Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

8 reviews

6 reviews

9 reviews

37 reviews

16 reviews

Top Industries

Computer Software Company

11%

University

Media Company

Financial Services Firm

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at Truglobal
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
Read full review of Jamf Pro »
Nick Rudman
Project Manager at Wells Fargo
I have been using Jamf Protect for four years and have utilized it for Apple assets to protect against threats and...
Read full review of Jamf Protect »
Robert Ojok
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer
My main use case for Jamf Connect is for single sign-on. For mobile devices, we use Jamf Connect to sync the IDP...
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Amira Youssef
Server Administrator Coordinator at a educational organization
Jamf School is used for device management in our educational institution.
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Review 1 of 4

Sebastian Micu
Auth0 | Ciam Consultant at Intragen
Auth0 Platform's main use case is to serve as an identity provider for all the applications that users want to...
Read full review of Auth0 Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
I have hands-on experience with Okta Platform for a little over three years, starting in 2023, integrating SaaS apps...
Read full review of Okta Platform »

Review 1 of 2

Customer Service

HarinathReddy
Manager at Vodafone
We contacted the tool's support regarding an issue with configuration and they were not able to trace the exact problem.
Read full review of Jamf Connect »
Pete C
Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois
They have friendly support that has shown remarkable improvement over the past few years.
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Ashitosh Bankar
Jamf Consultant at Team Computers
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
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Amira Youssef
Server Administrator Coordinator at a educational organization
The technical support from Jamf Pro is amazing.
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Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at PVH Corp.
I never contacted technical support because I did not have any issues or questions that required their assistance.
Read full review of Jamf Connect »
Robert Ojok
Systems Engineer Iii Apple Devices (Jamf Engineering) at a retailer
There is a support feature within the actual web console where you can chat with technicians in Jamf. They have tier...
Read full review of Jamf Connect »
Dinesh Venkates
Consultant at Fujitsu
The customer service and support are good.
Read full review of Jamf Protect »
Amira Youssef
Server Administrator Coordinator at a educational organization
I wasted time going back and forth with the technical support team to get an answer for an issue I faced with Jamf...
Read full review of Jamf School »
Amit-Sarkar
Apple Mobility Service Manager at ZONES PVT LTD
The solution's technical team has to be a bit aggressive from a support perspective. The solution's technical team...
Read full review of Jamf Protect »
Jon DeBerry
President at DeBerry and Company
They are good. They are very accessible. I would rate them a five out of five.
Read full review of Jamf Pro »
NitinKumar1
SecOps Lead at Barco
The technical support for this solution is not that good. I would rate their support team a five out of ten.
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Tracy DiLossi
Works
They have awesome tech support. In fact it is the best I have ever experienced.
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Anonymous User
Works at a university
The technical support for this solution is the best.
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Quinton Colyn
Jamf Administrator at a financial services firm
The technical support is consistently reliable.
Read full review of Jamf Connect »
Anonymous User
Mac Specialist at Compugen
I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to...
Read full review of Jamf Pro »
Anonymous User
Regional Service Delivery Manager at a pharma/biotech company
Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members,...
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Anonymous User
Product Owner at a financial services firm
I am satisfied with the support.
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Jens Kullander
CEO at a tech services company
Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects...
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AC Miner
IT Support Specialist at Canutillo Independent School District
The customer service and support are good.
Read full review of Jamf School »
Anonymous User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government
So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I...
Read full review of Jamf Pro »
Quinton Colyn
Jamf Administrator at a financial services firm
We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We...
Read full review of Jamf Pro »
Anonymous User
Presales Engineer at a computer software company
The technical support is good and proactive. That said, it can be improved. There is some scope to enhance the...
Read full review of Jamf Protect »
Rajesh Koul
Sales Manager at a tech services company
Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package...
Read full review of Jamf Pro »
Anonymous User
Systems Administrator at International School of Amsterdam
They are always quick and accurate on their responses. Even for more complex issues, a timely and solid solution is...
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Anonymous User
Software Engineer at a tech vendor
I have not faced any issues with Jamf Protect, so I have no feedback on customer support from my or my team's...
Read full review of Jamf Protect »
Anonymous User
Infrastructure Consultant at a marketing services firm
There are no issues with support. I've always had great service with them.
Read full review of Jamf Pro »
Hitesh Sharema1
IT Compliance Project Specialist at Avizva
They're the best support team I've encountered after Dell. We used to say we had the best support from another...
Read full review of Jamf Protect »
Anonymous User
Senior consultant at a manufacturing company
The technical support is pretty good.
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Glenn Tommey
Apple Administrator | Jamf Service Manager at a university
If you decide to go with a hosted instance from a Jamf reseller/supplier, as we do, the reseller provides support in...
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Anonymous User
SME (Jamf) | Desktop Architect (Mac) at Tata Consultancy Services
Jamf Support is super helpful, professional, and all of the engineers are very nice to deal with.
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Review 1 of 30

Serge Wautier
CTO at Lambda-X Ophthalmics
Their support is excellent. I had an issue, and their response was very helpful.
Read full review of Auth0 Platform »
Jake LoPilato
Account Executive L3 | Team Lead at a tech vendor
I have not had to contact Okta's technical support or customer support, which is probably a good thing.
Read full review of Okta Platform »
Upendar G
Senior Consultant at Wipro Limited
We have a strong internal support system including application support, data center, and IDM teams. However, direct...
Read full review of Okta Platform »
SurajShah
Consultant at a tech services company
I can rate Okta Platform support at approximately eight or nine out of ten.
Read full review of Okta Platform »
reviewer9216065
Sr. Cloud Security Architect at a tech services company
Support is great. You get in-line support by just logging into it. I never faced a lot of challenges. There were one...
Read full review of Okta Platform »
Siddhit-Renake
Technology Architect at Hewlett Packard Enterprise
My team was in touch with their counterparts from marketing and technical resources, but because it was a PoC...
Read full review of Auth0 Platform »
Kaeleigh Stroud
Technical Lead at Jem
Our experience with customer service has been a mixed bag. We had a contact at Okta previously, but because we are on...
Read full review of Auth0 Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
Okta provides good support. While we are unable to have it in-house, we can raise a ticket, and they support us well.
Read full review of Okta Platform »
Thanuj Igalawithana
Senior Technical Lead at AtLink Communications Inc.
Auth0 Platform requires maintenance as we have done some updates, and recently we have not done anything. However, we...
Read full review of Auth0 Platform »
SunnyKumar
Senior IT Engineer at Instawork
Whenever my company has raised a ticket with Okta's support team, we always receive immediate support. I rate the...
Read full review of Okta Platform »
Erik Aceiro
Solutions Architect III at Raizen
I rate the technical support a ten out of ten. It is very good.
Read full review of Auth0 Platform »
RafalStas
CEO at a tech services company
I've never contacted technical support. I've only ever used web pages to assist me with questions, and that has been...
Read full review of Okta Platform »
Anonymous User
Security Architect at a construction company
We've had good experience with technical support.
Read full review of Auth0 Platform »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
Read full review of Okta Platform »
Anonymous User
Digital VP, Associate Principal at a consultancy
Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new...
Read full review of Auth0 Platform »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Platform »
Anonymous User
Okta Product Manager at a security firm
We have been satisfied with the support for this solution.
Read full review of Okta Platform »
Jamil Rashdi
Chief Technology Officer at Jrashdi
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Platform »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Overall, customer support tends to be dependable, but the real experience will depend on the support tier selected...
Read full review of Okta Platform »
Anonymous User
Consultant at a financial services firm
We receive technical support through third-party suppliers. They provide good support services.
Read full review of Okta Platform »
Tom Foale
CTO at Klaatu IT Security Ltd
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Platform »
Anonymous User
Senior Director of Application Services at a comms service provider
They meet our needs. We haven't had a problem with technical support answering any of our questions.
Read full review of Okta Platform »
ABHILASH TH
Managing Director at FOX DATA
They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms...
Read full review of Okta Platform »
Anonymous User
Sector Manager at a tech services company
While I can't speak on behalf of my colleagues, I have not made use of technical support.
Read full review of Okta Platform »
Anonymous User
Sr. Compliance Analyst at a computer software company
The customer support is good. I would rate the customer support on a scale of 1 to 10 as a nine.
Read full review of Okta Platform »
Anonymous User
Business Intelligence Developer at a consultancy
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had...
Read full review of Okta Platform »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Platform »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Platform »
Anonymous User
Technology Manager at a pharma/biotech company
Customer Service: Customer service is excellent. Technical Support: Techncial support is excellent.
Read full review of Okta Platform »
Fazil Hussain
SW Engineer at LVL237
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
Read full review of Auth0 Platform »

Review 1 of 30

Technical Support

No Data Available

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