Compare Katalon Studio vs Progress Software

Katalon Studio

Based on 58 reviews.

Progress Software

Based on 135 reviews.

Latest Research

Buyer's Guide

Katalon Studio vs. Telerik Test Studio

December 2025

Telerik Test Studio vs. Katalon Studio

Updated: December 2025

Buyer's Guide

Katalon Studio vs. Telerik Test Studio

December 2025

Katalon Studio vs. Telerik Test Studio

Updated: December 2025

Sample Customers

Katalon Studio

Coca-Cola Tesla Black Board TaTa Consultancy Services Sony

Telerik Test Studio

Fox, Chicco, BNP Paribas, eBay, Coca Cola, AT&T

Popular Solutions

16 reviews

2 reviews

2 reviews

7 reviews

4 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

11%

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at a manufacturing company
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
Read full review of Katalon Studio »
Glyza Gildore
Query manager
We are using Katalon Test Ops for script creation and execution.
Read full review of Katalon Test Ops »

Review 1 of 2

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Dixit Singla
Staff Engineer at a tech vendor
My main use case for MarkLogic is primarily for health and insurance companies, and secondarily for publishers who...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
Read full review of Katalon Studio »
Appu Ashok
Senior Consultant at a tech services company
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
Read full review of Katalon Studio »
Mudasir Shafi
Testing Lead at a outsourcing company
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
Read full review of Katalon Studio »
Anuj-Kataria
QA Manager at a tech services company
The solution's technical support is very good. I rate the technical support a nine out of ten.
Read full review of Katalon Studio »
Shibu Raghav
Senior Manager, Test Automation Architect at a tech services company
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
Read full review of Katalon Studio »
Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
Read full review of Katalon Studio »
ManishSingh
Quality Manager at a computer software company
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
Read full review of Katalon Studio »
Kumar Mohit
System Engineer at a tech consulting company
I have encountered support team responses only when necessary.
Read full review of Katalon Studio »
Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
Read full review of Katalon Studio »
Haroon Basha
Lead Automation Engineer at a computer software company
I have not had any interactions with Katalon Studio's customer support because I have stated many times that this is...
Read full review of Katalon Studio »
Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
Read full review of Katalon Studio »
Narayana Chaitanya Voleti
QA at a manufacturing company
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
Read full review of Katalon Studio »
Oussama Ben Taher
Studiant at a computer software company
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
Read full review of Katalon Studio »
Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
Read full review of Katalon Studio »
Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
Read full review of Katalon Studio »
Vijay Singh Bhadouriya
Business Analyst at a consultancy
Technical support for this solution is ok, but it could be improve.
Read full review of Katalon Studio »
Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
Read full review of Katalon Studio »
MohibSDET
Senior Test Automation Consultant at a construction company
The technical support is fine. I rate the technical support a six to seven out of ten.
Read full review of Katalon Studio »
Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
Read full review of Katalon Studio »
Elavasanthan K
Test Engineer at a computer software company
I have not faced any issues with customer support for Katalon Studio, but my friends have reached out to them, and...
Read full review of Katalon Studio »
Muhammad-Sheikh
Consultant at a tech services company
I haven't used the support for a while but they were good. The community is also very helpful.
Read full review of Katalon Studio »
Dheeraj-Sharma
Senior Quality Specialist at a hospitality company
Customer service is great. I encountered a couple of issues during the initial setup, but customer care resolved them...
Read full review of Katalon Studio »
Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
Read full review of Katalon Studio »
Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
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Anonymous User
Technical Project Lead, Agile Coach, IT Educator at a university
I haven't contacted their technical support because everything is okay.
Read full review of Katalon Studio »
PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
Read full review of Katalon Studio »
Mihai Grigorescu
Principal Consultant at a tech services company
The technical support has been good, they are responsive.
Read full review of Katalon Studio »
Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
Read full review of Katalon Studio »
Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
Read full review of Katalon Studio »
G. K Duraimurugan
Software Development Engineer in Test at a retailer
I have interacted with the customer support team of Katalon Studio only once, and the support was very helpful and...
Read full review of Katalon Studio »

Review 1 of 30

SyedKareemuddin
IT Manager at a retailer
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Mohamed Rafiq
Manager at a energy/utilities company
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
Srujan Panuganti
Scientist - Instrument II at a manufacturing company
This is open-source software. The code and software are hosted on GitHub. If there is any problem with MOVEit, I can...
Read full review of MOVEit »
ASM Naushad Alam
Network Manager at a financial services firm
There is a very big gap in the support. We purchase WhatsUp Gold in 2012, then we migrated one time in 2017. But only...
Read full review of WhatsUp Gold »
Rahul Soman
IT Infrastructure Specialist at a manufacturing company
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Anonymous User
Managing Computers & Telephone System Infrastructure
I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite,...
Read full review of Kemp LoadMaster »
Anonymous User
VP/CTO at a computer software company
We made one phone call and the problem was resolved, immediately. We had a resolution in 12 minutes! My understanding...
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
Dixit Singla
Staff Engineer at a tech vendor
I find customer support to be good.
Read full review of MarkLogic »
Wil Whitlark
Lead DevOps Engineer at a non-tech company
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »
Anonymous User
Principal Systems Engineer at a leisure / travel company
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
Anonymous User
Manager of Technology Architecture and Information Security at a construction company
Kemp customer service is excellent. When I had submitted a ticket for questions I had, the response was almost...
Read full review of Kemp LoadMaster »
Fernando Zart
Owner at a computer software company
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
JimRyan
IT Manager at a manufacturing company
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
Anonymous User
Systems Engineer at a healthcare company
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Sharath Annabathina
Senior Software Engineer at a legal firm
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Olayinka Adetijanwa
Solution Architect at a tech services company
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Anonymous User
Senior Consultant at a tech services company
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Anonymous User
Information Technology Manager
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Anonymous User
Owner at a computer software company
When it comes to the maintenance and support of this solution, we have one person dedicated to solving these issues...
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

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