Compare JAMF vs Okta

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Popular Solutions

Jamf Pro

9 reviews

3 reviews

5 reviews

29 reviews

6 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

University

Media Company

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohd Javed Khan
Lead Senior Consultant at a computer software company
I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions...
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Joost Van 'T Wout
Senior Endpoint Engineer (macOS/Jamf) at a retailer
The main use case for Jamf Connect was to synchronize local accounts with the identity provider, like Entra. However,...
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Amira Youssef
Server Administrator Coordinator at a educational organization
Jamf School is used for device management in our educational institution.
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Review 1 of 3

SumitMundik
Lead Admin Systems at a financial services firm
I don't have many details about Okta Workforce Identity. I use the tool just to sign in to different applications...
Read full review of Okta Platform »
Vishal Chopade
Senior Software Engineer at a comms service provider
My main use case for Auth0 is for authentication purposes for my APIs. I rely on it mainly to give specific access to...
Read full review of Auth0 Platform »

Review 1 of 2

Customer Service

Ashitosh Bankar
Jamf Consultant at a computer software company
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been...
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Nisar Ahamed
Presales Specialist at a computer software company
You get support from a dedicated engineering team.
Read full review of Jamf Protect »
Amira Youssef
Server Administrator Coordinator at a educational organization
The technical support from Jamf Pro is amazing.
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Amit-Sarkar
Apple Mobility Service Manager at a tech services company
Jamf Connect's technical support team should be faster and able to understand the customer's pain point and give the...
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Ramnivas Verma
Senior Analyst at a tech vendor
I rate Jamf support nine out of 10.
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Vinay-M
Solution Lead Engineer at a tech vendor
It's not too bad, but there is a delay in response to queries. We don't get responses as quickly as we would like....
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HarinathReddy
Manager at a tech vendor
We contacted the tool's support regarding an issue with configuration and they were not able to trace the exact problem.
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Vinay-M
Solution Lead Engineer at a tech vendor
In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows....
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Amira Youssef
Server Administrator Coordinator at a educational organization
Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I...
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Anonymous User
Works at a university
The technical support for this solution is the best.
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Anonymous User
Senior Macintosh Systems Administrator/ Task Lead/ Information Assurance Officer at a government
So far, every team that is assigned to my account has been very supportive and reaches out often just to check-in. I...
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Rajesh Koul
Sales Manager at a tech services company
Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package...
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Anonymous User
Mac Specialist at a computer software company
I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to...
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Anonymous User
Mobile System Administrator - End User Experience at a healthcare company
The support experience I have had with Jamf has been amazing. If you have an idea or a dream to make something happen...
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Randall Saeks
Apple Distinguished Educator at a manufacturing company
Support has been responsive to our needs.
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Anonymous User
Works
This solution has great support.
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jhock
IT Support Specialist at a educational organization
Customer service and support are superb. Support responses are always timely and that is appreciated when needing an...
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Marc Jammet
Reporting Data Analyst at a tech services company
The tool's tech support is helpful and efficient. It also has an active community.
Read full review of Jamf Protect »
Anonymous User
Senior Instructional Technologist at a university
Jamf customer support is always available and prompt. They are very helpful.
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AC Miner
IT Support Specialist at a educational organization
The customer service and support are good.
Read full review of Jamf School »
kahot
IT Technician at a educational organization
awesome technical support, not an issue with the software they can't fix or resolve.
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Quinton Colyn
Jamf Administrator at a financial services firm
The technical support is consistently reliable.
Read full review of Jamf Connect »
Anonymous User
Network Administrator at a tech services company
I was in contact with support a lot in the past and they have been able to offer great assistance.
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Anonymous User
Regional Service Delivery Manager at a pharma/biotech company
Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members,...
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Joshua Smith
Senior Information Security Engineer at a computer software company
Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID...
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Kishoth P
Solutions Engineer at a financial services firm
I rate the technical support a ten out of ten.
Read full review of Jamf Protect »
Anonymous User
Jr. Network Specialist at a educational organization
Customer service is prompt and responsive to any issues that I have experienced.
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Anonymous User
Infrastructure Consultant at a marketing services firm
There are no issues with support. I've always had great service with them.
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Jon DeBerry
Director of Apple Enterprise Operations at a tech services company
I would rate their technical support a nine out of ten. They are good, although the response time could be better.
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Anonymous User
District Technology Support Technician at a educational organization
Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent...
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Review 1 of 30

Oscar Iván Mejía
Database and Systems Manager of the IT department at a educational organization
Technical support is excellent. They are helpful and responsive.
Read full review of Okta Platform »
Siddhit-Renake
Technology Architect at a tech vendor
My team was in touch with their counterparts from marketing and technical resources, but because it was a PoC...
Read full review of Auth0 Platform »
Serge Wautier
CTO at a non-profit
Their support is excellent. I had an issue, and their response was very helpful.
Read full review of Auth0 Platform »
Deena Dayalan K
Global Leader Application Operations & Operational Excellence at a manufacturing company
We have not had any major challenges over the past two years; however, they do offer quality customer service to all...
Read full review of Okta Platform »
Wissam Khashab
IT Security Manager at a construction company
The company has very good tehnical support and they respond quickly.
Read full review of Okta Platform »
Peter Barnett
System Engineer at a non-tech company
The tool's tech support is hard to get a hold of. Also, you would speak to a robot who knows a lot of information,...
Read full review of Okta Platform »
Anees Shoukat
Full Stack PHP/Python AWS Developer at a tech services company
We haven't escalated any questions to customer support.
Read full review of Auth0 Platform »
MiguelPurizaca
IT Manager at a marketing services firm
The technical support services are good. They respond to the queries immediately.
Read full review of Okta Platform »
Mihir Parekh
Associate Security Architect at a tech vendor
The solution's technical support depends on the service level. Okta has certain packages, like gold or silver levels....
Read full review of Okta Platform »
GOMS A R
Head Technology - Cybersecurity at a tech services company
Whenever we need information, we receive the required support from Okta. So, if I need clarification regarding...
Read full review of Okta Platform »
Mahesh-Subramanian
Vice President at a financial services firm
The support was very good.
Read full review of Okta Platform »
Arun Kumar V
Manager- IT Operations at a tech company
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Okta Platform »
Anonymous User
Responsable Avant-vente at a computer software company
We are only using professional services at the moment.
Read full review of Okta Platform »
Anonymous User
Digital VP, Associate Principal at a consultancy
Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new...
Read full review of Auth0 Platform »
Fazil Hussain
SW Engineer at a consultancy
I haven't used the tool's technical support yet, but it has good documentation and an online community for support.
Read full review of Auth0 Platform »
Anonymous User
Identity Engineer at a pharma/biotech company
Initial technical support is not very responsive, it's only after escalation that we get proper support.
Read full review of Okta Platform »
Anonymous User
Security Solutions Engineer at a tech services company
Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical...
Read full review of Okta Platform »
Anonymous User
Java Developer at a consultancy
I rate Okta support eight out of 10.
Read full review of Okta Platform »
Jamil Rashdi
Chief Technology Officer at a computer software company
We have a team to raise tickets to the support team if we face any issues. The process is pretty straightforward.
Read full review of Okta Platform »
Anonymous User
Customer at a tech services company
We had some contact with technical support at the beginning and it was rather good. We are satisfied with the level...
Read full review of Okta Platform »
AlessandroPiana
Senior Security Architect South Europe at a tech services company
The technical support is good but not very responsive regarding my needs in getting details. They are difficult to...
Read full review of Okta Platform »
Anonymous User
Manager IAM at a computer software company
As premium customers, we have the opportunity to schedule calls directly with Okta's expert team members for...
Read full review of Okta Platform »
Anonymous User
Systems Engineer II at a energy/utilities company
Customer Service: Customer service is excellent. We don't have to worry when we have an issue; they are always on top...
Read full review of Okta Platform »
Thiago Lopes
Information Security Manager at a tech services company
I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or...
Read full review of Okta Platform »
Tom Foale
CTO at a cloud solution provider
The technical support is very helpful. They provide you with a customer success manager and they've got access to all...
Read full review of Okta Platform »
Anonymous User
Business Intelligence Developer at a consultancy
We have never felt the need to contact the Okta Workforce Identity support team. It has been up and running. We had...
Read full review of Okta Platform »
JitendraInjam
IT Lead at a consultancy
The solution's technical support is good.
Read full review of Okta Platform »
Anonymous User
Information Technology Consultant at a tech services company
There were a couple of occasions where I needed some support while setting it up for our RDS environment. Their...
Read full review of Okta Platform »
Velayudham Avudainayagam
Technical Specialist at a tech company
I would give tech support a 10 out of 10. They are really awesome. Even for a free/demo account, if you raise a case...
Read full review of Okta Platform »
Anonymous User
Managing Consultant at a tech vendor
The support from Okta Customer Identity is excellent, and I would rate it eight out of ten.
Read full review of Okta Platform »

Review 1 of 30

Technical Support

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