Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

5 reviews

6 reviews

9 reviews

51 reviews

27 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

Media Company

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at Truglobal
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
Read full review of Jamf Pro »
Nick Rudman
Project Manager at Wells Fargo
I have been using Jamf Protect for four years and have utilized it for Apple assets to protect against threats and...
Read full review of Jamf Protect »
Robert Ojok
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer
My main use case for Jamf Connect is for single sign-on. For mobile devices, we use Jamf Connect to sync the IDP...
Read full review of Jamf Connect »
MazharHusain
Technical Analyst at a tech vendor
We have around 1,500 Mac in ABM, but recently enrolled 1,000. We have created limited policies because Jamf for Mac...
Read full review of Jamf for Mac »
Anonymous User
Applications Analyst at a healthcare company
My main use case for Jamf School is managing devices in our classrooms. I was a campus tech at one point and we used...
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Review 1 of 5

Anonymous User
Partner Account Manager at a wholesaler/distributor
Our main use case for Auth0 Platform is to work with our partners to take to the customers, with Auth0 Platform being...
Read full review of Auth0 Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have hands-on experience with Okta Platform for a little over three years, starting in 2023, integrating SaaS apps...
Read full review of Okta Platform »

Review 1 of 2

Customer Service

Ramnivas Verma
Senior Analyst at a tech vendor
I rate Jamf support nine out of 10.
Read full review of Jamf Connect »
Ashitosh Bankar
Jamf Consultant at Team Computers
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at Cairo American College
I would rate their technical support as a 9 because I am actually working with a reseller in South Africa who is...
Read full review of Jamf Protect »
Nick Rudman
Project Manager at Wells Fargo
The customer support is very proactive, helpful, and knowledgeable.
Read full review of Jamf Protect »
NitinKumar1
SecOps Lead at Barco
The technical support for this solution is not that good. I would rate their support team a five out of ten.
Read full review of Jamf Pro »
Mohd Javed Khan
Lead Senior Consultant at Truglobal
I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally...
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at Cairo American College
We rely on third-party customer support, which is very good. However, my only concern with the direct customer...
Read full review of Jamf School »
Yousef Almomani
Systems Engineer at a consultancy
The customer support is very responsive and eager to help customers.
Read full review of Jamf Protect »
Mohit Dumbani
Product Manager at a tech consulting company
Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.
Read full review of Jamf Pro »
Amira Youssef
Server Administrator Coordinator at Cairo American College
The customer support for Jamf Protect is pretty good. As I mentioned before, we are relying on the reseller, and they...
Read full review of Jamf Protect »
Amira Youssef
Server Administrator Coordinator at Cairo American College
The technical support is the same for Jamf Pro and Jamf Protect.
Read full review of Jamf School »
Anonymous User
Sr cloud engineer at a tech vendor
We never got a chance to talk with the customer support.
Read full review of Jamf Connect »
Anonymous User
Senior Instructional Technologist at Maryville University of Saint Louis
Jamf customer support is always available and prompt. They are very helpful.
Read full review of Jamf Pro »
Anonymous User
System Support Analyst at Alder Creek Middle School
Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process...
Read full review of Jamf Pro »
Anonymous User
Product Owner at a financial services firm
I am satisfied with the support.
Read full review of Jamf Pro »
Hitesh Sharema1
IT Compliance Project Specialist at Avizva
They're the best support team I've encountered after Dell. We used to say we had the best support from another...
Read full review of Jamf Protect »
Anonymous User
IT Support Specialist at VISBY MEDICAL, INC.
Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a...
Read full review of Jamf Pro »
Anonymous User
Information Technology Support Specialist at PrimeRevenue
Great!
Read full review of Jamf Pro »
Anonymous User
District Technology Support Technician at a educational organization
Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent...
Read full review of Jamf Pro »
Anonymous User
Apple Device Coordinator at Orland School District 135
There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline.
Read full review of Jamf Pro »
Anonymous User
Technical Specialist at a retailer
My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.
Read full review of Jamf Pro »
Marc Jammet
Reporting Data Analyst at Syd Conseil Cogito
The tool's tech support is helpful and efficient. It also has an active community.
Read full review of Jamf Protect »
Anonymous User
PowerSchool Administrator at a performing arts
Tech support is always friendly and ready to help. While the tech support professionals are great, and happy to help,...
Read full review of Jamf Pro »
Anonymous User
Senior Support Specialist / Jamf Admin at a university
It's excellent. I'd rate their support a 10 out of 10.
Read full review of Jamf Pro »
Anonymous User
Systems Administrator at International School of Amsterdam
They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is...
Read full review of Jamf Pro »
KumarGaurav
Senior Technical Consultant at Softcell Technologies Limited
Support is something I believe could have been improved. They offer one of the best cloud services available....
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Anonymous User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government
So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I...
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Anonymous User
Technical Account Manager at a computer software company
For technical support, I would rate my experience with an eight.
Read full review of Jamf Connect »
jhock
IT Support Specialist at a educational organization
Customer service and support are superb. Support responses are always timely and that is appreciated when needing an...
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university
If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in...
Read full review of Jamf Pro »

Review 1 of 30

Suraj Ranjan Sahoo
Systems Engineer at cmc
We never reached out to customer support, as our team did not handle that. Our client dealt with customer support, so...
Read full review of Auth0 Platform »
Mahesh-Subramanian
Vice President at Chargebacks911
The support was very good.
Read full review of Okta Platform »
GOMS A R
Head Technology - Cybersecurity at Valuepoint Systems
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
Read full review of Okta Platform »
Suresh Marrivada
Senior Consultant at Deloitte
We do communicate with the technical support of Okta Platform, and they have exceptional knowledge of what they are...
Read full review of Okta Platform »
Mihir Parekh
Associate Security Architect at Tech Mahindra Limited
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Platform »
Zaki Ahmed
Cloud Architect at Diriyah Company l شركة الدرعية
I have dealt with some issues and have raised tickets, and they were really helpful. They replied immediately with no...
Read full review of Okta Platform »
Ephraim Tetteh Apetorgbor
Software Engineer at aeTech Digital Hub
I have not interacted with the technical support or customer service of Okta Platform. I hardly go to customer...
Read full review of Okta Platform »
Shubham Gutte
Okta Engineer at Tata Consultancy
My relationship with the vendor is as a customer and partner. When we have issues with Okta Platform, we reach out to...
Read full review of Okta Platform »
Rama NagaSusarla
Senior Director - Principal Architect at a computer software company
There was one minor hiccup with technical support, but other than that, the support has been pretty good. I would...
Read full review of Okta Platform »
Pradip Niladhe
Senior Associate Software Engineer at Simeio Solutions
The technical support of Okta Customer Identity is very prompt in responding.
Read full review of Okta Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Platform »
Jake LoPilato
Account Executive L3 | Team Lead at a tech vendor
I have not had to contact Okta's technical support or customer support, which is probably a good thing.
Read full review of Okta Platform »
Serge Wautier
CTO at Lambda-X Ophthalmics
Their support is excellent. I had an issue, and their response was very helpful.
Read full review of Auth0 Platform »
Thanuj Igalawithana
Senior Technical Lead at AtLink Communications Inc.
Auth0 Platform requires maintenance as we have done some updates, and recently we have not done anything. However, we...
Read full review of Auth0 Platform »
Anonymous User
Practice Director - PAM, IGA, IAM & ZeroTrust at a tech vendor
Both the tech support team and customer service team are good.
Read full review of Okta Platform »
Saurabh Namdev
Senior Software Engineer at a tech services company
Customer support is really good. Every time I created an incident and reported issues, they were tackled properly,...
Read full review of Auth0 Platform »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
ISG Providers Lens Research Lead Analyst at a tech services company
I've never directly dealt with technical support.
Read full review of Okta Platform »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Platform »
Anonymous User
IAM Architect
Okta Platform's customer support is good. I would rate the customer support a 10 because it is consistent.
Read full review of Okta Platform »
Anonymous User
Senior Director of Application Services at a comms service provider
The technical support is good, we have always had an effective response.
Read full review of Okta Platform »
Anonymous User
Continuous Service Improvement Analyst at a tech services company
I've contacted internal company IT support a few times while learning the intricacies of Okta Platform, but I've...
Read full review of Okta Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Overall, customer support tends to be dependable, but the real experience will depend on the support tier selected...
Read full review of Okta Platform »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Platform »
Vince Husenajr
CISO at a tech services company
On a scale of one to ten, I would rate Okta Platform's support or customer service as around seven. With Duo, I was...
Read full review of Okta Platform »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Platform »
TimoHamalainen
Director, Device Management at IT-palvelutalo Valtti at Valtti, part of Advania
There were times I needed to escalate some questions to the technical support team of Okta Workforce Identity, and on...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We have contacted technical support and find that they are good.
Read full review of Auth0 Platform »
Anonymous User
Senior Manager And Vice President at a tech vendor
Customer support from Okta is quite good; I know people personally, and their learning portal is also effective. They...
Read full review of Auth0 Platform »

Review 1 of 30

Technical Support

No Data Available

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