2

Vishal Khare
IT manager at Electrolux Home Products
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
HameedAhmed
Joint Director at PAA
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
Amey Darekar
Personal Banker at HDFC Bank
The solution's technical support is good and supportive when it comes to my interactions with them.
Read full review of Trellix Collaboration Security »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
There is room for improvement in the customer service and support.
Read full review of Trellix Endpoint Security Platform »
Anastasia Wairimu
Team Manager at Ford
The customer support for Trellix Email Security is very responsive and proactive.
Read full review of Trellix Email Security »
Hassan Sheikh
Network & Security Lead at a computer software company
I have interacted with the customer support team of Trellix Collaboration Security. The support team is good overall,...
Read full review of Trellix Collaboration Security »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are...
Read full review of Trellix Endpoint Security Platform »
Hung-LE
Group IT Manager at Discova
I have experience with the solution's technical support.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
I would rate technical support from Trellix Active Response as a seven because sometimes we face difficulties finding...
Read full review of Trellix Active Response »
GencJakupi
Information Technology Security Analyst at a financial services firm
The technical support from McAfee ESM is great. When we had issues they were about to fix them in a reasonable time...
Read full review of Trellix ESM »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
VishalSingh15
Head of Business at Variyas Labs Pvt Ltd
For a paid version of Trellix Endpoint Security, satisfying customer support can be experienced.
Read full review of Trellix Endpoint Security Platform »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The technical support of Trellix DLP rates at eight points. The support is not optimal for Trellix solution. There...
Read full review of Trellix DLP »
Csaba Molnar
IT department manager at Szrt
I have never contacted technical support. I've never had an issue that required me to.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Principal Consultant at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you run...
Read full review of Trellix MOVE AntiVirus »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Vineeth Marar
Cloud solution architect at 0
The customer service and support are very helpful.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Manager - Technology, Media and Telecom Research at a tech services company
I have not contacted technical support. My dealer is in contact with them for me.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Hayaa Kayasseh
Process Specialist - Operational Excellence at a government
I have not had any experience with technical support.
Read full review of Trellix MOVE AntiVirus »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
SOC Services Manager at a healthcare company
Their support is okay. It is not bad.
Read full review of Trellix Helix Connect »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Systems Engineer at South Asian Technologies
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Administrator at a healthcare company
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical consultant at a construction company
Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

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