Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

8 reviews

3 reviews

6 reviews

31 reviews

6 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

University

Media Company

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at a computer software company
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
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Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at a retailer
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However,...
Read full review of Jamf Connect »
Amira Youssef
Server Administrator Coordinator at a educational organization
Jamf School is used for device management in our educational institution.
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Review 1 of 3

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Platform »
Vishal Chopade
Senior Software Engineer at a comms service provider
My main use case for Auth0 is for authentication purposes for my APIs. I rely on it mainly to give specific access to...
Read full review of Auth0 Platform »

Review 1 of 2

Customer Service

Pete C
Senior Infrastructure Engineer at a insurance company
They have friendly support that has shown remarkable improvement over the past few years.
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Mohd Javed Khan
Lead Senior Consultant at a computer software company
I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally...
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Ashitosh Bankar
Jamf Consultant at a computer software company
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
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Amira Youssef
Server Administrator Coordinator at a educational organization
Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I...
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Amira Youssef
Server Administrator Coordinator at a educational organization
The technical support from Jamf Pro is amazing.
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Ramnivas Verma
Senior Analyst at a tech vendor
I rate Jamf support nine out of 10.
Read full review of Jamf Connect »
Amit-Sarkar
Apple Mobility Service Manager at a tech services company
Jamf Connect's technical support team should be faster and able to understand the customer's pain point and give the...
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Amira Youssef
Server Administrator Coordinator at a educational organization
The solution's technical support is great.
Read full review of Jamf Protect »
kahot
IT Technician at a educational organization
awesome technical support, not an issue with the software they can't fix or resolve.
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Anonymous User
Mac Specialist at a computer software company
I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to...
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Anonymous User
Regional Service Delivery Manager at a pharma/biotech company
Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members,...
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Jeffery Anderson
Support Team Lead at a media company
Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.
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Rajesh Koul
Sales Manager at a tech services company
Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package...
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Anonymous User
Network Administrator at a educational organization
They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email...
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KumarGaurav
Senior Technical Consultant at a tech services company
Support is something I believe could have been improved. They offer one of the best cloud services available....
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Anonymous User
Mobile System Administrator - End User Experience at a healthcare company
The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen...
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Jens Kullander
CEO at a tech services company
Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects...
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university
If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in...
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Anonymous User
PowerSchool Administrator at a performing arts
Tech support is always friendly and ready to help. While the tech support professionals are great, and happy to help,...
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Quinton Colyn
Jamf Administrator at a financial services firm
The technical support is consistently reliable.
Read full review of Jamf Connect »
Lee Litzsey
Endpoint Support Technician at a financial services firm
When I did have questions, the 24-hour customer service they have on offer helped walk me through a lot of things....
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AC Miner
IT Support Specialist at a educational organization
The customer service and support are good.
Read full review of Jamf School »
Anonymous User
IT Support Specialist at a healthcare company
Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a...
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Anonymous User
Product Owner at a financial services firm
I am satisfied with the support.
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HOUSSEAU Yannick
System and Network Administrator at a non-tech company
I have never had the need to use technical support. If I have an issue, I go to the website Jamf Nation, which is a...
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Anonymous User
Apple Mac Specialist at a computer software company
I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.
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Anonymous User
Information Technology Support Specialist at a tech services company
Great!
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Hitesh Sharema1
IT Compliance Project Specialist at a tech services company
They're the best support team I've encountered after Dell. We used to say we had the best support from another...
Read full review of Jamf Protect »
Anonymous User
Owner/CEO at a university
Support has been great for the few times I had to use them. They offer a very quick response.
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Randall Saeks
Apple Distinguished Educator at a manufacturing company
Support has been responsive to our needs.
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Review 1 of 30

Mahesh-Subramanian
Vice President at a financial services firm
The support was very good.
Read full review of Okta Platform »
Peter Barnett
System Engineer at a non-tech company
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Platform »
Chetanya Sharma
IT Administrator at a tech vendor
Okta Customer Identity's technical support is fine; they help to fix tickets within the timeline and their support is...
Read full review of Okta Platform »
Berkley Lamb
Access Integration Engineer at a manufacturing company
I rate the support from Okta Workforce Identity a four out of five.
Read full review of Okta Platform »
Anonymous User
Senior IT Operations / Network Administrator at a transportation company
The solution’s customer support is fast, reliable, and helpful.
Read full review of Okta Platform »
Anonymous User
Implementation Engineer at a tech vendor
The technical support for Okta is really supportive.
Read full review of Okta Platform »
Anonymous User
Sales Executive at a tech services company
I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not...
Read full review of Okta Platform »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Platform »
Anonymous User
Business Intelligence Developer at a consultancy
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Platform »
Tom Foale
CTO at a cloud solution provider
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Platform »
KarthikeyanS2
Co-Founder at a retailer
Customer service used to be very responsive. Now, the community support is helping us for a long time. Whatever you...
Read full review of Auth0 Platform »
Anonymous User
Senior Architect for IAM Solutions at a tech services company
The customer service and support is fast and effective.
Read full review of Okta Platform »
Anonymous User
Security Solutions Engineer at a tech services company
Okta Workforce Identity could improve the support system, they are too slow.
Read full review of Okta Platform »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We have contacted technical support and find that they are good.
Read full review of Auth0 Platform »
Jamil Rashdi
Chief Technology Officer at a computer software company
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Platform »
Nadine Thirion
Manager, Customer Success at a consultancy
Auth0 has the best support ever. The support staff are engineers, not just frontline personnel, ensuring expert...
Read full review of Auth0 Platform »
Hichem TALEB-BENDIAB
CDO & Co-Founder at a tech services company
Technical support is excellent.
Read full review of Okta Platform »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
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Anonymous User
Architect at a tech services company
The customer service and support are awesome. They have a CSM assigned for each organization, and they are pretty...
Read full review of Okta Platform »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Platform »
Anonymous User
Information Security Senior Compliance Analyst at a computer software company
The customer support is good. I would rate the customer support on a scale of 1 to 10 as a nine.
Read full review of Okta Platform »
ABHILASH TH
Managing Director at a computer software company
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
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Anonymous User
Technical Team Lead at a computer software company
I have not personally experimented with technical support from Okta Workforce Identity, but I see there is a good...
Read full review of Okta Platform »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Platform »
Esteban Quinones
Manager, Identity Management Services at a financial services firm
They work really well.
Read full review of Okta Platform »
Anonymous User
Information Systems Engineer at a healthcare company
They provide a lot of support but there are still places where we get stuck.
Read full review of Okta Platform »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Platform »

Review 1 of 30

Technical Support

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